Lucas Ford of Burlington - Service Center

Everyone is very professional and kind. The waiting time for the service was shorter than expected! The waiting time for the service was shorter than expected! More

They are always friendly and accommodating. After trying out different dealerships for service, these guys are the perfect ones for me. After trying out different dealerships for service, these guys are the perfect ones for me. More

Great experience resolved all my issues, thank you for the quick service. I will be back! the quick service. I will be back! More

$220 to diagnose a broken part that’s been discontinued no effort to find aftermarket. Sold piece of xxxx never buy Ford again no effort to find aftermarket. Sold piece of xxxx never buy Ford again More

Scheduling was easy to do on line. Response was quick and communication was great between text messages, emails and a phone call as soon as the work was done. Response was quick and communication was great between text messages, emails and a phone call as soon as the work was done. More

After the visit there’s an unsual noise in my engine. The engine sound has changed The engine sound has changed More

The service was done within the time frame but when I picked up my car, my check engine light was on which was not on when I dropped it off! When I inquired about it, I was told nothing was said about it picked up my car, my check engine light was on which was not on when I dropped it off! When I inquired about it, I was told nothing was said about it or in the notes and they could do a diagnostics test for $200!! I find this to be a scam since I brought my car in for a factory recall which was of no cost to me so now they are trying to make money off me for something they did! More

Liza my service advisor was awesome not only with updates of progress of major service & very detailed quote which was right on target!!! She is the BEST!!! of progress of major service & very detailed quote which was right on target!!! She is the BEST!!! More

The service that I received was fast and efficient. The service team member made my visit easy. The service team member made my visit easy. More

Excellent customer service, in the service area , and quick.. the guy that took care of me answered all my questions quick.. the guy that took care of me answered all my questions More