Lugoff Ford - Service Center

The Service Dept was able to fix my battery issue within an hour of walking in the door without an appointment. an hour of walking in the door without an appointment. More

Very friendly service people and explained thoroughly my problems before attempting to fix. Stayed in contact throughout my visit. problems before attempting to fix. Stayed in contact throughout my visit. More

Great service department! They staff were courteous, and took the time to keep us informed. They obviously value customer service. They staff were courteous, and took the time to keep us informed. They obviously value customer service. More

I normally don't like to criticize but I felt I needed to. Bought my 2011 Ford F250 diesel last Sept. from Lugoff Toyota who both (Lugoff Toyota and Lugoff Ford) are owned by the same owner. I had an appt to. Bought my 2011 Ford F250 diesel last Sept. from Lugoff Toyota who both (Lugoff Toyota and Lugoff Ford) are owned by the same owner. I had an appt. at Lugoff Toyota last week and brought it in for a service that was purchased for unlimited oil changes. They informed me that they don't do Diesel oil changes. So I was informed to go to Ford and set up an oil change. Made an appt. for 8:30am today Weds. 7-13. Got there at 8:25 and I figured it would only take less than a 1/2 hr. to 45 min. to get this accomplished. At 9:45 (since no one contacted me), I walked back to service and found my truck pulled off to the side. I asked service why it was not done. He told me there was no bay available (tech got behind) and was told that it would be going in soon, It would have been nice if someone would have contacted me to let me know the situation. At 10:25 they came and told me it was completed. This was an unacceptable experience. Will have to come back at the next 5k miles and hope next time I will have a more pleasant outcome. For something that should have taken no more than 45 mins took 2 hours. Had to push my other appt. that I had for later. I always thought that the service dept. would vacuum the vehicle when completed. Guess I was wrong. Even though I don't really care for walmart TLE at least would vacuum out the vehicle. BTW, Don't know where these numbers came from but it was posted the truck had 54,385 when delivered in Dec-21 but actually it had 66,000 when I drove it off the Toyota lot. Sept of 2021. Looks like a large discrepancy. More

The service to the vehicle was awesome. It was fast service. They said about an hour and a half and they were right on time. It was fast service. They said about an hour and a half and they were right on time. More

Great employees and service! Good Dealership! Thanks! Done done done done done done done done Good Dealership! Thanks! Done done done done done done done done More

My was satisfied with the service received,-I didn’t have want for car to be taken. want for car to be taken. More

After sale is finished dealership doesn’t know you. Service is impersonal except for one employee Service is impersonal except for one employee More

Friendly and cordial. Service department took their job seriously. Department was responsive and work was done in a timely fashion Service department took their job seriously. Department was responsive and work was done in a timely fashion More

Fast and Efficient. I would recommend them to anyone. Getting a free car wash was a bonus. I would recommend them to anyone. Getting a free car wash was a bonus. More