Lugoff Ford

Sean Brown is Great! Sean Brown made my car-buying experience smooth. I didn't feel pressure to purchase anything that wasn't what I had in mind when I arrived. Mr. Brown Sean Brown made my car-buying experience smooth. I didn't feel pressure to purchase anything that wasn't what I had in mind when I arrived. Mr. Brown is professional and just an all around cool guy. Mr. Scott in the business office is also great. Go see them. More

Excellent Customer Services Visit to purchase a car for my son in college and got more than i could imagine. Robert, the sales manager and finance person (Joe) took care of my so Visit to purchase a car for my son in college and got more than i could imagine. Robert, the sales manager and finance person (Joe) took care of my son and made him the happiest person in south Carolina... Having stop smiling yet! The customer service was second to none and even had a follow-up call to see if everything was good More

great experience We just wanted to share our car buying experience at Lugoff Ford. We bought a car from them on the morning of Saturday, December 23rd. A few hours lat We just wanted to share our car buying experience at Lugoff Ford. We bought a car from them on the morning of Saturday, December 23rd. A few hours later we found a little problem that concerned us. We called to discuss our concerns and decided that we should return the car and look for something else. They took it back with no questions asked. They offered another car for us to drive over the weekend, stating that if we liked it we could work out the details on Tuesday, remember Monday was Christmas day and they would be closed. We decided to purchase the second vehicle. The overall experience we had with the dealership was great. Robert, our salesman; Markus, the sales manager; Kyle, the finance manager; and Richard, the general manager, were all terrific. They exceeded our expectations, and offered a great car at a great price. Buying a car has never been a favorite pastime, but the people at Lugoff Ford made our experience very pleasant. We will be repeat customers when the need arises. sincerely, Darryl and Susan Hammond More

Fantastic experience We traveled from Maryland to Sumter SC for Christmas in our 05 Ford Escape. We knew we were going to need to replace the escape soon but once we got h We traveled from Maryland to Sumter SC for Christmas in our 05 Ford Escape. We knew we were going to need to replace the escape soon but once we got here we decided the time had come. My sister has been going to this dealership for years and always talked about the great deals and service, so I called her and she called "her salesman" John Hill. He met us out in the parking lot and got right to work. In no time at all we drove away in our brand new Ford Explorer. John was very friendly and professional. He even called us while we driving home to make sure we were doing ok and called the following day to make sure we got home safe. We will definitely come back to Lugoff Ford when it's time to replace our other car. More

Excellent Dealership and Sales Experience My experience with Lugoff Ford has to have been the easiest sales experience I have ever been a part of. No pressure or frustrating deliberations over My experience with Lugoff Ford has to have been the easiest sales experience I have ever been a part of. No pressure or frustrating deliberations over pricing. Jennifer Moyer has to have been the best sales person I have ever dealt with. She is a very knowledgeable sales person on the various vehicles offered by the dealership. She is of great assistance after the sale with questions about the particular. Will most certainly do business with Lugoff Ford again. More

Fantastic easy experience Great dealership and great staff. Everyone was very helpful and made my buying experience very easy and fun. They also have a large selection of vehic Great dealership and great staff. Everyone was very helpful and made my buying experience very easy and fun. They also have a large selection of vehicles to get you exactly what you are looking for. They did an awesome job at making sure I could get the truck I wanted all while staying in my budget. Payne took a lot of time helping set up my FordPass and showing all of the details the truck has. More

No Pressure Dealer How refreshing it is to deal with a no pressure experience. NO what's it going to make a deal today. NO keep you there and beat you in to submission. How refreshing it is to deal with a no pressure experience. NO what's it going to make a deal today. NO keep you there and beat you in to submission. NO haggling back and forth to get the best deal. Highly unusual to say, but a great experience at the dealership. Highly recommend Lugoff Ford. More

Worst car buying experience ever!!!! I purchased a car on 8-28-2017. I was reluctant when it came to purchasing this vehicle because of the things that was not up to par when I looked at I purchased a car on 8-28-2017. I was reluctant when it came to purchasing this vehicle because of the things that was not up to par when I looked at the car. First the interior was dirty, the arm rest did not close it ( found out after I left the dealership and I was informed that it would cost them too much to fix per Sean Brown and Chris Nimmons) had a rust spot on the door and it wasn't the same description that was listed online. It was listed as a black car however when I got there it was not a black car but a Midnight Blue. I stated I was not happy and I was going to go to United Car Sales to purchase my car because they had the same car in black like I wanted car and it came with a warranty unlike this car I had to pay extra $2500 for the warranty. Instead Chris made me feel better about the car because , I was ensured by Chris Nimmons that everything would be taken care of (except the arm rest because I noticed that after I left the dealership and I did email my salesman about it once I got home) so he speedily took me through the rest of the paperwork. I did start off with a young man name Sean Brown whom was selling me the car had an appointment so he had a to leave and Chris took over the process. Finally after calling several times trying to get Lugoff Ford to keep the I owe You they promised me I took my car back up there for the second time to get the antenna, rear view mirror and the chip on the door fixed. This was my second time because when I purchased the car the interior was dirty. I was informed to bring the car back up there to get detail a few days later at that time there was an attempt to put the rear view mirror up however before I could get on the interstate from the dealership the mirror had fallen down. I took my car back to Lugoff on 09-25-2017 I did not get my car back until 10-04-2017. I was told they had to order me a new mirror and they had to replace the entire piece for my antenna that is what took so long. However I had to call and find out what was the status on my car and I also feel that is not good customer service. I spoke to Markus Metz on 10-06-2017 about my car he stated" he would look into because he was the sales manager and could get things handled for my car that needed taken care of and get it my car fix since I have been patient for over a month about my car". As of 10-10-2017 my car is still not fixed, no one have even reached out to me about my concerns with my car. I would never buy another car from this place nor recommend Lugoff Ford to anyone. More

Terrible Absolutely terrible experience trying to deal Sean. Called and asked for best price on vehicle i had found online as I was very busy and not local. Absolutely terrible experience trying to deal Sean. Called and asked for best price on vehicle i had found online as I was very busy and not local. Was told I needed to come sit down face to face. Told did not have time, just needed best price and if it was good I would purchase the vehicle. Was told again needed to sit down face to face. Finally told him if he could not provide info I needed it did not matter what price was I would deal with someone who wanted my business. More

No experience Salesman knew nothing about vehicles. No one in finance knew how to do paperwork. Took half the day to do all the paperwork. Vehicle was not cleaned i Salesman knew nothing about vehicles. No one in finance knew how to do paperwork. Took half the day to do all the paperwork. Vehicle was not cleaned inside. No experience in this dealership at all. Never submitted paperwork to bank or DMV so nothing was handled until we complained. Still no information after 45 days. Buy from another dealer who knows what they are doing. No follow up after the sale. They do not care about the customer. Gets worse after you buy. More