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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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September 01, 2021

I don't remember the names of any of the people who worked with me. And now I'm just adding words to get to More

by JOHNMETCALFE17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi JOHNMETCALFE17. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. We appreciate you taking the time to rate your recent service experience and hope to working with you again soon. Have a wonderful day.

August 31, 2021

Appreciated Aaron's help and clear explanations of the issues with my car (though I wished a loaner would have been available). Thank you for completing the work so quickly! More

by KATVANN222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Keehn
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi KATVANN222. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Aaron provided you with a stellar service experience! We appreciate your continued business and look forward to working with you again in the future. Have a great day.

August 30, 2021

Was told part needed for repair would be set aside,but wasn't their when car was brought in for repair.....dissapointed cause I was told part needed would be held in parts for my car. The xtra time needed More

by Delta1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi Delta1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very sorry to hear that your recent service experience was poor. If the issue is not resolved, please reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss.

August 29, 2021

They were prompt and helpful. Also the service representative (Mike) was extremely courteous. The time that the work took was short. It was a good experience overall. More

by BCSNOW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi BCSNOW1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear that Michael took fantastic care of you throughout your service! We appreciate your patronage and look forward to working with you again in the future for your next servicing needs. Have an excellent day.

August 28, 2021

Anthony is great person to work with. Next time when ever I visit to Bloomington Acura I will see Anthony for his advice what need to taken care on my MDX More

by CPAGRAWAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi CPAGRAWAL. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear that you have such a great working relationship with Anthony! We appreciate your business and look forward to working with you again soon. Have an excellent day.

August 28, 2021

Jacob gave outstanding service. Friendly and professional. Communicated what was being done and the costs. More

by LFO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Yeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi LFO. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Jacob provided you with a professional service experience. We appreciate your patronage and look forward to working with you again soon. Have a wonderful day.

August 28, 2021

Excellent efficient service. Friendly staff. Clean facility. Price point was appropriate. I have used the service department in the past and will continue to use them in the future More

by Dahpop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi Dahpop. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled that Michael took excellent care of your during your recent service! We appreciate your continued business and look forward to seeing you again soon. Have a fantastic day.

August 28, 2021

Great service. Listened to my questions and answered them fully and concisely. He also met my expectations regarding the amount of time to repair the vehicle. More

by sergius.phillips
Customer Service
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi sergius.phillips. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear your visit with Scott went to your complete satisfaction to suit your needs. We appreciate your continued business and look forward to working with you again in the future. Have a wonderful day.

August 28, 2021

I was told that it would be about an hour before my vehicle was done. 2 1/2 hours later it was finally completed and there was no explanation why it took so long. More

by sjacobson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marisa Karoff
Sep 02, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning sjacobson. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for bringing this to my attention. Very sorry to hear your recent experience did not meet your expectations, this is not the quality of service we want to provide to our guests. If you could contact me directly at: lisa.mullenberg@lutherauto.com with your full name, year make and model of the vehicle, phone number on file, and the repair order number, I would be more than happy to look into this for you.

August 28, 2021

It was all satisfactory, no issues. All went smoothly. Very friendly and all The checks on my car were explained to me. I have no further comments. More

by JTAY79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Luther Bloomington Acura Subaru responded

Hi JTAY79. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Great to hear your service experience with Michael went well. We appreciate your business and look forward to working with you again soon. Have a wonderful day.

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