Lute Riley Honda

Standard Oil Change & Airbag Replacement Normally I go to the dealer where I bought my Pilot, but decided to try Lute Riley Honda which is closer to home. My Service Rep was TD (Tim Dick) an Normally I go to the dealer where I bought my Pilot, but decided to try Lute Riley Honda which is closer to home. My Service Rep was TD (Tim Dick) and he was very thorough explaining what was going to be done and how long it would take which determined that I decided to wait. I had a coupon but TD produced a coupon which provided better savings. He was very professional, congenial, and helpful. They did an oil change with tire rotation, a complimentary multi-point inspection and airbag replacement and it was completed within 2 hours. The waiting room offered 3 TV's, bottled water, coffee machine, donuts, and soft comfortable leather chairs. My car was hand-washed and ready for me. I would recommend TD highly. He made me feel very comfortable and in good hands. Thanks, TD, for a positive service visit. More

Outstanding service from Jason Greathouse Mr. Jason Greathouse is an exceptional service director! He truly helped me out with my vehicle, I cant say enough about how he went beyond the call t Mr. Jason Greathouse is an exceptional service director! He truly helped me out with my vehicle, I cant say enough about how he went beyond the call to figure out a solution for me. I cannot say enough about the staff here, they truly care and all about helping people out and fixing your car issues! I dont have a Honda but I certainly will go here for any maintenance and service needs from now on! Thank you so much Jason for fixing my window and restoring my faith in dealerships again! More

Don't Blink Visited LR Honda on Tuesday afternoon. Spent 3 hours there visiting with the salesman, test driving the vehicle I was interested in and had my vehicle Visited LR Honda on Tuesday afternoon. Spent 3 hours there visiting with the salesman, test driving the vehicle I was interested in and had my vehicle appraised as a trade-in. The first part of my visit went well. Salesman was nice and a good listener. Left the dealership with an understanding I was interested in the vehicle. Needed to confirm my payoff of my vehicle and pursue financing thru my CU. All of this was communicated to the salesman and sales manager. I contacted the salesman on Wednesday early afternoon to let him know of my status. I inquired if he had received my payoff confirmation amount from his sales manager, which I provided to him on Tuesday evening after returning home. He indicated no he had not. I told him I was still awaiting approval from my CU. Not once during this exchange was I told the vehicle had already been sold. After clearing up some information on my used car loan request I received the approval letter to share with the dealership on Wednesday. After contacting the salesman to let them know, I was informed the vehicle had been sold Tuesday evening, after I had left the dealership, and was given to sales manager to explain what had occurred. I was told they couldn't hold the vehicle, which was not my concern. I was more upset at the fact that there was no communication between or within the used car sales organization as to if there was any active sales efforts being done on the vehicle? Which I thought would have been me. And, if in the event it fell through the next interested party would be made aware of it. This is what I consider good business practice. So, if you go to Lute Riley Honda and you are interested in a used vehicle and you can't get it done within their time frame, DON'T BLINK. It most likely won't be there the next day or maybe I should say later that same day of your visit. So, thanks for letting me do all the work I said I was going to do even though you sold it out from under me. Talk about poor customer experience. I will never do business with your dealership and or affiliates. Plus, I will enjoy telling this story to others. Good luck in getting their business. You get a BIG Thumbs down from me. More

Brand spankin new Just bought a brand new Honda civic lxp from lute Riley Honda in Richardson ! I absolutely love my car. The managers and car salesman were very nice a Just bought a brand new Honda civic lxp from lute Riley Honda in Richardson ! I absolutely love my car. The managers and car salesman were very nice and professional. Salesman aren't too pushy on trying to sell.. they actually listen to see what you are looking for as well as negotiating a great price. Highly recommended. See Marc Dupuy for more details! More

Great experience I always have a wonderful experience whenever I go there. I just purchased my second vehicle there. They are always freiendly and very helpful!!! W I always have a wonderful experience whenever I go there. I just purchased my second vehicle there. They are always freiendly and very helpful!!! When I called on a Saturday night Marc got me in. We were able to purchase our vehicle that night. He walked us through everything and we got an excellant deal on a certified Honda Civic. We love the car! Every time I get it serviced up at Honda they are so nice and friendly. More

Brake replacement - 03-07-18 I needed new brakes. Phillip solved the problem with great customer service and professionalism. He explained other services I should pay attention t I needed new brakes. Phillip solved the problem with great customer service and professionalism. He explained other services I should pay attention to - and I will as soon as I find my next job, More

Lute Riley Vehicle Purchase My experience has been a positive one since Richard Mattes was very helpful and sincere in helping me to decide to purchase a 2018 Honda Accord, My experience has been a positive one since Richard Mattes was very helpful and sincere in helping me to decide to purchase a 2018 Honda Accord, More

