Lute Riley Honda

Great Customer Experience I went to Lute Riley Honda because my previous Honda was totaled. Chase Matthes helped me, and he was amazing. He was very understanding and patient. I went to Lute Riley Honda because my previous Honda was totaled. Chase Matthes helped me, and he was amazing. He was very understanding and patient. He worked hard to get me the car that I wanted. I really appreciate good salesmen like him that cares. He is truly one of a kind. Go see him. HE IS THE BEST! More

Above and beyond My friend and I recently bought two cars from Lute Riley Honda. We have been buying cars her for years because of their experience and excellent servi My friend and I recently bought two cars from Lute Riley Honda. We have been buying cars her for years because of their experience and excellent service. Our salesman was Jacky and Ted . They worked very hard to find us the cars that we wanted and took time out of their busy schedule to show us all the new features of the accord and civic. The new car manager Harrison Do , which we have known for awhile stayed late after hours to give us the best deal for the cars. He wasn't gonna let us leave without giving us the best deal on our cars no matter what it takes. We will be bringing our family and friends here for all their cars in the future. More

2017 Honda Ridgeline Lute Riley Honda Richardson, TX Previously purchased 2 CR-V's from Lute Riley and just purchased a 2017 Honda Ridgeline from them. I live close to Houston; however, I will continue Previously purchased 2 CR-V's from Lute Riley and just purchased a 2017 Honda Ridgeline from them. I live close to Houston; however, I will continue to travel 300+ miles to Richardson when I buy a new car. No pressure at all. Always answer all my questions and concerns. EVERYONE at Lute Riley is always so friendly. Had called LR when Ridgeline came out and told them I was interested and to contact me when they received some in...which they did. Thanh was my salesman; however the first day I went by Thanh was off so Javed worked with me. Both Thanh and Javed were so very helpful and gave me a fantastic trade-in on my CR-V. Shawn was actually my salesman for my 2 previous CR-V's however he is now in Finance Dept. and he worked and worked on getting me best price on EVERYTHING. I have been purchasing new cars for many years and ALWAYS left thinking that the dealer had really not given me a very good deal. NEVER feel that way when I buy from Lute Riley. I will continue to purchase all my vehicles from them and highly recommend them to everyone. Everyone in all departsments are always so welcoming and helpful. If possible I have all my Service done at LR. I am now a very satisfied and happy Great Grandmother who loves her new truck!! More

Lute Riley Honda Salesmen Marcus Waites was very informative about the car and it's features. He made the experience very enjoyable. The price of the car was very reasonable an Marcus Waites was very informative about the car and it's features. He made the experience very enjoyable. The price of the car was very reasonable and the rest of the staff was very nice. More

Wonderful I went in after being sick for two days, choose a car, was told to return after lunch, I did. and drove off in a 2011 Honda Accord. I Love her, and a I went in after being sick for two days, choose a car, was told to return after lunch, I did. and drove off in a 2011 Honda Accord. I Love her, and appreciated the fact that they (Lute Riley) understood I was not feeling well and all the paperwork was ready for my signature upon my return. I was extremely please with my purchase, and will be bringing my youngest to get his car from there. As my oldest got his car there first. If you are looking for a friendly environment with no pressure. See Mr. Marcus Waites. More

Bad mechanics....beware I took my 2002 Honda to the service department and asked them to fix the air conditioner and inspect the car. $3900 later my son and I arrive to pick I took my 2002 Honda to the service department and asked them to fix the air conditioner and inspect the car. $3900 later my son and I arrive to pick it up. The inspection had been done but the windshield wipers were the same old shredded ones from before, the A/C and the door locks did not work, there was still no brake light and the front dash glass was broken. They gave us a legal inspection sticker with the car in this shape. The manager said he would 'make it right'. Well, my son picks up the car, the oil is over filled so we have to wait for them to drain some out. So much for going over it 'with a fine tooth comb'. When my son drives it, the steering goes out. It seems this high dollar Rack and Pinion that I had to have before the car could be inspected was bad. Funny we never noticed a problem with the steering before we went to Honda. I sent a copy of my email to Jason Greathouse, the Manager of the Service Department to Anthony Mena, listed as General Manager (I'm guessing of sales), and Dan Weiss the General Manager of Honda, guess they are not concerned about future sales because I did not receive so much as a return email. I wonder how the Department of Transportation feels about Honda placing inspection stickers on unsafe cars? Hopefully, they care more than the General Managers do. More

Buy From Justin, especially if you're a female buyer As a woman, shopping for a car can be a sexist nightmare. Seriously, men in this business talk to our husbands like they still run the check books in As a woman, shopping for a car can be a sexist nightmare. Seriously, men in this business talk to our husbands like they still run the check books in 2016. News flash guys, women are actually pitching in on financial decisions these days!! I went to six different dealerships. A preowned lease place, a chevy dealer and FOUR Honda dealers. Justin at Lute Riley was the first Honda dealership salesman, then one in Garland, one in Houston (hey I wanted a good deal) and one in Frisco. When we walked into Honda Justin asked who was looking at a new car. Both my husband and I said I was and he walked me through the different versions of the Pilot I was looking at. He didn't emphasize makeup lit mirrors or cup holders because I'm a woman and that's all we could possibly be interested in. (Can you see me rolling my eyes right now and hear my sarcasm?) He actually asked me what I was looking for, what features were important to me and told me which trim leave fit my needs. I left, thinking I could find a better deal. We texted back and forth and I got a little better deal, but was still sure I could find a better one. (My Dad was a car salesman for 30+ years, I don't play) So I shopped around. Feel free to look at my next review of David McDavid Honda in Frisco to learn how that went. Anyways, come Monday I'd had my fill of the car sales industry and their typical treatment of women and text Justin to see if my car was still available. It was! Went back in at around 530 pm, Justin stayed late to work with me from start to finish of the process and dealt with me like a person with a brain, not like some dumb woman who needs her husbands input or permission to buy a car. He was by far the most respectful man I've ever dealt with in car buying. He gave me a good deal and was upfront with me. He spoke to the person buying the actual car and took the time to find out what I wanted out of my car instead of assuming as a woman I want lit makeup mirrors and extra cup holders. I highly recommend going to see him for your car buying needs. I should add, I had to bring my car back in to be looked at for a scratch in one of the windows and even then, he had already sold me the car, Justin took care of me. He didn't like that I had to be inconvenienced by bringing it back in so he cleaned my car inside and out and filled my gas tank up. The fact that the customer service continued on after the sale speaks VOLUMES!! More

Great customer experience I was looking for a used car, and thanks to Amin everything was easy. He adviced me very well, help me to check the car, and manage all the administra I was looking for a used car, and thanks to Amin everything was easy. He adviced me very well, help me to check the car, and manage all the administrative stuff. The car is good, and the price/quality ratio excellent. I highly recommend Amin and Lute Riley Honda. More

2014 Accord purchase; great service ever since Amin guided us through our purchase; did a great job, patiently guiding us through all vehicle features; we've had excellent service at Lute Riley Hon Amin guided us through our purchase; did a great job, patiently guiding us through all vehicle features; we've had excellent service at Lute Riley Honda ever since. Truth is, we haven't needed anything except maintenance service since our purchase over two years ago; may be the best car I've even driven. More

bought car Hector was very professional and we love the Pilot. Drew and Hector worked really hard to make sure I was getting the best deal and wasn't wasting tim Hector was very professional and we love the Pilot. Drew and Hector worked really hard to make sure I was getting the best deal and wasn't wasting time. More