Luther Bloomington Acura Subaru

Prompt and Efficient I arrived at 8:30 a.m. and left at 9:30 a.m. My car had its oil changed, tires rotated, inspection of all elements and washed. It was helpful that wh I arrived at 8:30 a.m. and left at 9:30 a.m. My car had its oil changed, tires rotated, inspection of all elements and washed. It was helpful that when I called about the oil change, the person on the phone recommended coming in before 9:30 on Tuesday, Wednesday, or Thursday for fast service. We really appreciate having a dealership and service we can count on. More

Easy in, easy out. Rolled in for an oil change. Victoria was very good at explaining all aspects. Needed a new air filter as well. The team washed the car and I paid and Rolled in for an oil change. Victoria was very good at explaining all aspects. Needed a new air filter as well. The team washed the car and I paid and drove away. Easy. Thank you! More

Not perfect, but righted a wrong My 2015 Subaru Legacy was having issues with starting, so I brought it here to be serviced. To make a VERY long story short, they had my car for a wee My 2015 Subaru Legacy was having issues with starting, so I brought it here to be serviced. To make a VERY long story short, they had my car for a week, sent it home with me having "repaired" it, and the next day it didn't start again. I brought it back in, they had it for another week before telling me the issue was with my after-market remote start. I then brought the car to the remote start provider to troubleshoot. It turns out, the technician there found that my starter fuse was blown and fixed it for me in 30 minutes. While I don't know enough about the technical side to determine why Subaru didn't identify this, it seemed odd to me. After expressing my frustrations, they gave me a gift card for future services to improve my satisfaction and win back my trust. While the situation was frustrating, I understand mistakes can be made, and companies who do something to try to right the wrong always gain my trust for the future. More

Great Service! Having just moved back to Minneapolis after 27 years in Oregon, and a customer of a family owned dealership there for years, I wasn't expecting quite Having just moved back to Minneapolis after 27 years in Oregon, and a customer of a family owned dealership there for years, I wasn't expecting quite the same service as I was accustomed to back in Portland. Boy was I wrong. I was greeted warmly, everything was thoroughly explained, they were fast (even though I didn't have a scheduled appointment) and the pricing was fair. They have a lovely waiting area with wifi and comfy chairs so I was able to knock out some work while I was there as well. I wouldn't hesitate to recommend this dealership for service. More

Seamless I've come to rely on the seamless set up and really appreciate the loaner vehicle. I especially enjoyed Mitch Rose as my rep. He'll be my new go-to. I've come to rely on the seamless set up and really appreciate the loaner vehicle. I especially enjoyed Mitch Rose as my rep. He'll be my new go-to. More

Outstanding service!! I have always received the best service from Luther Bloomington Subaru. I have had Jake Bies as my service advisor the last few times I've needed to I have always received the best service from Luther Bloomington Subaru. I have had Jake Bies as my service advisor the last few times I've needed to get service done on my Outback and he has been terrific! I'm also very impressed how Subaru has backed their product via their own extended warranties on certain components. I also love how they have provided a free loaner for me when I'm unable to wait or a repair takes more time. More

New 2019 Forester Great and friendly service from start to finish. Ross was friendly, knowledgeable, and willing to do all the small things to make the car buying expe Great and friendly service from start to finish. Ross was friendly, knowledgeable, and willing to do all the small things to make the car buying experience A+! More

Drop off service for front brakes/battery Very fast helpful drop off staff and service associate. Get communication about when car complete. Easy online payment system and then just had to gr Very fast helpful drop off staff and service associate. Get communication about when car complete. Easy online payment system and then just had to grab keys. More

Oil change & tire rotation Excellent work, had to wait two hours for the work to complete since we dropped in at a busy time. Apprrciated the complementary car wash. We really l Excellent work, had to wait two hours for the work to complete since we dropped in at a busy time. Apprrciated the complementary car wash. We really like this dealer and service. More

Incompetence service department Appt made a week in advance of service date, after waiting 2 hour for service, Tyler N informed me. My car was ready earlier than expected. Reason, n Appt made a week in advance of service date, after waiting 2 hour for service, Tyler N informed me. My car was ready earlier than expected. Reason, no parts for the 2 safety recalls and they couldn't replace wiper blades, again no parts. Parts will be available in a couple of days. So why weren't these parts ordered in advance of the service appointment. Tyler wanted to provide a loaner and keep the car, you guessed it, no loaners were available. So I'm leaving the dealership after hours of my day are wasted, in a vehicle that has 2 safety recall, one recall that indicated the vehicle should not be operated until repairs are complete. More