Lucas Ford of Burlington

My 2016 Escape needed a new engine. I dropped it off the beginning of February of 2023 and as of June of 2024, the car doesn't run right at all! I am not a happy customer! Liza in ser I dropped it off the beginning of February of 2023 and as of June of 2024, the car doesn't run right at all! I am not a happy customer! Liza in service is absolutely amazing! She went able and beyond for me but she was the only one. I was dealing with the old service manager and he was not nice at all. I feel like ever since the engine was replaced it doesn't run like a car with a new engine. I asked for a deal on a trade in and I was told no! So since February of 23, I have driven my 2016 probably a total of 200 miles. More

Second time over the last few years for the works and the hard plastic cover that protects the underside of the car had the bolts come out and drop and drag under the car, taking it back to make it right if hard plastic cover that protects the underside of the car had the bolts come out and drop and drag under the car, taking it back to make it right if they don’t I won’t buy another car there and have been buying from this location for over 30 years service has suffered the last several years. More

Quick , courteous and thoughtful . Would recommend Lucas Ford to others that may need repairs on their vehicle Would recommend Lucas Ford to others that may need repairs on their vehicle More

Service department has been very helpful with my truck and informing me of issues that needed repair. and informing me of issues that needed repair. More

I was very well received, they gave me all transport support. I was helped very well support. I was helped very well More

Lucas Ford’s service department always goes above and beyond to make sure your vehicle is done and done right the first time. beyond to make sure your vehicle is done and done right the first time. More

I made an appointment for Friday at 8am to service my advancetrac. I called at 1:30 on Friday for an update.They told me a tech was assigned to diagnose the problem and they would call me back shortly. I advancetrac. I called at 1:30 on Friday for an update.They told me a tech was assigned to diagnose the problem and they would call me back shortly. I called again at 4:30 because I didn’t hear anything. The service department didn’t even pick up the phone So I left a message with the receptionist, still no call. I called Saturday morning and the manager on duty had no clue about my car and said he didn’t have a tech available to look at my car and it would have to wait until Monday. So I called Monday and they diagnosed the problem. I asked if my car would be done by the end of the day. Of course not, because it needed a part that a huge dealership can’t get same day. So now I’m without my car for another day and both my wife and I need to got to work Tuesday. I asked if they could at least provide me with a vehicle. Their only suggestion was to pick up my vehicle and bring it back to be repaired another day. This is unacceptable. You should update your customers if you’re not going to work on their car. You shouldn’t accept online appointment if you don’t have the staff to do so. You should be able to get parts the same day. You’re a big shop. A smaller shop would probably have this done in after hours. You had my car 5 days!! I’m done! I had a previous problem with this dealership but I thought it was just the service writer but this must be standard operating procedure at Lucas. More

Everything went very smoothly. I was pleased with the service and clarity of the whole process. I was pleased with the service and clarity of the whole process. More

Service was great! It was done faster than I expected and my service advisor went above and beyond It was done faster than I expected and my service advisor went above and beyond More

Purchasing a car at Lucas Ford is easy picked car and day of delivery. They had all paperwork ready to sign and I was on my way in less than 45 minutes. of delivery. They had all paperwork ready to sign and I was on my way in less than 45 minutes. More