Lute Riley Honda

Great experience! We came in to purchase a new CR-V EX for my wife. We had the pleasure to work with Giovanni, he went above and beyond our expectations to make sure we We came in to purchase a new CR-V EX for my wife. We had the pleasure to work with Giovanni, he went above and beyond our expectations to make sure we were satisfy with the car. All the team at Lute Riley Honda was knowledgeable and nice would definitely recommend this place and Giovanni to all my friends and family!!! More

Exceptional experiences and service I originally bought a 2011 CRZ in 2012 from a salesman by the name of Ricky Bobby and I could not have been happier with the very fair and affordable I originally bought a 2011 CRZ in 2012 from a salesman by the name of Ricky Bobby and I could not have been happier with the very fair and affordable deal he had made back then. The car has been incredibly dependable (as hondas usually are) until one day it would not start up and had to have it towed! I mistakenly had the car towed to the nearest dealership (Honda of Rockwall) to have it looked at! While I was there I saw a Honda Civic SI that instantly won my heart as I've always wanted one! Not knowing what was wrong with my car at the time (fearing it was the ima battery which Rockwall told me it was NOT covered under my 8 yr 100k warranty if that what it was) I ended up buying the SI. They reassured me that it was a certified Honda when I asked, as that is all that I buy, but found out the next day that the certified price of $799 was added on top of the sticker price, when all of my Certified Hondas in past purchases have always been included in that sticker price! Additionally they added another charge of $1595 for new tires, again which should have been included in that original Certified price! Further, they said I HAD to also buy the tire package (nitro) for another $199 and a windshield protection coverage for another $199!! I did not want either of those services but they told me I didn't have a choice!! The next day when I got a better look at the new purchase in day light I noticed the condition of the vehicle! It was a 2015 civic SI with 36,300 miles. All four rims were badly chewed up with huge chunks taken out in some places, the rear bumper was dull and had obviously been repainted very poorly, there was a hole in the leather casing around the stick shift, and the plastic door jam was broken as someone had obviously stepped on it and broke it! This car was NOT in good condition and definitely did NOT QUALIFY under the Certified Honda condition criteria! I immediately went back to the Rockwall dealership the next day and demanded to reverse the deal! The general sales manager refused to do so but understood my complaint and adjusted the price about $2000 due to the misrepresentation given, but at that point I hated the car due to the bad deal given overall! The next weekend I took the car to show Ricky Bobby at Lute Riley Honda and he agreed this car did not qualify based on the very fair condition of the car that it never should have been sold as a certified vehicle and that I should go back again as they should make the deal right! I did continue to contact them and finally after a week of fighting with many of them (also getting the owner involved) they finally reversed the deal! But before that, one of the sales guys tried to deter me by telling it WAS the IMA battery! I said I don't care at this point! The next day when I picked up my old car, I went to the guy in servicing ( the guy I gave the keys to have it looked at) He told me it was the REGULAR battery NOT the IMA! Another lie! I got the car home and drove my truck to Lute Riley the following weekend for the purchase of a regular battery! Oh also once the dealership agreed to reverse the deal they put the old/bad battery back in. LOL Anyway I got the new battery installed and have had no issues since! And for the record Lute Riley Honda confirmed that IF it was the IMA battery, it WOULD HAVE BEEN covered! So it has been lie after lie from Honda of Rockwall and Lute Riley helped me out on all levels yet again! Lesson Learned! I will NEVER EVER go to Honda of Rockwall for ANYTHING! And I will only go to Lute Riley Honda from now on! Further, I will only deal with Ricky Bobby as my salesman! I do have to mention other great employees at Lute Riley Honda as well. Jason Greathouse, Juan Rodriguez and Kanin Castillo in servicing. Jason has confirmed that my IMA battery was actually covered, Juan honored my free rotation coupon that was actually from Honda of Rockwall, and Kanin caught on that I purchased this car at this dealership in 2012 so he looked up my account and found that I never used my free oil change voucher when I first bought the car in 2012, so he honored that as well! So not only did I get wonderful customer service from all of the above Lute Riley employees but all services were done free of charge that day! I will NEVER go anywhere else for my Honda purchases other than LUTE RILEY HONDA!! They truly know how to treat New AND Existing customers! More

