Luther Bloomington Acura Subaru

Criminally Negligent and Shamelessly Dishonest I brought my Subaru in for a routine oil change and wheel rotation, basic maintenance I've done consistently for years without issue. When I got it bac brought my Subaru in for a routine oil change and wheel rotation, basic maintenance I've done consistently for years without issue. When I got it back, THREE wheel studs on the front passenger side were snapped clean off, along with one on the driver’s side. Let that sink in: I gave them a fully functional car, and they returned it with critical safety components broken. When I confronted the manager, his response was laughably irresponsible: “normal wear and tear.” Really? Four broken studs during a simple rotation is “normal”? Not only did they refuse to take accountability, but they also tried to pin the blame on me, despite my spotless maintenance record. Then came the insult to injury: they quoted me $600 for one side and $300 for the other to fix the damage THEY caused. I got quotes from other reputable shops averaging $200 total. So not only did they break my car, they tried to scam me into paying FOUR TIMES the fair market rate. This is not just bad service; this is predatory behavior. They break parts, deny responsibility, and corner customers into paying outrageous fees or risk driving a dangerously compromised vehicle. The fact that my wheel could still technically be held by two remaining studs shows they knew exactly what they were doing: just enough damage to make it unsafe, but not enough to make it undrivable. I was forced to choose between paying $800 for their mistake or risking my life and others’ on the road. That’s not just unethical, it’s criminal. If I had the resources, I’d sue them without hesitation. Avoid this dealership like your life depends on it, because it just might. More

The service team informed me that my battery was failing their test and should be replaced right away. The battery was 6 months old and had been installed by a shop in SW Mpls. I took it back to that shop w their test and should be replaced right away. The battery was 6 months old and had been installed by a shop in SW Mpls. I took it back to that shop where it was tested again and found to be in perfect condition. I called Luther to complain and was told that their tests don't really work on non-Subaru batteries. In other words, they would have been more than happy to replace my perfect good battery for $320 simply because they don't know how to test non-Subaru batteries. This is essentially fraud and they should be called out for it. Do not trust them. Ever. I received an email from Lisa the service manager asking how my service was. I explained this situation to her. She never bothered to respond. More

They have a Express Service which I had used in the past which was good but not great due to the time. I went in for a Express oil change on the 25 and was told it could be 2 and a half hours. I left immedi which was good but not great due to the time. I went in for a Express oil change on the 25 and was told it could be 2 and a half hours. I left immediately. Exceptionally poor management for not managing wait times. I have a new dealer that provided a very good “Express” service. My new goto. More

I bought my first Subaru gently used from a non-Subaru dealership. There were a few minor things that needed to be addressed so I brought it to the Subaru dealership closest to my house. SkyLynn happened dealership. There were a few minor things that needed to be addressed so I brought it to the Subaru dealership closest to my house. SkyLynn happened to be my service advisor for that first appointment and just crushed it from the start. Since my first experience I've had it back for maintenance a few additional times. Each time I simply text SkyLynn and she has responded very quickly, even a few times where she was not working, just to tell me she was away but would follow up when back in the office. Absolutely every experience I've had with SkyLynn has been exceptional. I am in the technical service industry as well and have always felt I am an ambassador for my company and the experience a customer has with me, significantly impacts their view of our company. This is true with my experience with SkyLynn; her professionalism and empathy for her customers reflects very highly on Bloomington Subaru as a whole! You are very fortunate to have such a wonderful employee in SkyLynn! Thanks, and I'm now a Subaru lover and customer of Bloomington Subaru for life thanks to the positive experiences I continue to have with SkyLynn and your service department More

I was blown away by the service and professionalism of everyone who helped me on Friday, July 21 and Tuesday, July 25, 2023. However, I only have two names: Michael Dao & Aiden Pixley were absolutel everyone who helped me on Friday, July 21 and Tuesday, July 25, 2023. However, I only have two names: Michael Dao & Aiden Pixley were absolutely 💯% GREAT but every single person I came in contact with was also very professional and courteous. Thank you for your wonderful dealership! More