Lugoff Ford

Stress free environment. The Employees were friendly. They all made the negotiation easy. Reasonable deal. I had been looking at SUV for months, so glad I waited, I got a The Employees were friendly. They all made the negotiation easy. Reasonable deal. I had been looking at SUV for months, so glad I waited, I got a new vehicle for less . Special recognition for Drayton! I would like to adopt him 😀 More

I called and ask lots of questions to Salesman Renwick McNeil and he was very helpful to me and my husband. I will be looking into a F150 truck in the near future. McNeil and he was very helpful to me and my husband. I will be looking into a F150 truck in the near future. More

Tried to purchase 1 year old pickup. First thing I noticed is it stunk like cigarettes and was filthy. You would think for $65000 they would at least wash it. I still sat down and tried First thing I noticed is it stunk like cigarettes and was filthy. You would think for $65000 they would at least wash it. I still sat down and tried to purchase. They started off severely low balling me on my trade in and charging $2500 extra for their own dealer markup which they don't disclose until you are in there (some car washes, nitrogen in the tires, a final wipedown, etc). The sales manager then kept trying to pressure me into a longer payment when I told him no less than 10 times I wasn't going to do it. He was overall rude and the overall experience was not good. More

Austin Brown was an awesome sales person and I highly recommend him, the finance manager Caleb was great as well and Jennifer in the finance dept was also very awesome. I highly recommend working with th recommend him, the finance manager Caleb was great as well and Jennifer in the finance dept was also very awesome. I highly recommend working with these 3 when buying a car at Lugoff Ford. They go out their way to get you what you want and they made it happen when all the other dealerships turned it down. Definitely ask for Austin Brown and tell him you want to deal with calab and Jennifer. Awesome work More

They are courteous and prompt with their service. The reps are very easy to work with. The reps are very easy to work with. More

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These guys are amazing to deal with whether it's Parts, Service or Sales, I've never been dissatisfied. Service or Sales, I've never been dissatisfied. More

Completed the oil change and tire rotation timely. They advised the last time I had the tires rotated that one of my locking lugs was missing on the paperwork. I advised them they were the only peop They advised the last time I had the tires rotated that one of my locking lugs was missing on the paperwork. I advised them they were the only people who rotated my tires, they did not replace it More

I am happy to say that there is an update to my situation with Lugoff Ford. I originally posted here with a one star review because I voiced concerns regarding an unpleasant situation and the management d with Lugoff Ford. I originally posted here with a one star review because I voiced concerns regarding an unpleasant situation and the management did not respond to me when they agreed they would. That being said the GM Richard did reached out and took the time to listen to my concerns. I requested documentation and true to his word, I received it same day. I want to thank him and the Sales Manager Joe for fulfilling my request. The situation has not been fully resolved, but I wanted to update my score to more accurately reflect the experience I am receiving. I will provide a final update once everything has been resolved. More

If I can give a 0 stars I would. They have had my ford explorer for 2 months granted I wasn’t sure what was going on with it at first but when they figured it out. One of the service They have had my ford explorer for 2 months granted I wasn’t sure what was going on with it at first but when they figured it out. One of the service advisor Angelo told me that my warranty wasn’t going to cover the parts well when I talk to my warranty they said they was going to pay for it and angelo quoted me today 4/21/2023 over 1800 for the fix. And my warranty company told me that when he told Angelo that they was going to cover it Angelo hung up on them and that was 7 days ago from today. An when I called Angelo about the everything all he said was that things like this take time. Told Angelo and a service advisor at lugoff toyota I need to talk to my manager today. More