Lucas Chrysler Jeep Dodge RAM Inc.

first time I came into originally get my lease the service was fantastic I was immediately offered a water bottle I was treated a friendly and honest way and Harry cutts was very professional and good service was fantastic I was immediately offered a water bottle I was treated a friendly and honest way and Harry cutts was very professional and good and friendly with me. About a week ago when I returned my car 3 years later I was first transferred around and not really even contacted initially about returning my lease or what to do when I did call I was transferred around nobody seemed to know who was supposed to be handling it and then when I did finally get an appointment I got there 5 minutes early somebody told me oh yeah I'll go get the lease return manager that person never ended up showing up to meet with me and I had to ask twice before somebody finally was able to help me and at that time it was 45 minutes later already passed my appointment time and there were at least five employees or salesman plus managers and other associates there looking at me nobody offered me water nobody came up to ask me if everything was okay seeing I was still sitting therefor quite a while then when I finally was able to get somebody it turned out they only need to take my name down and my license plate off my car and then I handed in the keys and that was it which could have been done by anybody. Then nobody really talked to me about getting another car until I kind of stood there for a moment and then there wasn't any real incentives or anything for somebody like me he was a returning customer especially since I said I was interested in getting another vehicle and I had returned my car with 10,000 miles less than my allowance. Not sure if there was a change in leadership but I don't know if I would recommend you guys to anyone. Was also told I would be taken care of but no one has followed up on me or reached out so I guess it's done? A couple people even said to me that they saw me sitting there all that time but I'm not their customer. that is really make sense to me because if I've been sitting there for 45 minutes and clearly nobody's come to help me then somebody should have said something and in addition as a customer of Lucas auto I am everybody's customer More

The staff is great rig people you have working there Pleasant nice courteous no the product very nice and courteous a pleasure doing business withDefinitely will recommend them to everyone I know Pleasant nice courteous no the product very nice and courteous a pleasure doing business withDefinitely will recommend them to everyone I know More

This is my 4th automobile purchased at this dealership. Very good customer service. Harry Cutts have helped me with my last 2 purchases and would highly recommend him. Very good customer service. Harry Cutts have helped me with my last 2 purchases and would highly recommend him. More

He was very informative, helped my wife understand, and did what he said. I was satisfied with the work and would recommend it. Thank you did what he said. I was satisfied with the work and would recommend it. Thank you More

0 out of 5 stars. Rude and horrible customer service. Can’t even fix a vehicle properly. I now have other issues going on. Took it back after I got it back after a week, had to fix my steering sensor - n Can’t even fix a vehicle properly. I now have other issues going on. Took it back after I got it back after a week, had to fix my steering sensor - now I have issues coming from the front end and back end. More

This is the 3rd Jeep from Lucas in 2years. Dan and Harry are great to work with. Only issue is that it takes 5 hours to drive away. The detailing took 2 hours with needing 2 fixes prior to leaving. Otherwis are great to work with. Only issue is that it takes 5 hours to drive away. The detailing took 2 hours with needing 2 fixes prior to leaving. Otherwise highly recommend Lucas. More

I had a great experience with Lucas buying my new car. I felt welcome the minute I walked through the door with Frank D. who walked me through everything, he was patient and explained everything I needed to felt welcome the minute I walked through the door with Frank D. who walked me through everything, he was patient and explained everything I needed to know. The gentleman in the finance office Saul was absolutely wonderful as well. I would definitely buy here again. Thank you so much and I LOVE my car! More

The people at Lucas Dodge are extremely helpful and professional. I usually don't like taking my car to a dealership for work, but everyone at Lucas makes me feel comfortable. Megan is very nice, and k professional. I usually don't like taking my car to a dealership for work, but everyone at Lucas makes me feel comfortable. Megan is very nice, and kept me informed throughout the whole process. I would recommend them to everyone i know. More

Have been a customer since 2003. They always do a good job at a fair price. Always looking out for my safety & do not recommend work that is not needed. job at a fair price. Always looking out for my safety & do not recommend work that is not needed. More

The Chrysler service guys always treat me like a good friend. Everyone wore masks and kept the waiting area according to cdc guidelines. Made me comfortable. friend. Everyone wore masks and kept the waiting area according to cdc guidelines. Made me comfortable. More