Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

not yet
rated
3,939 Reviews
Call Service Center (612) 326-3859

3,939 Reviews of Luther Bloomington Acura Subaru - Service Center

Sort by
October 20, 2022

I recently had to take my car to get serviced and I got the best customer service from Aidan Pixley. I highly recommend working with him if you get the chance. 10 stars More

by VINCER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aidan Pixley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Vincer, we really appreciate your great feedback and thank you so much for your positive comments about Aidan! He is an asset to our team! See you next time!

October 20, 2022

Michael and Jacob have take care of me every time and made sure my vehicle is properly serviced and safe for my girls to drive. Makes me feel really good knowing they have our best intersts at heart. More

by WARRENTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Yeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

We appreciate your positive review about your recent experience with us! We're happy you found our staff to be so supportive during your experience here at Bloomington Subaru. Thanks again!

October 20, 2022

Great and friendly service, done efficiently and professionally. Despite no appointment time, service was quick. More

by CHERYL.PETERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Hi Cheryl.petersen, we are very happy to have provided you with such a positive experience and we're happy you found our staff to be so supportive during your experience here at Bloomington Acura Subaru.

October 19, 2022

Always efficient, competent staff and friendly staff. Very nice waiting area and the work was done on time. More

by MCGUIRETIMOTHY081
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Mcguiretimothy081, thanks for your great review, and for giving our dealership such a high star rating! Your wonderful feedback and rating mean a lot to us.

October 19, 2022

My battery problem was somewhat unique. Lisa Mullenberg explained things and helped me navigate what was best for my situation. She is a wonderful support person. Other staff were also out More

by RSTANBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SkyLynn Dunkley
Report | Print
Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Rstanbert, your wonderful feedback and rating mean a lot to us. We're happy we could meet your expectations and found our staff to be so supportive during your experience here at Bloomington Subaru. Thanks again and take care!!

October 18, 2022

Easy and as expected. Wish you still had transportation to the mall of america. I guiess I need more words. More

by jimhorn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember
Report | Print
Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

Jimhorn, we really appreciate your great feedback! Next time if you would like a ride to MOA, just see the service manager and she would be glad to give you a ride to go shop!! No problem!

October 17, 2022

I’ve been coming to this location since buying my current Subaru in 2014. This visit was for a key fob. The fob cost $222.15, plus service $174.89. When I asked what the “misc shop supplies” charge was, I More

by JENJANMPLS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Mullenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SkyLynn Dunkley
Report | Print
Nov 03, 2022 -

Luther Bloomington Acura Subaru responded

We are disappointed to learn of your experience here at Bloomington Subaru and we appreciate the email you sent on September 18th. However our response was very thorough and forthcoming. We will include our response email for your reference. We do apologize for the delayed refund, sometimes these can take some time with people out for health reasons. We are happy to see that your refund went through. RESPONSE EMAIL We really apologize that the service advisor who assisted you was not able to explain this better. The shop supply charge is not an erroneous charge at all and is a standard charge that 99% of all shops have, it is very common in this industry. We have many things that we use in the shop that we lump into this category for every car that comes though. For instance in your case we have to program your key to match the vehicle. This requires specialized equipment and software programs from the factory in which they charge us for monthly. Some other things would be solvents, cleaners, small quantities of fluids for top off, rags, the servicing of the parts-cleaning machine and maintaining other shop equipment, and the disposal of waste oil and other environmentally toxic materials Various Diagnostic tools. Diagnostic and programing equipment. Software programs for programming and updating Battery testers, jumper, brake lathes, various compressors, ac machine, press, vise, jacks, oil drains, caddy sect. This is all part of the shop that we bill out as a misc fee call shop supplies. Again I'm very sorry that he didn’t explain this better, I will be sure to extend some coaching so that if another customer asks he will be better prepared. As a matter of customer satisfaction I'm happy to reimburse you this fee on a one time basis. I'll have my service coordinator reach out to you to credit your visa. We appreciate you bringing this experience to our attention and giving us the opportunity to provide a detailed explanation.

October 16, 2022

Cliff was wonderful & helped me figure out an alignment for my new tires. He was professional, kind & generous. More

by morrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Morrog, thanks for your great review, and for giving our dealership such a high star rating! Glad we can maintain your loyalty and confidence with Luther Bloomington Acura. We appreciate your support and look forward to seeing you again soon

Oct 27, 2022 -

morrog responded

You’re welcome.

October 15, 2022

I have always received great service at Bloomington Acura. Great vehicle, great service. Don't forget about the coffee in the waiting room! More

by gpcathcart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Sorenson, Nhu Le, SkyLynn Dunkley
Report | Print
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Gpcathcart, we strive for a high level of customer satisfaction in all aspects of our dealership. Glad we can maintain your loyalty and confidence with Luther Bloomington Acura Subaru. We appreciate your support and look forward to seeing you again soon

October 15, 2022

Excellent service, done within the predicted amount of time. Comfortable waiting area Nothing to complain about. More

by valerie.garber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall the names.
Report | Print
Oct 19, 2022 -

Luther Bloomington Acura Subaru responded

Valerie.garber, we really appreciate your great feedback! Glad we can maintain your loyalty and confidence with Luther Bloomington Acura Subaru. We appreciate your support and look forward to seeing you again soon.

1
...
11
12
13
...
394