Luther Bloomington Acura Subaru - Service Center

Acura has always been my favorite for service & sales experiences. Its the people who always take time to assure you with good communications the best results. Thanks for your continued improvements and experiences. Its the people who always take time to assure you with good communications the best results. Thanks for your continued improvements and doong the job right. 👍 More

Recommend; maybe! Well first off, when I initially called for the service appointment, I talked to a man named Mike, who didn't seem to know much about simply getting an oil change! Had to check on things an for the service appointment, I talked to a man named Mike, who didn't seem to know much about simply getting an oil change! Had to check on things and about 5 minutes later came back with some irrelevant quotes concerning service I wasn't even asking about. Then when I arrived, and turned my vehicle over to Joe I asked him to remove the old struts from the back of my vehicle which were the ones replaced last June. ( I took them to show my brother, a mechanic.) and was returning them because I was told You would get rid of them. Later after I left, I discovered they were still in back and had to return to drop them off, not a convenience. And while I was waiting I was informed that the wheels were needing alignment! WHAT, I said, that was just done in June! I think it was Leo who brought this to my attention, and I said it had just been done when the $2,000.00s worth of strut replacement was done in June! Then he said it may have been a mistake and they'd run it through the machine again, after which he came back and said they were actually fine, and the machine is sometimes inaccurate. But, it made me think; were they really fine, or weren't they? And was he just saying that to give me the impression they were, even though they weren't. Calls the whole situation into question and causes me to wonder; are they just trying to create more work and costs to me, OR are they really in need of alignment because last time it wasn't really done or done right! I don't like being put in a situation where I begin to question the honesty and integrity of companies I do business with. And that IS why I've rated and responded the way I have. Have a nice day. More

The service and service advisory Anthony did an excellent job with servicing our 2016 Acura MDX. They were able to also provide additional services since the odometer was over 50,000 miles and their communic job with servicing our 2016 Acura MDX. They were able to also provide additional services since the odometer was over 50,000 miles and their communications- professionalism were appreciated by me throughout the process. More

Drop off was convenient and easy, as was picking up my car. Mike was courteous and efficient. car. Mike was courteous and efficient. More

Service was completed as asked. Aiden was a good professional and communicated required details for the service professional and communicated required details for the service More

Anthony Johnson was my service advisor for my oil change appt. He was very helpful and explained everything clearly in my multipoint inspection. Notified me that my battery was getting weak and that it coul appt. He was very helpful and explained everything clearly in my multipoint inspection. Notified me that my battery was getting weak and that it could be a issue during the winter. Would like for him to be my service advisor next time. More

My first time in for service - everything was great. Service was timely and went according to plan. Service was timely and went according to plan. More

Service was prompt, professional and done within the time frame quoted. I was treated well in all respects. frame quoted. I was treated well in all respects. More

Fast friendly service. Above and beyond what I expected. Comfortable waiting area. Appreciate express service with no appointment needed. Comfortable waiting area. Appreciate express service with no appointment needed. More

We are always so pleased with the people and the service we get. Please know that we are very appreciative. we get. Please know that we are very appreciative. More