Lundgren Honda of Auburn

Had an amazing experience at Lundgren and they found me exactly the car I wanted! My sales rep Andy Dupuis was terrific and it was a seamless process, going from trading my car to taking my new Honda Ridge exactly the car I wanted! My sales rep Andy Dupuis was terrific and it was a seamless process, going from trading my car to taking my new Honda Ridgeline home! Highly recommend! More

I live in Western MA and was duped into a lease instead of a purchase by Curry Honda in Chicopee. I filed a complaint with the State Attorney General, but would not return there for service, so I used Bali of a purchase by Curry Honda in Chicopee. I filed a complaint with the State Attorney General, but would not return there for service, so I used Balise Honda in West Springfield. I liked the car but not the lease, so I decided to purchase the vehicle at the end of the lease. I was approved for a loan from my FL credit union, but MA would not accept a lien from FL. A family member (in Worcester, where I am caregiving) came through with a loan for me at the last minute. Once I phoned Lundgren my Western MA dealership nightmare ended. Dustin Johnson (Finance), Russell Rheault (Sales) and Kenny Seda (Service) were my rescuing angels. All provided the best customer service I have ever received with my HR-V. Not only were they knowledgeable, but they were patient, and helped me to understand the lease buyout process. I was no longer dealing with people that didn't know how to help me. Unfortunately, I don't live in Worcester, so this dealership is about 1.5 hours away, but I will probably make the trip for such great service. Thank you, Lundgren for all your wonderful service. Five starts all around! More

EDIT: Frank from the dealership offered to fix my car which he didnt need to do. Thank you Frank! They gave me a new engine and i only paid 1500 for it. I really appreciate them taking the time to do me which he didnt need to do. Thank you Frank! They gave me a new engine and i only paid 1500 for it. I really appreciate them taking the time to do me this big favor! If you have a similar issue to this one i would recommend contacting the office of consumer advocates. They helped me understand my options. Make no mistake - i am VERY thankful to the team for spending a great deal of time and money to fix my engine leak but i want to state the following just in case there are other first time car buyers who are clueless like me. **Full disclosure, a week or so before they agreed to help me with my car, Derek from the service team said he was going to advocate on my behalf to see if the dealership could help me with the engine or not. He was great! That being said, I didn't actually get a call back from them or an offer to help until i called them and told them i was talking to the office of consumer affairs. Again, THANK YOU to the dealership for saving me a lot of money by reaching into your own pocket to help me. If you the reader don't have a dealer that is as generous as this one, call the office of consumer affairs and they can talk to you about your options. OLD REVIEW: I bought my first car from Jayson Navarro, and plainly - it was a bad experience - which is why it really surprised me when after all was said and done he sent me a text message asking me to give him a five star rating. I'm usually the kind of person who doesn't say anything if he doesn't have anything positive to say, but since he asked, I'll describe some of the things he could have done differently to have received a five star rating from me. - I was in pretty desperate need for a car when I came in, which caused me to over-look a lot of potential red flags during the buying process. Jayson was very dismissive of questions I asked about the car I was interested in buying and spoke over me frequently when I asked him to elaborate on statements he made about the vehicle. As a new car buyer, I had a lot of questions and he was very unhelpful in this regard. Eventually, when it came for me to sign for the car he just left and didn't come back until I had signed. The car I bought began breaking down a few months after I purchased it and the mechanic who looked at it said to me "you get what you pay for with these cars."(I paid around $12,000 which was great because I had just put a down payment on a new home.) In retrospect, I think my experience with Jayson might have been so negative because I was buying such a cheap car. It may have been that he didn't see my transaction as being worth his time, and to me, that showed in how he conducted himself throughout the entire transaction. - While I was test driving the car, I noticed an issue with the Bluetooth that I pointed out to Jayson. After trying in vain to fix the problem himself, he dismissed it as not that big of a deal. I asked him to promise that the problem would be fixed before I finished buying the car and he did. When the car was delivered to my house, I was not surprised to find out the problem hadn't been fixed at all. To add to my frustration though, I was able to find a five minute video on Youtube that explained how to fix the problem. - I had to spend around $200 on cab fare getting to and from the dealership to complete the deal. Somehow, there were never any drivers on duty to give me a ride home and never any rental cars available. Even after I had paid for the car I had to pay to get home. Jayson suggested I rent a UHaul to get there and back. That suggestion may not be that unreasonable honestly, but I also don't think it would have been unreasonable for him to just let me drive the car I had already bought or just ride with me home and drive back on his own. I could be wrong though. I'm not sure if this is a fair criticism of Jayson, but it definitely made my experience worse. - As I said earlier, the car I bought began to overheat two months after I bought it. I took it to the dealership and to a mechanic. The mechanic told me I had a coolant leak in the engine that would cost $3000 to fix. I contacted Jayson to see if there was anything the dealership could do to help fix the problem, as it appeared to be an issue that came with the car when I bought it. He told me to come in later in the week to talk about what could be done, and I thought that was a good sign. What I did not realize was that he had actually signed me up to have the car appraised for a trade in. Putting aside the fact that it wouldn't really make sense to trade in a car and buy a new car at a place where you had bought a broken car not even six months earlier, I had asked for solutions to the problem with the engine leak - I didn't want to buy a new car, I wanted to fix the car I had already spent $12000 on. When I told him this over the phone he began trying to get me off the line as soon as possible. Talking over me and saying "ok bye!" over and over. It was bizarre. It felt like as soon as he knew he couldn't make more money off of me, my problem just didn't matter at all to him. - Generally, if Jayson had just taken more time I think a lot of these problems could have been averted. He basically did the bare minimum he needed to do to get me into the car and out of his life. More

