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Lute Riley Honda

Richardson, TX

4.8
2,639 Reviews
Lute Riley Honda is a member of the Sonic Automotive Family. Located for over the last 20 years at 1331 N. Central Expressway in Richardson Texas. Sonic Automotive, Inc. Lute Riley Honda in Richardson, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
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1331 North Central Expressway

Richardson, TX

75080

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Showing 2,639 reviews

July 09, 2022

Customer and Service Representative personnel are respectful and for the past two years I never had an issue with billing or maintenance related issues. More

by TM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annel Mercado
Jul 12, 2022 -

Lute Riley Honda responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!

July 09, 2022

The service personnel were great. They did what I requested and gave me an estimated completion time which they met. Great service. More

by donna-mk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Wasshausen, Richard Mattes
Jul 12, 2022 -

Lute Riley Honda responded

Hello Donna-mk, thank you; we appreciate your feedback!

July 08, 2022

Muy buen servicio y muy buena atención de parte de los s empleados todo muy bien More

by Gabino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 12, 2022 -

Lute Riley Honda responded

Hello Gabino, thank you; we appreciate your feedback!

July 08, 2022

The advisors and mechanics were working tirelessly on a very hot summer afternoon. They kept cars moving thru bays as quickly as possible. More

by jw83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mason - excellent
Jul 08, 2022 -

Lute Riley Honda responded

Hi! We're so happy we were able to help you out! We hope to see you soon!

July 08, 2022

I have worked with Melissa for years and keep coming back because of her excellent service. She does a great job of answering questions and give you the facts about your car. More

by hhogg29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Johnson
Jul 12, 2022 -

Lute Riley Honda responded

We appreciate your positive review about your recent experience with us!

July 07, 2022

They are care about customer, good services, faster, nice, washed and cleaned my car supper good More

by Huong Le
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanh Do
Jul 07, 2022 -

Lute Riley Honda responded

Huong Le, we really appreciate your positive review! We hope to see you soon!

July 07, 2022

The dealership made me feel valued and the service is always on point when returned to me. More

by Ronnie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Zouhby
Jul 08, 2022 -

Lute Riley Honda responded

Ronnie B, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lute Riley Honda.

July 06, 2022

Ahmad was wonderful but the long wait after low balling my trade at $15k when I had a KBB value of $18.5 and a AutoNation purchase certificate for $21k made the experience disappointing. Ultimately you More

by jmontgomery7500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Zouhby
Jul 07, 2022 -

Lute Riley Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2022

Excellent professional appropriate customer service with excellent timing to get my vehicle inspected and cared for appropriately. Love the staff in all areas! More

by oarivers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Topcu, Emily Stolfa
Jul 07, 2022 -

Lute Riley Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2022

Went for a oil change ended up taking almost 3 hours. They were busy and I was told there would be a 2 1/2 wait so I expected to be there for a while. My only issue is this is the 3rd time after leaving More

by Kuykendallchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle kaneli
Jul 08, 2022 -

Lute Riley Honda responded

It is disappointing for us to hear that your experience was anything less than great. If you are willing to give us another chance, please reach out to us at (855) 984-2917 to speak to our manager directly.

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