Excellent experience buying a 2018 Honda Accord Touring Seda We recently bought a 2018 Honda Accord Touring Sedan from Lute Riley Honda of Richardson. Richard Mattes was one of the best car salesman I have ever We recently bought a 2018 Honda Accord Touring Sedan from Lute Riley Honda of Richardson. Richard Mattes was one of the best car salesman I have ever run across. He was low key, informative, respectful, warm, and gracious. In addition, he patiently guided us through the entire process in what seemed like record time but at no time did we feel rushed. When we were ready to discuss the details of the purchase, the new car sales director, Harrison Lo, was involved by Mr. Mattes. Mr. Lo provided excellent and timely information and quickly provided a deal that we felt was more than fair but had a very short time limit (by the end of the day). But we wanted a particular body color and seat color that we had seen in the brochure but had not seen in person. We did not feel comfortable buying without seeing. So Mr. Lo said he would try to get a car on the lot that we could see but he was not sure it could be done in the time frame. We left the dealership thinking that we had probably missed the deal. In a few hours we received a call from Mr. Lo with news that he had located a car with our exact specifications. We went back to the dealership and found that the car was a perfect fit for us. We signed the deal and drove off that evening with our new car. We have had several questions and a couple of visits since then and each time we felt that our satisfaction was a top priority for both Mr. Mattes and Mr. Lo. Even the service team at Lute Riley was extremely proactive with resolving our requests. We came back one evening a few minutes after the service hours to have something done. Mr. Mattes contacted the service team and they actually called a service member to come back into the shop to do the work for us after hours. This was done with a smile the work was done perfectly. Kudos to Lute Riley, Mr. Mattes, Mr. Lo, and the Lute Riley service team for putting the customer first! More

HONEST...FAIR AND FAST THIS IS MY 3RD LEASE FROM LUTE RILEY AND OUR SALESMAN AHMAD ZHOUBY. I HAVE ALWAYS HAD A GREAT EXPERIENCE, AHMAD KNOWS WHAT WE WANTED AND FINDS IT AND THIS IS MY 3RD LEASE FROM LUTE RILEY AND OUR SALESMAN AHMAD ZHOUBY. I HAVE ALWAYS HAD A GREAT EXPERIENCE, AHMAD KNOWS WHAT WE WANTED AND FINDS IT AND HAS THE CAR READY WHEN WE ARRIVE.. AHMAD AND THE GENERAL MANAGER BRIAN TOOK CARE OF OUR PREVIOUS LEASE AND EVEN THE LEASE PAPERWORK PORTION WAS FAST AND EASY. I HAVE SENT FRIENDS AND COWORKERS TO THE DEALERSHIP SO THEY CAN HAVE A SEAMLESS EXPERIENCE PURCHASING A CAR LIKE WE DID. More

Lute Riley Honda of Richardson Texas, really bad experience I was a victim of my own stupidity and a very shady car dealership. Yes, Lute Riley of Richardson Texas is this shady car dealer. Approximately 5 ye I was a victim of my own stupidity and a very shady car dealership. Yes, Lute Riley of Richardson Texas is this shady car dealer. Approximately 5 years ago, I purchased a CERTIFIED 2010 honda civic. The vehicle had a dent in the drivers side floor board which should have been a red flag and would have had I been more experienced. The dealership showed me the car fax that showed no reported accidents. This report may have been true and correct, at least the reported part. Several days after getting the car home, my battery died. I brought the car back to Lute Riley who stated that issue was resolved. A few days after this, the battery died again, I then took it into Huggins Honda of North Richland Hills Texas. They were in complete disbelief that this car was sold as Certified. They showed me a birds nest of wiring in the trunk connected to some metal box that they found to be what was shorting our my battery. It appears the previous owner had some type of sound system that was ripped out but not completely. They also showed my the the front bumper was not connected properly due to much damage to a large plastic piece under the vehicle that normally is used to secure the front bumper and more. They also showed me that the hood was pushed back towards the windshield an inch or more. Since purchasing the vehicle, I have had to use coat hangers and plastic tie wraps to hole the front bumper onto the car. Although I mentioned all of this to Lute Riley they did not help in any way until about 3 years after purchase, I had enough of having to continuously add more tie wraps and coat hangers. I called back and angrily told them I had it and was more than angry. They told me to bring the car in and they would look at it and see if there was anything that they could do or would do to help. Initially they noticed the dent at the drivers side floor board and stated that is why everything is loose some one must have hit something and caused damage under the vehicle. I explained that this was the case when I purchased the vehicle. He stated that their is no way that was there at purchase and they had pictures of the vehicle. He logged onto his computer and lo and behold his pictures clearly showed the damage to the vehicle was their while they still owned the vehicle. He stated that he would help in the only way that he could. He would replace the front bumper if I would pay $300.00 and all should be good. I payed the $300.00 and he did indeed replace the front bumper but since he didn't fix or replace the plastic under the car and around the wheels that holds the bumper on, I have had to continue to use coat hangers and tie wraps to keep the new bumper on my vehicle. Please think twice before buying a car from this unscrupulous dealership.. I am sorry that I didn't post this review earlier. I hope someone from Honda Motor Corp sees this review More