Fantastic This is our fourth car through Lute Riley Honda in Richardson. Ricky Bobby has assisted us with each purchase/lease. He contacts us personally by phon This is our fourth car through Lute Riley Honda in Richardson. Ricky Bobby has assisted us with each purchase/lease. He contacts us personally by phone and through email/mail on a regular basis. It's so easy to walk in. He knows us and knows what we are looking for. He is knowledgeable about all models and gives his honest thoughts. More

Used car purchase We came in to purchase a used car for our son. We had the pleasure of working with Jeff Sowards for the second time within a 2 year period. We perso We came in to purchase a used car for our son. We had the pleasure of working with Jeff Sowards for the second time within a 2 year period. We personally asked for him when we arrived because we had such a positive experience 2 years ago. Here is my thank you note to him: Thanks so much Jeff! We appreciate you helping us out again! It's so enjoyable doing business with you….you are so calm &personable. And just something you will get a chuckle from-- we call Charles' Honda that we bought from you in 2015 "Jeff"!! Not sure what we will call our son's new car!! More

Takata recall maintenance I was given a 2 hr. time frame for the maintenance, we decided to wait & waited in the lounge, looked at the floor models, spoke to Marcus, our sal I was given a 2 hr. time frame for the maintenance, we decided to wait & waited in the lounge, looked at the floor models, spoke to Marcus, our sales associate. About 1.5 hrs. later, Phillip Arnold informed us that we were ready to go, both sets of airbag hardware were replaced, Great service, will continue to use this Service Center. More

Great Place Pros: First time car owner and the service they provided was great. Everyone there was very friendly and willing to help you right away. They ask the Pros: First time car owner and the service they provided was great. Everyone there was very friendly and willing to help you right away. They ask the preference of your car and find what you need. If something is wrong they will help you in whatever way they can. Cons: make sure to go with someone experienced if it is your first time buying a car. They add extra payments to your total but they do not mention if it is optional or not. They describe what the extra coverage and insurances are but it sounds like it comes with the car deal (it doesn't) More

Purchased a used car I found a great price on a used Honda CRV on their website. I contacted them via email to express my interest. The online consultant answered my quest I found a great price on a used Honda CRV on their website. I contacted them via email to express my interest. The online consultant answered my questions pretty quickly. An hour and a half later I was at the dealership for a test drive. My sales consultant Justin Harmon was very friendly and helpful. The test drive was great. The price is the price so no stressful haggling. We bought the car and were on our way fairly quickly. I think we arrived around 10:30 am, and were on our way home by 12:30pm. (paid cash, I'm sure financing would take longer) I will definitely buy from them again when the next child is old enough to need a car. More

Great Experiance Went to purchase/finance my first car, didn't run into any problems. Thanh and his team were all very helpful and friendly. Thanh was especially patie Went to purchase/finance my first car, didn't run into any problems. Thanh and his team were all very helpful and friendly. Thanh was especially patient and took the time to walk me through everything in detail. Even with the dedicated salesman that came to pitch accessories was respectful and not pushy; immediately stopped as soon as I said no to a product, which I greatly appreciated. All in all a great experience. I would list all the employees I interacted with, but I regrettably only remember the name of one. Thank you to the folks at Lute Riley Honda. More

Great Service Danny, sales manager, director, and front desk people are very helpful, friendly, and patient when we go through all paper work, test drive, and very Danny, sales manager, director, and front desk people are very helpful, friendly, and patient when we go through all paper work, test drive, and very detail explain all questions we have. We are very happy with our new car. Good work and will refer my friends also will back for my next car. More

Great and Patient service Andrew M from Lute Riley treated me with the uttermost respect. Being a post college, young male, with terrible credit can make finding a car a long p Andrew M from Lute Riley treated me with the uttermost respect. Being a post college, young male, with terrible credit can make finding a car a long process. Andrew went above and beyond to help me find a car that would suit my needs. Thanks Andrew! More