Lugoff Toyota

Poor Customer Service We waited 30min outside and nobody came out to help us.That never happened to us at any other car dealership!!! First and last time there for us! We waited 30min outside and nobody came out to help us.That never happened to us at any other car dealership!!! First and last time there for us! More

Great experience Typically when you go to a car dealership you leave either without a car or feeling like you are the worst credit worthy person in the word. Lugoff To Typically when you go to a car dealership you leave either without a car or feeling like you are the worst credit worthy person in the word. Lugoff Toyota showed a very professional attitude in letting me know how to get the vehicle I want. Thanks Jamie and Ira, Great Job. More

Best car buying experience EVER!!! This was by far the best car buying experience I have ever had!! If you are looking for a new or used car I would definitely recommend these guys!! I This was by far the best car buying experience I have ever had!! If you are looking for a new or used car I would definitely recommend these guys!! I had the privilege of meeting and working with Tyrone Davis and he was absolutely AMAZING!!! More

Great service. I went to Lugoff Toyota to find a car for my son and Tommy Lee was very helpful and knowledgeable. The entire staff appears to get along well and sup I went to Lugoff Toyota to find a car for my son and Tommy Lee was very helpful and knowledgeable. The entire staff appears to get along well and support each other. I never felt hounded or pressured. Thanks for a job well done and I will gladly send my friends if they are looking for a great auto sale experience. More

Great experience! I couldn't ask for a better experience. These guys bent over backwards to accommodate everything that I wanted. They were very personable and a joy to I couldn't ask for a better experience. These guys bent over backwards to accommodate everything that I wanted. They were very personable and a joy to work with. If you are in the market for a new or used toyota I highly recommend visiting them. More

Best service and sales I highly recommend this dealership and working with Tyrone when you do. I just bought my second Tacoma from Tyrone since July of 2014. Anytime I am I highly recommend this dealership and working with Tyrone when you do. I just bought my second Tacoma from Tyrone since July of 2014. Anytime I am there for service he knew my name and made sure I was happy. Tyrone is the best sales rep I have ever worked with and that is why I made sure to work with him again. Both of my trucks were ordered and each time he contacted me each day to let me know what was going on in the process. I now own 2 Toyota Tacoma trucks because of him and his professional approach. I have even referred friends and family to Tyrone. Thanks for another great experience Tyrone and Lugoff Toyota. More

Great personal service. Bought a car for my daughter. Was helped by Ira Thomas. He provided great service, was very personable, and listened to our wishes. Even went the extr Bought a car for my daughter. Was helped by Ira Thomas. He provided great service, was very personable, and listened to our wishes. Even went the extra mile and got us something to eat while we waited for the paperwork to be finalized. More

Would have been a 5 I was looking at one of their used Tundra's that was advertised at $8,028 and had spoken to Cody before making the hour drive to the dealership. When I was looking at one of their used Tundra's that was advertised at $8,028 and had spoken to Cody before making the hour drive to the dealership. When I arrived, Cody referred me over to Jamie who took me to look at and drive the vehicle. Jamie was down to earth, very courteous, and easy to talk to. Not pushy as I have come to expect from Salesmen. Everything was going fine until they brought out the ACTUAL, broken down price of the vehicle. The truck went from $8,028 to $10,160! $1,000 of that was due to the fact that I had no vehicle to trade in and they wanted to charge me another $279 for an additive they supposedly put in the tank to clean the injectors. I was told that "there's usually some fine print". I know there's fine print on these ads but I'm sure they realize that nobody's expecting to arrive and pay over $2,000 more than advertised on an $8,000 vehicle. Below is a the verbatim "fine print" on the TrueCar advertisement. Price may exclude tax, title, tags, governmental fees, any emissions testing charges, and any finance charges (if applicable). Unless otherwise stated separately in the vehicle details, where allowed by law, the price may not include processing, administrative, closing or similar fees. Current mileage may vary due to test drives and vehicle relocation. Actual vehicle options should be confirmed with the dealer. Calculators are provided for educational purposes only, and calculator results do not constitute an offer to lend. Calculator results do not include tax, title, tags, and other governmental and non-governmental fees that dealers may be permitted to exclude from advertised prices in the relevant state. I personally don't see any verbiage in there that suggests that I would need to have a trade in to get the advertised pricing. Anyways, I told Jamie that I wasn't willing to pay over $9,100, and honestly I didn't feel the truck was even worth that. Jamie took the offer back to his sales office and out walks "will not be named". I have never dealt with a more demeaning and arrogant individual. I could tell that he had been in the game a while and wasn't used to losing a negotiation. He did all the talking and wasn't interested in anything I had to say as he began telling me that he's not the type to shop around because it's a waste of time, he just buys. I guess he forgot that I was the consumer and not him. I tried to make it clear to him that I had a bottom line and was in no hurry to purchase a vehicle (not sure if he actually heard me or if he was just thinking of what to say next). I finally realized that the conversation was going no where and told them I was no longer interested. As I was driving away, I received a call about 2 minutes down the road. New offer was the listed price plus tax, title, and tags. Ira took care of my financing, and he exhibited all the same great qualities as Jamie. Bottom line, I enjoyed my experience with Jamie, Ira, and Cody. Too bad one person had to ruin it for everyone. Seems like an awesome stand up dealership that I would recommend to anyone looking for a new or used vehicle. Thanks for reading. More

" Worth the Drive " " Above and Beyond Customer Service " The first vehicle that we asked to see in our price range was good. but I was not "wowed". When we told Tommy Lee that and asked to see another near t The first vehicle that we asked to see in our price range was good. but I was not "wowed". When we told Tommy Lee that and asked to see another near the same mileage and price range, he immediately brought " the one ". We were very pleased. Thanks Tommy , Ralph, and all the others who were so nice and professional. Riding in Smooth Luxury.... Karen and Kalynn....Lexington,SC More