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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews
Call Service Center (612) 326-3859

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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September 30, 2021

Aiden Pixley is the best! He listened to my concerns and got my problem taken care of without me feeling like I was interrupting his day. More

by pmovergaard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aiden Pixley
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi pmovergaard. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear that you had a wonderful service experience courtesy of Aidan! We sincerely appreciate your business and look forward to working with you again in the future. Have a great weekend.

September 30, 2021

The overall experience was excellent. Minimum waiting, friendly and efficient service. Comfortable waiting area during service. More

by TMSHERMAN48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi TMSHERMAN48. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Tyler provided a stellar service experience that met your expectations. We appreciate your continued business and look forward to working with you again in the future. Have a wonderful weekend.

September 29, 2021

Fast efficient service, liked the new waiting area. Pricing/service was transparent and as advertised! More

by bhelder2121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi bhelder2121. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. So pleased to hear that Nhu and her team took extraordinary care of your during your service! We appreciate your business and look forward to seeing you again soon. Have a fantastic weekend.

September 29, 2021

Friendly and completed service ahead of promised time. Very comfortable waiting area. Overall a great facility and staff! More

by volleyballer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi volleyballer. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear SkyLynn and her team took such wonderful care of you while you were in for service and the lounge was enjoyable to wait in. We appreciate your support and look forward to working with you again soon. Have a wonderful weekend.

September 29, 2021

Awesome service, super friendly staff, and pet friendly. The new facility is beautiful and makes things even easier. More

by THEDJLARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi THEDJLARSON. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear you really enjoyed the new Subaru facility and received stellar service courtesy of Michael! We appreciate your continued patronage and look forward to working with you again soon. Have an excellent weekend.

September 28, 2021

Michael was great to work with. He was professional, kind, thorough a his team did a great job More

by jim.cashman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi jim.cashman2. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear you had a fantastic service experience working with Michael and his team. We appreciate your support and look forward to working with you again soon for your next servicing needs. Have a wonderful weekend.

September 28, 2021

It is convenient for me, they provide excellent service, I would highly recommend them to everyone More

by RUDYANDJEAN
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Pena
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi RUDYANDJEAN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear we are worthy of providing convenient and great service experiences for you! It was a pleasure to know Leo and Ben took part in completing your experience to your complete satisfaction. We appreciate your loyalty and look forward to working with you again in the future. Have a splendid weekend.

September 26, 2021

Anthony is great! Got me a loaner car, great communication throughout my service and price matched for an alignment service. More

by Abc12abc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi Abc12abc3. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear Anthony took fantastic care of you with every aspect of your service experience. We appreciate your business and look forward to working with you again in the future. Have a wonderful weekend.

September 26, 2021

It did bother me , that when I called to make an oil change appointment, the phone person was flippant. By that, I mean she said, well you don't need an appointment, just drive in. I said, I don't? ( More

by LINDANNJOE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
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Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi LINDANNJOE. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Sorry to hear you had a bad interaction over the phone upon inquiring oil change service. The Accelerated Service lane has been implemented to ensure flexibility in all of our clients’ schedules to come in for any qualifying express service with no appointment needed during regular business hours. 10:00AM-1:00PM tend to be peak hours where the wait may be longer, but we can let you know ahead of time what the current estimated wait time is to help you decide if you would like to come in at the particular time. We have since moved into our newly built Subaru facility as of March 2021. I do sincerely apologize the employee you spoke with did not inform you of any imperative information that would have been helpful to know before arriving. We did our very best to advertise the new Subaru facility through multiple means of communications prior to opening, and are continuously making updates to help visibility and accessibility to the new Subaru facility. I sincerely appreciate you sharing your feedback and we will take this into consideration to coach all of our employees about providing concise information. Take care and be well.

September 26, 2021

The personnel were courteous and got right to the point. They asked what I was there for and took care of me promptly. Great at explaining the new building and lounge area. More

by btweto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Luther Bloomington Acura Subaru responded

Hi btweto. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Excellent to hear that Leo took such fantastic care of you while you were in and that you enjoyed your time in the new Subaru facility! We appreciate your continued business and look forward to working with you again soon. Have a great weekend.

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