Lute Riley Honda

Easy to set up an appointment,No wait in the service Easy to set up an appointment, No wait in the service bay. My advisor Melissa checked on a recall and verified the parts were available. They did the Easy to set up an appointment, No wait in the service bay. My advisor Melissa checked on a recall and verified the parts were available. They did the service and the recall all within when I needed the vehicle back. And it was cleaned. Highly recommend this dealership More

Fast courteous service. Killer mobile app and excellent service writer Melissa. In and out in 24 hours with the needed work taken care of. What more could I ask for? service writer Melissa. In and out in 24 hours with the needed work taken care of. What more could I ask for? More

Lute Riley is a great dealership and the service tech was wonderful! I am very pleased with the service. I would rate Melissa Johnson 120%. wonderful! I am very pleased with the service. I would rate Melissa Johnson 120%. More

Excellent Customer Service!I live in Rockwall and Excellent Customer Service! I live in Rockwall and travel to Lute Riley almost every time to service my Fit, Civic and CR-V. (Time Permitting) Excellent Customer Service! I live in Rockwall and travel to Lute Riley almost every time to service my Fit, Civic and CR-V. (Time Permitting) Adam Presser is an Asset to Lute Riley! More

Philip Watson always provides excellent service. Professional and friendly! I’ll continue to bring my car for service mainly because they are honest and work is always done efficiently. Professional and friendly! I’ll continue to bring my car for service mainly because they are honest and work is always done efficiently. More

Was helpful and got the work I needed done . I came in Was helpful and got the work I needed done . I came in for a oil and filter change and he took Care of it. Excellent job. Was helpful and got the work I needed done . I came in for a oil and filter change and he took Care of it. Excellent job. More

ONLY NEGATIVE THINGS TO SAY ABOUT WILL RAMOS AND MULU. Where do I even begin...Mike Sears passed me onto salesman Mulu as he apparently knew more about online sales so Mulu quickly sent me photos of a 201 Where do I even begin...Mike Sears passed me onto salesman Mulu as he apparently knew more about online sales so Mulu quickly sent me photos of a 2016 RAM 3500 and was quick to respond to all my questions. This is the end of any semblance of customer service from the jokers at Lute Riley. I made it clear to Mulu that I was getting on a plane from California in 2 days to ink a deal on the truck. An hour before my flight leaves Mulu is texting me asking for more random "documents" and I said its too late, I do not have time to get originals for you. No response from him. Fast forward to when I show up at the dealership in person and Mulu forgets who I am so I jog his memory and he leaves to get the truck pulled up for me. FORTY minutes go by and no one knows where Mulu is. I ask to talk to sales "manager" Will Ramos. He is immediately evasive and does not want to talk to me but I finally get him to sit down and discuss a sale I feel I am begging to give him. He is instantly combative to the other people in my party and very defensive. Long story short I leave and tell him that my bank will do the financing. Come to find out he goes through half the process of selling the truck with my bank then disappears! Literally no word back to me or my loan officer. I have left him numerous messages and the coward cannot even call me back to say he sold the truck from under me. Pathetic. Stay away from these utter idiots. More

Amazing customer service that I received from service specialist Valter Odom. He went above and beyond with assisting me with my 2005 Honda pilot which had alignment issues and he also pulled the vehicle specialist Valter Odom. He went above and beyond with assisting me with my 2005 Honda pilot which had alignment issues and he also pulled the vehicles repair history which was very helpful. Valter also personally dropped me home with the Honda courtesy car while my car was undergoing a diagnostic and an airbag recall replacement. More

i happy for dealer Thanh Do and store Lute Riley Honda, service very good.i will recoment for my frend and family about store good service very good.i will recoment for my frend and family about store good More

From the moment I pulled onto the lot, I was immediately met with warm smiles and great hospitality. The staff at Lute Riley turned a stressful day into pleasant one and for that, they’ve made a customer fo met with warm smiles and great hospitality. The staff at Lute Riley turned a stressful day into pleasant one and for that, they’ve made a customer for life. Thanks guys! More