Lundgren Honda of Auburn - Service Center

Multiple promises to call with status of vehicle without following through. The only time dealer called me was to get permission to start this expensive job... after that I had to initiate EVERY phone call. following through. The only time dealer called me was to get permission to start this expensive job... after that I had to initiate EVERY phone call. And there were many. Even when told I will call you back in one hour... nothing after three, so I had to call. This is just one example. This one day job turned into 6 days. Service advisor was not friendly at all. She even pissed off my wife, which is pretty hard to do. Just took my car in today for more work - but it was not to Lundgren Honda. They should be ashamed. More

I'd always been a happy Lundgren customer - until Dec 21. I don't buy cars often (I have a 98 Accord) because I don't have to. I've owned only Honda and Acura cars since 1979, and love them. I've had a new H I don't buy cars often (I have a 98 Accord) because I don't have to. I've owned only Honda and Acura cars since 1979, and love them. I've had a new Honda dealer only two miles from my house, but continued to drive the 25 mile round trip to Lundgren because I was happy with their service. This may sound picky to most, but when I picked up my car after having had $1,398.78 of service work last Wednesday, the car hadn't even been washed. I always go to Lundgren Service, and have had over $3,000 of service there in the past year, as well as a $3,000+ auto-body job at their "collision center". When I told John I was surprised the car hadn't been washed, he told me he couldn't break the dealership policy of no car washes. I expressed concern for their business - surely they made exceptions for large service jobs, good customers, or as a marketing tactic to keep people from trying their new competition. I got a "nope". I even called the dealership that night and left a voice mail for one of the Lundgren brothers that own the dealership - no return phone call. I guess they don't care. Lundgren gave me a reason to try Ragsdale Honda, and I'm going to try them. More

I have been buying cars every three years so. This has <br>I have been buying cars every three years so. This has given me opportunity to deal with a lots of car dealers (Honda, Toyota, Ford, GM, Nissan, <br>I have been buying cars every three years so. This has given me opportunity to deal with a lots of car dealers (Honda, Toyota, Ford, GM, Nissan, and Chrysler) in different part of the United States. I used this dealership for servicing my Honda Accord 2000 in year 2000 and 2001. Now, I live in California and use different dealership to get the same car serviced.<br><br>Lundgren Honda is perhaps the best car dealership in United States in my opinion. Very professional, courteus and upfront what they do. In my experience, only car dealer where the sales guys are trained to be polite and leave a customer alone to think. Quite unlike the dreaded experience at some other dealerships where salesman will apply all kind of pressure techniques and gimmicks to "close" a deal with you. I think they have no haggle policy when you purchase a car from them (I didn't buy car from there as I didn't know about them till I took my car for the first service there after moving in the area. But, several of my friends baught from them, and it was a very pleasant experience every time.). In addition, I think they extend manaufacturer's warranty by another year or so in the price. <br><br>There service room is very comfortable. They even supply you breakfast (free bagels, and coffees etc.) in the morning. And the best part is they wash your car after every service - something that I have not seen at any other dealer in any part of the country. I will whole heatedly recommend (though I left the area and state in 2002.) This is one business that left a permanent impression on me what a good dealership can be.<br><br><br><br><br> More