Lugoff Ford

The Best I would like to say I came all the way from New York to do business and I would do it again. Every gentleman that assisted me was great ,kept me laug I would like to say I came all the way from New York to do business and I would do it again. Every gentleman that assisted me was great ,kept me laughing from the time I arrived till the time I left. I am over please with this dealership. More

Great Overall Experience!!!! I would Like to thank Ethan and the entire Lugoff Ford for their outstanding overall experience. From the first contact with Ethan to the closure of t I would Like to thank Ethan and the entire Lugoff Ford for their outstanding overall experience. From the first contact with Ethan to the closure of the sale I was well taken care of. The entire team was extremely kind and helpful. I would highly recommend Ethan and Lugoff Ford for their outsatnding service and friendliness. I will definitely contact Ethan for my next Auto Puchase. Tina B. More

Would not recommend Aside from an online catalogue that is completely out of date, the moniker 'always fast, always friendly' was a bit of a misnomer; considering my init Aside from an online catalogue that is completely out of date, the moniker 'always fast, always friendly' was a bit of a misnomer; considering my initial visit lasted 6 hours to look at one car, involving multiple prolonged periods of waiting. When I came back to get my car after waiting a week for simple maintenance repairs, the work had not been completed [yet Lugoff Ford intended to release the vehicle to me anyway]. During attempts to contact the dealership I received horrible follow up service, on multiple occasions being told I would be called back only to have to call back myself hours later. After waiting another week to have the work on the car done [again, with no feedback or follow-up from Lugoff Ford that wasn't pried] I arrived to find part of the work still hadn't been completed, because the shop manager 'refused' to do it - despite a written agreement at the point of sale indicating the work would be done. In addition to refusing to perform the service agreed to, the car was damaged in while under the care of Lugoff Ford and they refused to repair the damage due to ‘having spent too much money on the sale of a used car already’. How exactly that justification is made is beyond me - when work was agreed upon at the point of sale and damage was caused while under care of the dealership. Additionally, I requested to have my tags transferred when I purchased my vehicle, but Lugoff Ford neglected to remove the plates from my trade-in when sent to auction, which means I have to schedule a visit to the DMV now. The loaner vehicles offered during the time my car was in the shop were nice; but, unfortunately they practice a ‘finders keepers’ rather than a lost and found policy. I suppose it’s my fault for possibly leaving items in the vehicle, but I would still expect more from any customer based Service Industry Company. I am incredibly dissatisfied with the service provided, and would strongly recommend interested buyers look elsewhere. More

I recently purchased a 08 GMC Acadia with the help of Ryan Ashley! He was very helpful and patient and fought to get me the price and payment I wanted. I really appreciate him and would go back if I need Ryan Ashley! He was very helpful and patient and fought to get me the price and payment I wanted. I really appreciate him and would go back if I needed to get another car! More

Ryan Ashley did a commendable job showing us a couple of different vehicles over 3 visits. He is extremely polite and very knowledgeable about the various vehicles. We settled on a 2014 Escape and Ryan cont different vehicles over 3 visits. He is extremely polite and very knowledgeable about the various vehicles. We settled on a 2014 Escape and Ryan contacted us with one equipped exactly how we wanted. All in all this part of the purchase phase was pleasurable. From this point on the experience went downhill. There seemed to be confusion organizing the paperwork and getting the final steps in order. We were comfortable that we got a good price on the vehicle. We arrived at the dealer at 3pm and it was nearly 7 pm before we got to see the business manager for the closing. This gentleman was extremely condescending towards us. His attitude seemed to us to be that he knew what was best for us as if we didn't have a clue. We were tired and hungry and even though we told him we had no interest in the service and extended warranty plans he pestered us and insinuated that we were crazy not to take it. It was as if he were in charge of the purchase and not us. I have purchased my 2 previous vehicles through internet sales managers and the entire process took less than an hour in a dealership each time without being berated by a finance guy. This ruined the whole experience and we feel railroaded into stuff we had no intention on getting. The Escape is a great vehicle. More

