I've never dealt with a dealership so unwilling to help a customer spend money with them. Guaranteed purchase of 2 vehicles the same day, yet I couldn't get a response via chat service, and the amount of time between text messages wasn't minutes, but hours. I was going to purchase a 2021 F250 King Ranch and a 2018 Explorer Sport - combined price over $111,000... Today is Friday, I engaged this dealer on Wednesday but because they wouldn't respond timely as a normal text conversation would flow, I drove to Akins Ford in Winder, GA, and spent $80,000 on a 2020 F250 Platinum.
I tried again today to purchase the Explorer Sport from them and spoke with Deion by text first, then phone. He told me he would "hide the keys," so nobody would sell the vehicle; he also told me he was going to have it cleaned up for when my wife got there. This all happened around 10 AM, my wife was scheduled to arrive between 1-1:30 PM. I received a call from one of the sales managers telling me the car was being sold as we spoke to another buyer.
The manager told me he would make sure he took care of Deion and that he should have asked for a deposit, which I would have gladly paid if asked. He apologized too... Neither of which does any good for me or the dealership at this point.
Believe it or not, I am a very easy customer to get along with, who typically pays the asking price without haggling. Above all else, the only thing I ask for is that the dealership and salesman have a shred of integrity and initiative; none of that was shown over these past 3 days while trying to deal with Lugoff Ford. They are in the same category as Classic Ford in Columbia and couldn't sell me a vehicle if they were the last dealers on earth. As a matter of fact, I would ride a horse before I bought a vehicle from either of them!