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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews
Call Service Center (612) 326-3859

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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August 19, 2021

Very helpful. He went above and beyond to be of service. Anthony was great and very accommodating. He researched my question and gave me a very complete answer. More

by jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi jim. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Excellent to hear that Anthony took fantastic care of you during your service experience. We appreciate your patronage and look forward to working with you again in the future. Have a great day.

August 19, 2021

Brought my car into the accelerated service aisle. Anthony was great, friendly, thorough and professional. My experience was positive. Was finished in the time they said. More

by SCP
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi SCP. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Anthony provided you with a 5-star service experience within the estimated time provided. We appreciate your support and look forward to working with you again in the future. Have a great day.

August 18, 2021

My service guy Anthony Johnson was amazing I am very happy with my car and the dealership and the people that work there are great!!! More

by BRAN51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi BRAN51. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear Anthony took fantastic care of you while you were in for service. We appreciate your continued business and look forward to working with you again soon. Have a great day.

August 18, 2021

Treatment was good. People were very friendly. Would recommend that the service personnel review each charge on the invoice. Just expect prices are higher with a dealership for service. More

by SMALLTREE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi SMALLTREE2. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear your overall service experience went well. However, I am very sorry to hear if there was any sort of discrepancy on your recent service’s invoice. If this has not been resolved and you would like to further discuss, please feel free to e-mail me directly at: lisa.mullenberg@lutherauto.com.

Aug 24, 2021 -

SMALLTREE2 responded

No discrepancy, just wish service rep would have gone through the invoice. This was done previous times. Just to make sure I understood the service rendered.

August 18, 2021

Wonderful experience! Had an oil change and tires rotated. Michael on the service department is over-the-top fabulous! Happy, friendly, and great service! Wonderful to see my salesman Ross! More

by Patricia Mae Stroshane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi Patricia Mae Stroshane. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Delighted to hear Michael delivered a top-tier service experience for you and there was an opportunity to see Ross! We appreciate your patronage and look forward to working with you again soon. Have an excellent day.

August 17, 2021

Friendly and prompt service-always to good to deal with. The service advisor Randy is very good to deal with very knowledgeable, professional and friendly. More

by KACOMASON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2021 -

Luther Bloomington Acura Subaru responded

Hi KACOMASON. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear Randy took wonderful care of you and your vehicle! We appreciate your support and look forward to working with you again soon for your next servicing needs. Have an excellent day.

August 16, 2021

Friendly and courteous. Professional all the way. Updates on vehicle as work progressed. Blah, blah, blah, blah , filler to get to 25 words. Change this please. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reinan, SkyLynn Dunkley
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Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi John. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear you had a great experience with our Service Department with work completed to your satisfaction. The DealerRater platform has set this 25 word limit to ensure all reviews are customer verified from their personal experience and to prevent fraudulent reviews. Luther Bloomington Acura Subaru has no control over this, but we do appreciate your effort to meet the word limit. Have a fantastic day!

August 16, 2021

Convenient location. Very friendly and professional personnel. Quick service. Victor is very personable and well-spoken, and it's a plus that he speaks Spanish. He made my visit a lot easier. Thank you More

by ximena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
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Aug 17, 2021 -

Luther Bloomington Acura Subaru responded

Hi ximena. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Victor provided you with a stellar service experience! We appreciate your business and look forward to working with you again soon. Have a great day.

August 16, 2021

Anthony was great to work with. He provided great communication during the day so I could keep track of how things were going. A loaner car was provided once it became clear they’d need to keep my ca More

by lschoen99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2021 -

Luther Bloomington Acura Subaru responded

Hi lschoen99. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Anthony ensured your service experience went fantastic and was able to provide you with alternative transportation while we kept your vehicle for an additional period of time. We appreciate your patronage and look forward to working with you again in the future. Have a fantastic day.

August 16, 2021

Very easy. First visit to this new location. Physical location very clean and easy to use. Personnel very helpful and friendly. Love the view from the second floor waiting area More

by cmcaloo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi cmcaloo. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear your first visit went very well with Michael and the new Subaru facility had an enjoyable atmosphere. We appreciate your patronage and look forward to working with you again in the future. Have a fantastic day.

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