Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

I have been a customer since 2004, both service on two vehicles and a new car (I bought a 2015 Dodge Durango). The service is impeccable. Be it scheduled maintenance or an issue (never any problems with t vehicles and a new car (I bought a 2015 Dodge Durango). The service is impeccable. Be it scheduled maintenance or an issue (never any problems with the engine or other major parts) - I can count on all work done competently, and right the first time. While I find all the service advisors engaging, I ask for Mike the assistant service manager. Mike knows my vehicle's history. He explains the needed work thoroughly and the associated costs. We decide together what must be done vs what is recommended. There are no surprises at check out! So. I heartily recommend Lucas. More

I dropped off my vehicle the night before using the after hours drop box. My vehicle needed a software update which was completed in the morning and my vehicle was ready for pick up. Picked up my vehicle lat hours drop box. My vehicle needed a software update which was completed in the morning and my vehicle was ready for pick up. Picked up my vehicle later that day and the only thing that was inconvenient was that there was no lot person and I had to walk through the back of the dealership to find my vehicle. More

They provide great service with constant communication. Well done from start to finish. Will be going back Well done from start to finish. Will be going back More

My car was taken in and out, minimal wait time. Excellent service. Did not try to upsell on unnecessary services, just recommendation and reason for it. Excellent service. Did not try to upsell on unnecessary services, just recommendation and reason for it. More

Katie was so nice. Told me it would take 80 minutes and it was done in 60 Told me it would take 80 minutes and it was done in 60 More

Friendly and courteous staff. Customer service staff took time to patiently explain what was needed and provide options Customer service staff took time to patiently explain what was needed and provide options More

more than one hour to change oil. oil spilled on engine shroud not wiped off. all this for seventy five dollars ? you lost a long time customer. oil spilled on engine shroud not wiped off. all this for seventy five dollars ? you lost a long time customer. More

Staff was very courteous and professional. Service was done promptly and the whole experience was top notch! Service was done promptly and the whole experience was top notch! More

Service rep Kate? Was exceptional!!! I enjoyed the help and assistance she gave to me!! Was exceptional!!! I enjoyed the help and assistance she gave to me!! More

They were so understanding my only car broke down. They were super busy at my job we are short handed the service dept was so kind enough to fix it the next day so I didn’t have to call out the holida They were super busy at my job we are short handed the service dept was so kind enough to fix it the next day so I didn’t have to call out the holiday weekend I only called out one day More