Lugoff Toyota

Steer clear of Lugoff Toyota dishonest to the core. Lugoff Toyota is a car dealership that certainly lives up to the stereotypical sleazeball sale guys that many have grown to dread dealing with when tr Lugoff Toyota is a car dealership that certainly lives up to the stereotypical sleazeball sale guys that many have grown to dread dealing with when trying to buy a new car. There setup is your typical pawn you off on a sales associate to try to butter you up for the sales manager to make the close. Unfortunately our sales rep seemed more interested interested in what was going on outside the window than my wife and I and and didn't know a darn thing about the vehicle we wanted to buy. The sales manager Matt he swoops in and says they don't have the specific car we want but has found one and will order it for us. He scurries away then swoops in again and proclaims he has found the vehicle we want. He then starts calculating numbers so fast you would need to be IBM robot to compute. Then we come to the bottom dollar, which I agree to before he scurries away. I get papers to sign only to find on the last sheet they have slide back in the document fees. Since I still have a limited ability to add I refuse to sign and asks Matt to return. He tells me they got to charge those document fees. I tell him well I don't have to sign then because it was not what I agreed to and we walk. It gets better from here. Two weeks pass and we really want a RAV 4. I check Lugoff again they just received the exact one we want. My wife calls Cody and tells him she has been pre-approved and is waiting on the check from the bank and we will buy the car. Cody tells her is personally taking the key and putting in the safe for her. Her check arrives within 2 days and she calls Cody back to tell him we are coming. He doesn't answer so she leaves two messages. She gets no reply so she leaves a message with the General Manager and still gets no reply. A week passes so I call and happen to get Cody and ask him whats up. He says car is still available so I say great get me the final price and we will come tomorrow to buy the car if the price is what we expect it to be. 2 hours pass and no reply so I call back and finally get Cody again and he says he will call me back in 5 minutes. No reply for another 2 hours. I call again and get transferred to Mike. He tells me the car has been sold and tries to sell me one of a different color. These guys are the absolute sleaziest bunch you will ever deal with and I am taking my business else where. Honesty is everything to me. If you can not stand by your word you are nothing and that what Toyota of Lugoff is a Big Nothing. Happy ending to my story I contacted Will Scott Toyota in Sumter SC. They honored their price and personally delivered the RAV4 to my work and handled the paper work on the spot. This was a 2 hour drive for them so they went out of their way to make us happy and it was appreciated. More

satisfation i purchase a toyota corolla at lugoff toyota and i had a wonderful experience.the sale staff was very professional and helpful. mr. frank smith work h i purchase a toyota corolla at lugoff toyota and i had a wonderful experience.the sale staff was very professional and helpful. mr. frank smith work hard to find me a good deal and approval.and very,very satisfied with lugoff toyota and the sale staff that i will recomend lugoff toyota to any body . alfonso& desiree gonzalez More

Best time I have had at a dealership The sales staff work fast and did all they could to help me. Most of all Frank Smith and Joe Scott. They did everything they could to get me the best The sales staff work fast and did all they could to help me. Most of all Frank Smith and Joe Scott. They did everything they could to get me the best deal on my 2013 subaru impreza wrx. More

Toyota Tacoma purchase Shopping with Lugoff Toyota was easy, they had the truck I wanted and met me with the price I wanted to pay all in a couple days, not weeks.... If I e Shopping with Lugoff Toyota was easy, they had the truck I wanted and met me with the price I wanted to pay all in a couple days, not weeks.... If I ever decide to get another Toyota I'll definitely be stopping there first!! More

Great Price! Great experience with Wally, he was very kind and worked hard for the sale. I had a very unusual experience on the phone with Clyde but he was quick t Great experience with Wally, he was very kind and worked hard for the sale. I had a very unusual experience on the phone with Clyde but he was quick to place me with Wally when he was busy. Received a great price, but HATE the negotiating!! Wish that internet prices were honored in their entirety. More

Excellent customer service professional I would recommend Scott to anyone looking to buy. Very friendly and knows his stuff! When it's time for another car, Scott will be my man! I would recommend Scott to anyone looking to buy. Very friendly and knows his stuff! When it's time for another car, Scott will be my man! More

Excellent Customer Service - No Pressure Great experience knowledgeable. helpful and friendly. Definitely recommend that other buy their next vehicle from Scott at Lugoff Toyota. I would not Great experience knowledgeable. helpful and friendly. Definitely recommend that other buy their next vehicle from Scott at Lugoff Toyota. I would not hesitate to send my Mother, Sister or other family member to Scott. NPS 10! More

Wonderful Salesman Scott is very friendly, helpful, and knowledgeable person. I would recommend anyone to buy from him!! When I'm in the market for another vehicle he wi Scott is very friendly, helpful, and knowledgeable person. I would recommend anyone to buy from him!! When I'm in the market for another vehicle he will be the person I come to. More

Just wow Great experience. .knew exactly what to show to fit my needs. Gave answers to questions i didn't have to ask! I would recommend to everyone Great experience. .knew exactly what to show to fit my needs. Gave answers to questions i didn't have to ask! I would recommend to everyone More