I also work in customer service, so I am very aware of how a service counter should be run. I was greeted and since Jim was closest to the door, he made eye contact and asked if he could help me. That was all good, but that was it. I could not explain anything. He had to “get to the garage" which was more important than making a good first impression. The proper thing to do would have been to greet me and say, I will be with you in a minute and finish what he was working on, then give me his full attention. I did get a card and was told to call the main number, guess what I will not do – call the main number. I was there to see firsthand how the service department was run. I obviously made more of an effort than Jim. And if the service department is so understaffed that customers can’t talk to a person face to face, then how poorly is the rest of the service department run?