Lugoff Ford

I had a great experience at lugoff ford, the prices are reasonable, the vehicles are reliable, but what caught my attention was the customer service. Justin did a wonderful job answering all of my question reasonable, the vehicles are reliable, but what caught my attention was the customer service. Justin did a wonderful job answering all of my questions and was very helpful during the loan and signing processes. Will definitely be returning when I need to purchase another car or truck More

Service Dept was courteous, efficient, and gave an accurate quote on work to be performed. All work was completed in a timely manner. Markus was very helpful and took time to explain everything in an accurate quote on work to be performed. All work was completed in a timely manner. Markus was very helpful and took time to explain everything in an understandable manner. More

Well maintained facility, courteous service writer, vehicle was treated with care, and all things requested were performed quickly. I’ve used this dealership 3-4 times now and every time they have prov vehicle was treated with care, and all things requested were performed quickly. I’ve used this dealership 3-4 times now and every time they have provided good service and communications. My only suggestion is to have someone respond to online service requests. More

Great service! The whole process was quick and easy. I would most definitely recommend them to anyone looking to buy a new or used vehicle would most definitely recommend them to anyone looking to buy a new or used vehicle More

The professionalism of the employees is amazing! I needed some help with how to work some of the extra features in my car, and Mr. Joe so kindly assisted and helped go over how to correct and work certain fe some help with how to work some of the extra features in my car, and Mr. Joe so kindly assisted and helped go over how to correct and work certain features. Amazing customer service! More

I was very pleased with every part of my visit there. Especially Sheaquil Houston. He sat with us and explained everything to me. They gave me a really good deal for my HYUNDAI SONATA. I would recommend Especially Sheaquil Houston. He sat with us and explained everything to me. They gave me a really good deal for my HYUNDAI SONATA. I would recommend Lugoff Ford to everyone. More

Friendly, professional service with a real “can do” attitude. Always a good experience with service and sales (John Hill). I’ll be back here again. attitude. Always a good experience with service and sales (John Hill). I’ll be back here again. More

Customer service was awful. Bought a brand new Ford Explorer limited 2 months ago and was missing things in my vehicle. Call them about it and it takes 2 months for the dealership to call me back. The Explorer limited 2 months ago and was missing things in my vehicle. Call them about it and it takes 2 months for the dealership to call me back. The clips had to be ordered. After about a week , I call them. Finally get an appointment and found out I got a nail in my tire. They didn’t even check to see if I had the extra coverage but proceeded to tell me the price of a new tire ( which I do have and pay for ) Then they had to order my tire because they didn’t have my tire in stock. Then finally get an appointment to have my tire replaced then they screw up my brand new rim!!! Now they have to send that rim off because they can’t fix it. So now I have to go back to the dealership for the 4th time which let me remind you I live over an hour away ( 100+ miles round trip) to give them my explorer and get a rental until they fix it. let’s just say I’m not very happy with how everything has been handled and for them taking forever to return phone calls. More

Very good sale man does a awesome job take care of you makes everything is good awesome place to to buy new and used cars my makes everything is good awesome place to to buy new and used cars my More

Would have been 5 stars except for a excessive amount of grease left on the steering wheel and side of the driver's seat. I would have expected a little better care for attention to detail. grease left on the steering wheel and side of the driver's seat. I would have expected a little better care for attention to detail. More