Scott Nimitz was my advisor and he was patient when I changed the apt. several times. Tony who picked up my car was polite, friendly, kept me informed when he was approaching my condo, explained how car would be wiped down after work was done. Recall repairs and service--oil change, etc. actually completed much sooner than I had thought. I did notice that the final cost was higher than the previous service even after subtracting the cost of the wiper blades.