Lute Riley Honda

We love Melissa Johnson! She's super thorough and has great attention to detail. We always feel we're in good hands bringing our cars to this dealership. She's super thorough and has great attention to detail. We always feel we're in good hands bringing our cars to this dealership. More

Shuttle service provided, received text and call notifications oil change done within reasonable time/busy Saturday morning. notifications oil change done within reasonable time/busy Saturday morning. More

I’ve had issues in the past with my car and other dealerships didn’t take the time to find the root cause of the problem. Lute Riley Honda went the extra mile and made sure to find the source of the dealerships didn’t take the time to find the root cause of the problem. Lute Riley Honda went the extra mile and made sure to find the source of the issue before sending me on my way. They were looking out for me and finding the Long term fix vs a short fix for the week and I would continue to have issues in the future. really appreciate the time they spent on my issue. More

They provided very good communications regarding job expectations and cost. I was in and out within the expected time frame on a busy Saturday. expectations and cost. I was in and out within the expected time frame on a busy Saturday. More

Omri Wilson is so awesome! ! He is extremely professional, personable, and very knowledgeable. I had issues with my radio crackling. He knew exactly what my issue was and it got ! He is extremely professional, personable, and very knowledgeable. I had issues with my radio crackling. He knew exactly what my issue was and it got fixed!! Very happy customer!!! More

It’s extremely hot in Dallas. Yet the service mechanic & team were kind, professional & upbeat! Yet the service mechanic & team were kind, professional & upbeat! More

I love this dealership! The Service team is excellent, Omry is very professiona, knowlegeble, detailed, respectful and overall a great person. After the ceck-points diagnost The Service team is excellent, Omry is very professiona, knowlegeble, detailed, respectful and overall a great person. After the ceck-points diagnostic Omri get back with and explained what work needed to be done. Then an actual work started. My car service took very little time, and I received a spotless manualkt washed car back It'a class You will not receive at other dealerships! Thank you Omri, thanks to a great team of people who took care of my car up to the last step "Payment" which was not huge at all, because of the "Speial Service Promotions " have been applied as well! Good job! More

I was very pleased with the “can do” attitude of the Service Advisor concerning fitting me in on a visit with no appointment when I initially was informed the service shop was very busy & I would likely Service Advisor concerning fitting me in on a visit with no appointment when I initially was informed the service shop was very busy & I would likely need to “drop my car off! More

I like the shop, what's the dealer have to offer and it's clean! But unfortunately, when I went to express service supposedly I was there for almost 3 hours! I guess their definition of express and my defini clean! But unfortunately, when I went to express service supposedly I was there for almost 3 hours! I guess their definition of express and my definition of express is different? and it’s too bad that they don’t do map updates or GPS update? I understand servicemen do have to sale more or offer more services for their customers to make more money! That's fine but I would think giving the best customer service will add an extra dollar or more if they give the best customer service also? The reason I said this because one of the service man I spoke with he doesn't seems to want to be bothered by my questions about the updates for my GPS in my car. So I suggest maybe the customer service could be a little bit better, kick another notch or two? because I know The best customer service is the key you can give to all customers that comes in your shop correct? So please make your customers happy and give them an A GRADE satisfaction guarantee. it’s just my Opinion, thank you! More

First class team. The whole process was outstanding. I had a great customer experience. Thanks Lute Riley. The whole process was outstanding. I had a great customer experience. Thanks Lute Riley. More