Lugoff Toyota

Top notch Service! Tommy Hancock and the staff in the service department are always on top of the situation with my vehicles. I have purchased two Toyota Highlanders at Tommy Hancock and the staff in the service department are always on top of the situation with my vehicles. I have purchased two Toyota Highlanders at Lugoff Toyota. I still have the 2010 Highlander Limited which needed AC work done this week. Tommy and the staff discussed the problem with me, let me know the repair cost, and fixed the AC. I always receive personal and professional service at Lugoff Toyota. More

A Great place buy a toyota and their sales team, finance team, and service teams are pleasure to deal with. team, and service teams are pleasure to deal with. More

I had a great experience. Arthur was my sales man and he took good care me with finding the right vehicle. Thanks again! Arthur was my sales man and he took good care me with finding the right vehicle. Thanks again! More

Extremely satisfying car buying experience. Mike coral and the whole team was very helpful and made the experience so fast and painless. Mike coral and the whole team was very helpful and made the experience so fast and painless. More

Great experience as usual. Service advisor Mr Tommy Hancock and his team were great to work with. The wait time was normal and nice waiting room for the customers. The process Service advisor Mr Tommy Hancock and his team were great to work with. The wait time was normal and nice waiting room for the customers. The process was smooth and I highly recommend this place. More

Very good experience today. Did the service in very timely manner and kept me informed. Did the service in very timely manner and kept me informed. More

Everyone was friendly and made the car buying process a breeze! Marcus was phenomenal! He made sure we were taken care of! breeze! Marcus was phenomenal! He made sure we were taken care of! More

Excellent Service. Tommy is always so informative and responsive. Always accurate in letting me know wait time. Tommy is always so informative and responsive. Always accurate in letting me know wait time. More

Tommy Hancock is a very good customer service expert that is a pleasure to deal with. is a pleasure to deal with. More

We visited Lugoff Toyota to review their inventory and identified a used Sequoia that we were prepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we identified a used Sequoia that we were prepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we wanted to buy the vehicle. That message was ignored. Over several days, we sent multiple follow-up messages. We called repeatedly, sent emails, and sent text messages. When we requested to work with a different salesperson, we were told we could not because we were already assigned to someone. Our explanation that the assigned salesperson was completely unresponsive was disregarded. When we finally made contact, we asked basic, routine questions that any buyer would reasonably expect answers to (warranty information, Carfax availability, etc.). Those questions also went unanswered or were delayed with no explanation. After more than two weeks of attempting to buy a vehicle, we made zero progress. We then contacted another dealership with a similar vehicle. In a single phone call lasting less than 15 minutes, we received all the information we had been requesting for weeks at Lugoff Toyota, negotiated a fair price, and completed the purchase. We were cash buyers. No trade-in. No financing. No complications. The sale should have been simple. Instead, Lugoff Toyota’s lack of communication, professionalism, and basic customer service made it impossible to do business with them. This was the most frustrating and unprofessional car dealership experience we have ever had. The salesperson failed to provide basic vehicle information and failed to return calls, emails, or texts in any reasonable timeframe — if at all. Over two weeks of our time was completely wasted. We will not return to Lugoff Toyota and cannot recommend them. Potential customers should proceed with caution. Management should take this issue seriously, as this experience reflects poorly on the dealership as a whole. More