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Lucas Smith Chrysler Center

Festus, MO

4.9
479 Reviews

1600 Parkway W

Festus, MO

63028

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Showing 479 reviews

June 02, 2019

Reasonable Dealership Had a few problems in the 4 years I've owned the Jeep, but the dealer is reasonable and co operative in fixing the problems More

by Retired Fire Marshal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti, Rick Lucas, Customer Service
Jun 02, 2019 -

Lucas Smith Chrysler Center responded

We are glad we could help you resolve any concerns in regards to your Jeep. Thanks for sharing your review and feedback for our team. We truly appreciate it and welcome you again!

May 30, 2019

Pleasant Everyone there was friendly and informative. This is the first time we have bought a new vehicle and it was pleasant. All whom we spoke to had excelle More

by Carla&John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Forrester, Alex Griffin, Customer Service
May 30, 2019 -

Lucas Smith Chrysler Center responded

Thank you for the fantastic review! We are delighted to know you had a great experience with us. We look forward to seeing you again!

May 27, 2019

Nice people to work with The people were Doug was not Doug was not only professional but also very personable he helped us pick out the truck we wanted and kept us updated as More

by WH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie, Doug Marler, Customer Service
May 28, 2019 -

Lucas Smith Chrysler Center responded

Thank you for the great review! We truly appreciate the kind words regarding Doug and Jackie. If we may be of further assistance, please come back at any time!

May 25, 2019

Great service Doug was great to work with. I was very happy with the beginning to the end of my purchase. I would recommend him. Thank you More

by Casscath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Marler
May 26, 2019 -

Lucas Smith Chrysler Center responded

Thanks for your recommendation of Doug. We are glad to learn of your contentment with your shopping experience. We welcome you again and wish you congratulations!

May 24, 2019

Recall work Recently had recall work completed on my 2016 Ram 2500 at Lucas Smith. Quick and easy. Always buy from them and will continue to do so. More

by R2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer Service
May 24, 2019 -

Lucas Smith Chrysler Center responded

Hi there, thanks for the great review! We are happy to know you had a positive experience with us! We appreciate your business and hope to see you in the future!

May 17, 2019

Very friendly and knowledgeable sales person. We felt under no pressure at all to buy. The sales person was very familiar with different options and packages of different models. More

by Truckster
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Marler
May 18, 2019 -

Lucas Smith Chrysler Center responded

It is a joy to learn Doug provided you with an excellent sales experience. If there is anything else we can assist you with, please do not hesitate to let us know. We are always happy to help and we welcome you back!

May 11, 2019

Excellent. I would recommend to anyone to buy or have service done on your vehicle.Would go back to buy another vehicle very pleasant place to deal with. More

by Ram2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti, Alex Griffin, Jessica Barnett, Customer Service
May 11, 2019 -

Lucas Smith Chrysler Center responded

Thank you for sharing your five-star review! We appreciate your kind words and recommendation, and look forward to assisting you again in the future for any needs!

May 11, 2019

No Pressure We recently purchase a new vehicle from Lucas Smith Chrysler Center. We very much appreciated that while they provided all the information that we ne More

by Judy947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Lucas
May 11, 2019 -

Lucas Smith Chrysler Center responded

Judy, your comfort is very important to us. Thank you for allowing us to assist you. We look forward to any future visits. Have a great day.

May 05, 2019

No pressure friendly knowledgable Just purchased our second vehicle from Lucas Smith. I would never consider going anywhere else. Pete, Dennis and Jackie are fantastic. Very knowled More

by Mark Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti, Customer Service
May 05, 2019 -

Lucas Smith Chrysler Center responded

Congratulations on your vehicle! We truly appreciate your feedback for Pete, Dennis, Jackie, Brad, and our team. Thank you so much for taking the time to share your review. We look forward to seeing you again.

May 02, 2019

Vehicle purchase was simple and straightforward Rick Lucas was very helpful and was able to acquire the vehicle we found online at another dealer. We were not as pleased when we told Jackie we were More

by Jeep5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Lucas
May 03, 2019 -

Lucas Smith Chrysler Center responded

Hello, I am concerned to learn of your disappointment with any customer service that has left you with a negative impression regarding the extended warranty. Please know I take your feedback seriously and would like to speak with you to best resolve your concerns. Please contact me when you are free. Thank you. Best, Pete Chinetti Sales Manager 636-933-5000

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