Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

They were very friendly and answered all my questions promptly. They also kept me in the loop as to how the repairs were going. Overall a very pleasant experience. promptly. They also kept me in the loop as to how the repairs were going. Overall a very pleasant experience. More

Good service was told to come in for an oil chang and tire rotation would only take an hour without an appointment and it did! tire rotation would only take an hour without an appointment and it did! More

Communicative, and made sure I was updated before service was completed. Apologized for the wait. was completed. Apologized for the wait. More

Excellent service on the replacement of my windshield. Kate and Jeff in service were amazing and so was Doug and his team in parts. The windshield was backordered but they called around and found one at Kate and Jeff in service were amazing and so was Doug and his team in parts. The windshield was backordered but they called around and found one at another dealer. Jeff took his time to make sure it was calibrated properly. Thank you all. More

The service writer that took me in was very courteous and helpful. Thanks for xxxxx helpful. Thanks for xxxxx More

I was told by by the assistant manager upon checking in that my issue was covered under warranty. When they found the problem, which I told them was the problem in the beginning, they told me a lightbul that my issue was covered under warranty. When they found the problem, which I told them was the problem in the beginning, they told me a lightbulb would not be covered under warranty. I explained what they had shown me, and what I already knew was the problem, was in fact not the lightbulb, but a melting issue. He insisted it was the lightbulb and once again said it was not covered. I left the dealer without getting a replacement. My husband called them shortly after I left to get more information. The service manager proceeded to call my husband "bro" and then hung up on him. My husband called back to see if they were disconnected, and the service manager told him that he purposely hung up on him. Of course my husband was not happy about the service, the service manager, or the fact that he was just referred to as "bro" and was hung up on. The service manager then told my husband to "come down here" so he could call the police and have him escorted out. All this over a 'lightbulb' issue. But wait there's more! After finally having a civilized conversation, the service manager told my husband that the assistant manager "never said it was the lightbulb" to me. My husband was on the phone with me when I was originally told it was the lightbulb and that it was not covered. So he heard both sides. I do not recommend this dealership. Nevertheless, when we originally went car shopping last year we came to Lucas to check out a vehicle that was listed on their internet sales. They brought out a vehicle for us to look at, which was listed online, that was never detailed and smelled like cigarette smoke. I've dealt with their sales department and service department and do not recommend either. More

Service rep. Have always helped and take care of problems that we have had , great grope! Have always helped and take care of problems that we have had , great grope! More

It's a pleasure dealing with Lucas and particularly with Mike is service. He's friendly and accommodating. Mike is service. He's friendly and accommodating. More

disappointed with service. In two occasions I visited the dealer for a motor oil leak. they supposedly fixed it on the first visit. In the second visit they clean the oil leak In two occasions I visited the dealer for a motor oil leak. they supposedly fixed it on the first visit. In the second visit they clean the oil leak residues. Today still leaking they never fix the problem. More

All work was done in a very timely and professional manner. I would surely recommend this dealership. manner. I would surely recommend this dealership. More