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Lugoff Ford
Lugoff, SC
706 Reviews
Lugoff Ford is a locally owned dealership in the greater Columbia area. Our service department is proud to have 2 senior Ford Lincoln Mercury technicians. We are a community minded business in a small town atmosphere that gives service to our customers in a manner that is "Always Fast, Fair and Friendly".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 706 reviews
February 08, 2013
The only reason that the overall experience was not rated as "great" was something that I realize was not completely their fault. I added a remote start option and none of the mechanics had ever installed on as "great" was something that I realize was not completely their fault. I added a remote start option and none of the mechanics had ever installed one, so it took more time than they had anticipated, however, they were still great and made me as comfortable as possible during my wait. John Hill showed his moral character, so it was no surprise that I found out that he is a Christian. His work ethics were evident by the way he handled business. Thanks John an I would recomend "You" to anyone. The dealer was great, but John was exceptional! Thanks John, Pastor Jay. More
by Jbird1014
Employees Worked With
John Hill
February 08, 2013
The group here in lugoff were over the top helpful. Jason pulled up every car I wanted to look at without hesitation. Cody gave me some good advice for a first time new car buyer. Billy got me the best deal pulled up every car I wanted to look at without hesitation. Cody gave me some good advice for a first time new car buyer. Billy got me the best deal possible and will doing business with the definitely be coming back for my next car. More
by edwardsallen96
February 07, 2013
I came to Lugoff Ford looking for a truck I found advertised in the Auto Trader. When I arrived, the truck I wanted had been sold. Nik found a similiar truck at another dealership not far away and wa advertised in the Auto Trader. When I arrived, the truck I wanted had been sold. Nik found a similiar truck at another dealership not far away and was able to get it to me in a relatively short amount of time. I found my experience with Lugoff Ford quite pleasant and I will recommend them to anyone. More
by buzz472
February 01, 2013
Nikolas Laney was an amazing salesman and made my unexpected need to purchase a vehicle a pleasant experience. Nik made the drive out to Lugoff from Columbia well worth it. When Trusty Rusty, my unexpected need to purchase a vehicle a pleasant experience. Nik made the drive out to Lugoff from Columbia well worth it. When Trusty Rusty, my minivan, breathed her last breath I was forced to look for a new car. I had not planned to purchase a car for a few more years so I was not looking forward to the process. The word dread comes to mind. After several bad experiences, I reluctantly went into the dealership. The entire atmosphere was different than all the other places we visited. Nik was a great listener and asked probing questions to make sure he wasn't wasting my time by showing me vehicles that didn't meet my requirements. It was crystal clear he wanted to make sure I found my dream car that would make me happy for years to come. It seemed like a long drive to Lugoff, but it soon became obvious that I made the right choice. The few extra miles were a distant memory as I realized that I was truly receiving top-rate customer service and family-like friendliness. Even the staff members who were not helping me were chatting with my kids and I as I waited for Nik to bring vehicles around to test drive. When I decided which vehicle I wanted, Jennifer and Billy in finance helped put all the pieces together for a financing solution that met the needs of a family on a budget. Thank you Lugoff Ford for a great shopping experience. After shopping at Lugoff, I am glowing and cannot imagine doing business anywhere else. Danielle Verwers More
by danievarvis
January 01, 2013
I just went to look in the last few minutes on a Saturday night. Every body was great. Ethan took me for a couple test drives and found the perfect car for me. Then they made it all work finance wise. Great night. Every body was great. Ethan took me for a couple test drives and found the perfect car for me. Then they made it all work finance wise. Great experience, I've bragged about them all over town! More
by Drlcmac
December 22, 2012
Richard is a gem! The facilities are nice, the people very friendly, and there wasn't any pressure to buy. I was surprised at how close to Columbia they are, and the drive, even up Two Notch Road, is qui very friendly, and there wasn't any pressure to buy. I was surprised at how close to Columbia they are, and the drive, even up Two Notch Road, is quite enjoyable once you get past Clemson Road. More
by Allenses
Employees Worked With
Stevie Allen
December 13, 2012
The finance person Billy Platt treated me and my wife in a most condescending and arrogant manner. He consistently gave half-answers to our questions and tried to make us feel stupid. My wife couldn't tak a most condescending and arrogant manner. He consistently gave half-answers to our questions and tried to make us feel stupid. My wife couldn't take it any more and actually walked out of his office in disgust. On a question about having a loan co-signer his only response was "You don't want to go there." On why his estimate of interest rate was so high, "What did you THINK it was going to be?" He also didn't disclose that he had added an extended warranty for $1700 dollars into the loan amount until we questioned why the monthly payment was going to be so high. Billy made us wait over an hour to remove it from the deal while he chose to help another customer, then unbelievably compared the extended car warranty to medical insurance asking if we would consider going without that. Throughout the process, he mentioned things like "You don't understand how much of a burden this is on me," and "I'm doing you a favor." This treatment turned an OK car-buying experience into a nightmare. More
by jgs918
December 07, 2012
I must admit that my first reaction when I new it was time to buy a new truck was one of hesitation. My experience at Lugoff Ford could not have been better. The entire staff was courteous, professional time to buy a new truck was one of hesitation. My experience at Lugoff Ford could not have been better. The entire staff was courteous, professional and polite. Ethan Whitehead was the sales associate I worked with and I found him to be both knowledgable about the Ford line of vehichles and personable in his approach. Ethan has a sincere attitude towards people which makes him easy to work with. He respected my time and worked diligently to see that I got the payment and price I was comfortable with. I would not hesitate to refer my friends or family to Ethan and Lugoff Ford and would highly recommend that anyone looking for a new Ford to call him first! Thanks for an ejoyable truck buying experience. More
by Kevin Bonderer
