Lucas Chrysler Jeep Dodge RAM Inc.

Brought my car in for warranty work and another stress free experience and top notch customer service. Mike Matonti got the parts ordered to handle my warranty repair, made sure I had a vehicle while they free experience and top notch customer service. Mike Matonti got the parts ordered to handle my warranty repair, made sure I had a vehicle while they worked on the car, and communicated the whole way while my vehicle was in the shop 5 ⭐️’s isn’t enough for this service crew an manager thanks Again Mike! More

Vince and Meghan were great. I never really have a problem with the service desk it’s the guys In the back that needs attention. One visit I was told I needed a 1200 dollar break job when I had 80 per problem with the service desk it’s the guys In the back that needs attention. One visit I was told I needed a 1200 dollar break job when I had 80 per cent on my pads. Another.i was told something wasn’t covered by the extended warranty when it was. This time I was there to have a FON programmed because one of the original was lost. I understood the fact that they were not mopar fobs. I purchased 2 off of amazon for 35 instead of 225 for a mopar fob. I also understood that there might be a chance it wouldn’t take the programming. So the tech comes out and says both are good to go. I pay and go out to the van. I push the unlock key and my rear hatch opens. I push the rear hatch button and the panic alarm goes off. I go back in and tell Vince the situation and he gets the tech and I show him the issue. And he goes into the speech of how it’s not mopar. I explain to him I understand all that but you said it was good to go. Didn’t you try the buttons? And he started his speech again and add it said it was programmed. Again I ask but you didn’t check the buttons. He finally admits this but addds again it said it was programmed. My point in this exercise is to show he didn’t really check to see if the keys worked. We went back in and talked to Vince. I explained the situation and once again I get the not oem parts. So again I explain the point the tech didn’t really check the fobs anyway Vince agreed I could return the ones to amazon and we could try again at no charge. It seems the tech and mechanics don’t really care about job quality. After the break fiasco I never bring my vehicle to the dealership. More

Team was very nice and friendly .very easy to make an appointment. Did not have to wait to long for the service to be performed! appointment. Did not have to wait to long for the service to be performed! More

I have always had great service at Lucas Dodge. The I have always had great service at Lucas Dodge. The service manager, Mike, is an outstanding and knowledgeable individual that has always been hone I have always had great service at Lucas Dodge. The service manager, Mike, is an outstanding and knowledgeable individual that has always been honest and forthright about service issues with my vehicles. His professional bearing is one of the biggest reason I bought my new Ram Classic. I will continue to use their service department in the future. More

The counter woman was very courteous and the tech that worked on my truck took his time and answered all of my questions and addressed my concerns. worked on my truck took his time and answered all of my questions and addressed my concerns. More

I’ve purchased numerous cars over my years and had mostly not the best experiences. Lucas was on point!, what a great experience. Thanks to a great team top to bottom. My salesman Richard Levine was the best not the best experiences. Lucas was on point!, what a great experience. Thanks to a great team top to bottom. My salesman Richard Levine was the best.,He was honest and very courteous.. I would highly recommend him to anyone interested in buying over there at Lucas Chrysler Dodge. More

Loucus at Lumberton service staff is outstanding do great service , specialy Mr .Vince is very very friendly and helpful to his customer's. Customer services rep is very very friendly and helpful to service , specialy Mr .Vince is very very friendly and helpful to his customer's. Customer services rep is very very friendly and helpful to his customer. More

I have always received wonderful service and the staff is always wonderfully kind, patient and informative. The Turn around for my vehicle to be serviced and returned to me was also very quick. always wonderfully kind, patient and informative. The Turn around for my vehicle to be serviced and returned to me was also very quick. More

Lucas is great. Mike, Vince or Meghan will take great care of you. They are reasonable and great to work with. Keep you updated via texts. care of you. They are reasonable and great to work with. Keep you updated via texts. More

Emergency repair needed. Work done well. Coordinated by Meghan Hutch. Very professional and efficient. Always good with Mike And Vince, together a fine team.finished Meghan Hutch. Very professional and efficient. Always good with Mike And Vince, together a fine team.finished More