Lucas Ford of Burlington - Service Center

This place was very shady and not clean. They used me on certain prices. Sucks. This is probably my last time ever coming to this place. High wat robbery. They used me on certain prices. Sucks. This is probably my last time ever coming to this place. High wat robbery. More

They always go 100 percent when working on your vehicle , The people there friendly keep up the good work The people there friendly keep up the good work More

Standard oil change. Wait time of almost 3 hours is too much. We were told it should take an hour? Wait time of almost 3 hours is too much. We were told it should take an hour? More

Fast reliable service with fantastic customer service! Will not go anywhere else for ford service! Will not go anywhere else for ford service! More

Great Service, car broke down and they arranged to have it towed to the shop, diagnosed the problem and had it ready when promised, Liza our Advisor was excellent! it towed to the shop, diagnosed the problem and had it ready when promised, Liza our Advisor was excellent! More

Everyone at Lucas Ford was extremely pleasant and welcoming. From beginning to end the process was smooth as could be expected. welcoming. From beginning to end the process was smooth as could be expected. More

The service rep. was very kind and went above and beyond to help me with my truck and explained what else needed to be fixed with it. to help me with my truck and explained what else needed to be fixed with it. More

They need to take there customers more seriously poor customer service if they not making money off you they put u last Specially warranty jobs Service department needs to do better customer service if they not making money off you they put u last Specially warranty jobs Service department needs to do better More

My latest visit was for a recall. I was treated promptly and professionally. I go to Lucas for all of my service and have always been pleased. They finished ahead of their promised time. I reccomend them to and professionally. I go to Lucas for all of my service and have always been pleased. They finished ahead of their promised time. I reccomend them to anyone willing to listen. More

The customer service is great. No run around, straight up and forward with what ever is going on with your vehicle. They don't try and put things on you that you don't need and make sure that you vehicle is and forward with what ever is going on with your vehicle. They don't try and put things on you that you don't need and make sure that you vehicle is running right. The perfect team is Emily & Brian. Her at that service desk and him in the back working, a match made in heaven. I would always go to mechanics that were just out for the money and did not care about their work. I started going to Lucas on a whim, spoke with Emily and Brian and never looked back since. Thank for everything. Mitchell J. More