Lugoff Toyota

Tommy Hancock is a very good customer service expert that is a pleasure to deal with. is a pleasure to deal with. More

We visited Lugoff Toyota to review their inventory and identified a used Sequoia that we were prepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we identified a used Sequoia that we were prepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we wanted to buy the vehicle. That message was ignored. Over several days, we sent multiple follow-up messages. We called repeatedly, sent emails, and sent text messages. When we requested to work with a different salesperson, we were told we could not because we were already assigned to someone. Our explanation that the assigned salesperson was completely unresponsive was disregarded. When we finally made contact, we asked basic, routine questions that any buyer would reasonably expect answers to (warranty information, Carfax availability, etc.). Those questions also went unanswered or were delayed with no explanation. After more than two weeks of attempting to buy a vehicle, we made zero progress. We then contacted another dealership with a similar vehicle. In a single phone call lasting less than 15 minutes, we received all the information we had been requesting for weeks at Lugoff Toyota, negotiated a fair price, and completed the purchase. We were cash buyers. No trade-in. No financing. No complications. The sale should have been simple. Instead, Lugoff Toyota’s lack of communication, professionalism, and basic customer service made it impossible to do business with them. This was the most frustrating and unprofessional car dealership experience we have ever had. The salesperson failed to provide basic vehicle information and failed to return calls, emails, or texts in any reasonable timeframe — if at all. Over two weeks of our time was completely wasted. We will not return to Lugoff Toyota and cannot recommend them. Potential customers should proceed with caution. Management should take this issue seriously, as this experience reflects poorly on the dealership as a whole. More

Yesterday struck road debris which damaged passenger door trim panel & base weather stripping. Immediate drove to Lugoff Toyota where Michael examined & documented damage then facilitated ordering of repair trim panel & base weather stripping. Immediate drove to Lugoff Toyota where Michael examined & documented damage then facilitated ordering of repair parts. After part order Michael made appointment for this morning. Michael provided estimated repair cost. While waiting for repair completion Michael provided estimated completion update. Damage completely repaired… like new. Excellent from start to finish. Also, a tribute to RAV’s design/engineering that damage was not worse. More

My daughter was looking for a reliable car with low mileage at a reasonable price. Matt greeted us with a smile and a hand shake that was welcoming and appreciative customer service. Matt showed us t mileage at a reasonable price. Matt greeted us with a smile and a hand shake that was welcoming and appreciative customer service. Matt showed us the 2011 Toyota Avalon and the deal was sealed. Thank you Matt Corder for your outstanding customer service and support. May God bless the remainder of your year with Abundance Success, in Jesus name, Amen! More

They call me every year about the Toyota Tacoma truck. Very thoughtful. Very clean shop. Very thoughtful. Very clean shop. More

Great service department and very efficient and reliable service advisor was knowledgeable about vehicle maintenance record service advisor was knowledgeable about vehicle maintenance record More

Mike Coral was excellent and I recommend him to everyone getting a car through Mike. getting a car through Mike. More

Went there for my complimentary service and it was great and fast! The team was super friendly and they took me earlier than my appointment time. They also addressed all my concerns I had with my car and ed and fast! The team was super friendly and they took me earlier than my appointment time. They also addressed all my concerns I had with my car and educated me on things since I am a first time buyer! More

Excellent service and staff appt was made at my convenience Wait was very short or minimum convenience Wait was very short or minimum More

Daniel and his shop team did their usual fine job. Highly recommend for annual service. Highly recommend for annual service. More