I bought my 2012 f-150 new from Lugoff ford and have had nothing but problems since. It was not disclosed that the truck had 2000 miles on it when I bought it. They informed me that the warranty starts whe nothing but problems since. It was not disclosed that the truck had 2000 miles on it when I bought it. They informed me that the warranty starts when I purchased the truck. That is only partially true, the mileage still counts against the warranty according to Ford. Lugoff Ford lied to me and said that the mileage would be extended to 38k since I bought the truck had 2000 on it. That is flat out not true. There was a ding in my truck that I did not notice until I got it home. I spoke with Lugoff Ford multiple times about it and yet nothing has been done, nor have they tried to contact me about it. They did call me trying to get me to sell my truck to Lugoff Ford and buy another new one though. I had warranty work done on my truck and made a complaint about the truck jerking when accelerating initially from a stand still. They told me that it was my driving habits causing the adaptive transmission to exhibit this behavior and that I should change my driving habits. Turns out that there is a TSB for this problem that is caused by a lack of lubrication to the driveshaft. Maybe if they cared enough to drive it or investigate at all, the problem would have been fixed easily. After warranty work was accomplished, I heard a dragging noise while driving. It was the piece under the motor that protects components underneath the truck. They did not secure it at all with the zeus fasteners and apparently did not check it. I went in to get the areas that the work was performed inspected as requested by the service manager, however there was not a single service person to be found and they did not answer the dealership wide page. They have managed to get some portion of my truck dirty every time it has had service at Lugoff Ford. Dealerships that I have gone to in the past have sent my vehicles back to me better than I dropped it off. Not Lugoff Ford! Not only will they not accomplish the work properly, but they will make a mess while doing so. They do not accomplish all work according to the TSBs. They failed to reprogram my truck after accomplishing the intercooler TSB. My truck has been in the shop there 3 times for the same problem. Today, I am going elsewhere. More

I started my search a little over a year ago through USAA and got in contact with Heather. She contacted me very fast and was prompt with everything. Since then we have purchased three new vehicles from her and got in contact with Heather. She contacted me very fast and was prompt with everything. Since then we have purchased three new vehicles from her and Lugoff Ford. A week ago we contacted Heather to work on a deal with a new 2014 Escape from my wife. Heather did everything she could and got us the best deal. When we came in to take delivery of our new Escape Heather introduced us to John. It was once again another fantastic experience . Lugoff Ford has lived up to every expectation I could ask for while purchasing a new vehicle. We will be coming back for our 4th new vehicle soon for our soon. Thank you Heather and John for everything. More

I did not expect the service I revived at Lugoff Ford. It was outstanding. When I first pulled up I was greeted by Ryan in a nice manner. He thanked me for coming to Lugoff Ford. We went inside to see wh It was outstanding. When I first pulled up I was greeted by Ryan in a nice manner. He thanked me for coming to Lugoff Ford. We went inside to see what I was looking for. I told them I wanted a car great on gas for my commute to work. Ryan went to get me a car while the manager Ethan came and spoke with me. After I spoke with Ethan we walked to the car I loved. We went on a test drive and Ryan explained all the options on the vehicle. The negation was great!!! The payment was a little higher then I could afford and that's when I meet the sales manager Allen. He was very polite. He listened to my situation and said he would do the very best he could to help me out. After about 5 minutes he came back with great news. He got me a lower payment than I expected. I couldn't believe it. The paper work was done quick and then I meet the finance guy Billy. He went over some extended service plans that he thought I could use. I choose the one where i don't have to pay for oil changes our tire rotations for five years. If you want to buy a vehicle and get treated like royalty, go to Lugoff Ford. Anyone I talk to will hear about then. More

I was in the market for a used CIVIC SI and found it at Lugoff my first visit ended relatively quickly when I found out that my trade was not worth trading. I left the 1st day and got a phone call from Gl Lugoff my first visit ended relatively quickly when I found out that my trade was not worth trading. I left the 1st day and got a phone call from Glen a couple of days later giving me an out the door pricing on the vehicle I was looking at. During my 2nd visit I was in and out of the dealership with my honda civic in 44.5 minutes. This is by far the fastest and most pleasant used car buying service I have ever recieved. I lived 45 minutes away from the dearlship. Lugoff ford provided 2 employees to drive my purchase to my house. I highly recommend doing business with lugoff ford. Chris, Glen and Billy were awesome. More

After having a terrible experience with my local Ford dealership, I was asked by Ford USA if I would mind making the drive to try Lugoff Ford. I'm very happy that I did. Jamie, who works in service along dealership, I was asked by Ford USA if I would mind making the drive to try Lugoff Ford. I'm very happy that I did. Jamie, who works in service along with the service manager Justin were amazing! In fact, every single person that I came across at Lugoff Ford was really nice and helpful. I was very happy with how clean the dealership was. Even the garage was so neat and tidy. The mechanics from what I saw while checking in my car, seemed to be very respectful of the cars they were working on. When I got my car back, there was not even a finger print left behind from them. I am so happy that I was recommended to lugoff Ford. They fixed the issues with my car perfectly. As long as I live in SC, I will make the 40 min drive to Lugoff Ford. If you are looking to buy, I would go and see them. Not only were the sales people really nice while I was in the waiting room, but they had a really good selection of cars. Thank you Justin & Jamie. I am so happy with everything you have done for me! More