Lute Riley Honda

Respectful and knowledgeable people who are willing to help, share and listen to the customer concerns help, share and listen to the customer concerns More

This dealership has professional salesmen who are dedicated and go above and beyond to make car buying painless and an even enjoyable process! I purchased a fabulous vehicle for an amazing price! dedicated and go above and beyond to make car buying painless and an even enjoyable process! I purchased a fabulous vehicle for an amazing price! More

I spent a full day starting at 9 a. m., visiting multiple high-end dealerships like Porsche, Sewell, BMW, and Bentley in Dallas, but none were willing to assist me in acquiring a vehicle m., visiting multiple high-end dealerships like Porsche, Sewell, BMW, and Bentley in Dallas, but none were willing to assist me in acquiring a vehicle. In contrast, the team at Lute Riley Honda was a breath of fresh air. They took the time to meticulously review all my information and successfully approved me for a lease. Special thanks to George, who went above and beyond to ensure everything was in order, allowing me to drive off in a brand new Honda Pilot that same Saturday. This experience stands out as one of the best car purchasing experiences I've had, surpassing many of my previous transactions at other dealerships. More

I had a really great experience working with Richard and George. They make car buying easy 😃. They really are great to work with and I am thankful to have gone through this process with them. George. They make car buying easy 😃. They really are great to work with and I am thankful to have gone through this process with them. More

Tommy was the best he provided excellent service. I highly recommend. Everyone was helpful and friendly. I highly recommend. Everyone was helpful and friendly. More

Omar was exceptional. I usually don’t like to deal with salesman, but Omar made it so simple. He showed me with exactly what I wanted. I definitely recommend Omar to my I usually don’t like to deal with salesman, but Omar made it so simple. He showed me with exactly what I wanted. I definitely recommend Omar to my friends and family . More

Chen Ke was great and made everything easy and simple. Everything went smoothly and the process was great. Everything went smoothly and the process was great. More

I always receive prompt courteous service whenever I go to the dealership. Thanh Do is an exceptional customer service representative that I hold in high regard. He always takes care of my automobile needs to the dealership. Thanh Do is an exceptional customer service representative that I hold in high regard. He always takes care of my automobile needs and he’s a good friend. Thanh is definitely an asset to the company More

Javed Tarafder and the general manager was very helpful! It was a overall fantastic experience! It was a overall fantastic experience! More

My recent experience with Lute Riley Honda's finance department was incredibly disappointing. Despite being assured of eligibility for special APR rates and discounts, I encountered numerous issues that department was incredibly disappointing. Despite being assured of eligibility for special APR rates and discounts, I encountered numerous issues that left me feeling misled and undervalued as a customer. Prior to visiting the dealership, I was assured that I would be eligible for HONDA Finance Special APR rates listed as follows: 3.9% for 48 months, 4.9% for 60 months, or 5.9% for 72 months. Additionally, I received a comprehensive quote from another DFW Honda dealer that included these rates along with all applicable rebates and discounts. However, upon visiting Lute Riley Honda to finalize the deal on the evening of Friday, April 19th, several issues arose: Despite my requests, I was not provided with a final quote showing my monthly payments prior to my visit. This resulted in discrepancies regarding documentation fees upon arrival. Despite making a $2500 down payment over the phone to secure the deal, upon entering the finance office, I was informed that I could not receive the 3.9% APR rate alongside a $1000 rebate. Instead, I was offered an APR of 7.99%, significantly impacting my monthly payments. Despite my objections, the finance manager insisted on terms that were not previously communicated to me. He also stated that I could not finance less than $11,000, requiring a refund of my down payment. Although he agreed to adjust the amount to $10,515 due to a cashier's check I had already prepared, this adjustment further complicated the situation. When I called the manager, Mr. Ramos, about my bad finance experience, he dismissed my concerns, stating it was too late to make any changes and asked why I hadn't called him before signing. I was surprised by this response, as the finance person, Amin, had informed me that he had consulted with the manager and that the deal was made according to the manager's instructions. A few hours later, I sent an email to both the General Sales Manager (GSM) and General Manager (GM) with all the details listed above, but I received no response until today, May 4, 2024. As a long-term and loyal Honda customer with a credit score of 813, I expected better treatment and transparency throughout the financing process. Unfortunately, my experience fell far short of my expectations. I urge potential customers to exercise caution when dealing with Lute Riley Honda's finance department and to thoroughly review all terms and conditions before finalizing any deals. Please Note: The salesman Abdul Omar was great! My complain is about the finance manager. More