Lundgren provides incredbile customer service on all fronts. I brought my 2019 Lease in for inspection, while waiting i inquired about my next lease options and walked out that day with a new 2022 Mode fronts. I brought my 2019 Lease in for inspection, while waiting i inquired about my next lease options and walked out that day with a new 2022 Model. Jayson was a great sales rep and could not recommend this dealership more!! More

Dealership is super clean, friendly staff walked in and instantly felt comfortable. Was no pressure at all. Andy was great, felt more of a friend then a salesperson. Kept up to date on delivery and has che instantly felt comfortable. Was no pressure at all. Andy was great, felt more of a friend then a salesperson. Kept up to date on delivery and has checked in since to make sure I’m still happy with purchase. Will call this dealership home.My next vehicle will be a Honda as well! Thank you. Dustin in Finance was great as well, same friend vibe and helped get us what we wanted/needed. - explained everything clearly as well. - best purchase experience ever. Seriously. More

The dealership was keep clean. I was helped in seconds of walking in for my first visit! Jayson was wonderful from start to finish and every step of the way. We started looking a new and it wasn't in the car walking in for my first visit! Jayson was wonderful from start to finish and every step of the way. We started looking a new and it wasn't in the cards but found a great used car that fit me perfect. More

Second review. Should have been 5 stars for dealership. This is the 5th vehicle I have bought from Lundgren Honda. Andy was terrific. Puts you at ease. Great experience. This is the 5th vehicle I have bought from Lundgren Honda. Andy was terrific. Puts you at ease. Great experience. More

By far one of the best dealerships in Massachusetts. Great people nice and smooth process. Andy was phenomenal!!! Great people nice and smooth process. Andy was phenomenal!!! More

Andy was great to work with. He made the stressful process of buying a car extremely easy and smooth. He answered all of the questions I had and was very honest and helpful. Very happy with my purchas process of buying a car extremely easy and smooth. He answered all of the questions I had and was very honest and helpful. Very happy with my purchase, and very happy with my overall experience. Thank you Andy! More

Ricardo was very kind and friendly!! I really recommend!! Thank you so much, my son is very happy with he’s new car!!! Thank you so much, my son is very happy with he’s new car!!! More