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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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August 12, 2021

Michael was professional and kept me informed regarding my car. The work on the car was completed in less time then was anticipated. More

by mike.frober
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi mike.frober. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Michael took great care of you to ensure your service experience went to your complete satisfaction. We appreciate your business and look forward to working with you again in the future. Have a fantastic day.

August 11, 2021

The service was efficient and convenient . Staff was nice and experienced . The waiting area is clean and comfortable for the customer. I did have excellent experience yesterday. Very nice job. More

by YYING01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Yeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi YYING01. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Jacob took wonderful care of you while you were in. We appreciate your patronage and look forward to working with you again soon. Have a great day.

August 11, 2021

My last visit was great in every way; prior visits not so much. More

by rfs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi rfs. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear Tyler was able to provide an all-around positive experience while you were in. Sorry to hear your previous visits were unsatisfactory. We hope to turn over a new leaf and ensure every visit in the future goes wonderful. Have a fantastic day.

August 11, 2021

Customer Service from Michael Dao was impeccable as always. I would recommend this dealership to anyone. I bought my vehicle here and now have it serviced here and I have been satisfied all the way t More

by WISCONSINFAYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi WISCONSINFAYE. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that Michael took wonderful care of you during your service. We appreciate the wholesome support and look forward to working with you again soon. Have an excellent day.

August 11, 2021

Michael Dao my service representative. Michael is fantastic! He was very thoughtful,helpful, and thorough. This was my first time in the new Luther Subaru building. It is great, really like it! I use More

by TPSHEPPL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi TPSHEPPL. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear that Michael took great care of you during your service and you enjoyed the new Subaru facility. We appreciate your business and look forward to working with you again soon. Have a great day.

August 10, 2021

Anthony was very helpful and kept me informed as repairs were made. Both he and the mechanic let me know the car was still in very good shape and would definitely keep going for at least five years. Runs li More

by CJANSEN1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson five stars
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi CJANSEN1219. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear that Anthony took fantastic care of you during your recent visit. We appreciate your loyalty and look forward to providing you with many more years of excellent service. Have a great day.

August 09, 2021

Recall work done in a timely manner. Nice new facility. Friendly, informative and prompt. There is nothing more that can be said about experience at this time. More

by DMETZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi DMETZ0. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that SkyLynn took great care to ensure your service experience met your expectations. We appreciate your business and look forward to working with you again in the future. Take care and be well.

August 08, 2021

Alex gave a detailed explanation about necessary and recommended repairs. Everyone was polite and friendly. We're waiting for parts, and I expect the mechanical repairs to be excellent as well. More

by PATRICIAU
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi PATRICIAU. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Alex provided you with a professional service experience that met your expectations. We appreciate your business and look forward to working with you again soon. Have a great day.

August 08, 2021

Needless to say, you guys did a good job! Also, I'd like to thanks the Loaner Car department as well, thanks them to make my experience even better! More

by xuxinyi1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
Aug 16, 2021 -

Luther Bloomington Acura Subaru responded

Hi xuxinyi1000. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear that Andrew and our Transportation Specialist team ensured your service experience went smoothly. We appreciate your business and look forward to working with you again soon. Have an excellent day.

August 08, 2021

Tyler said that work couldn’t be completed until until new ball joints were installed. He also said the alignment was off. I was just at Subaru last week for an oil change and there was nothing wrong with More

by JANET.RUSH
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Newstrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Luther Bloomington Acura Subaru responded

Hi JANET.RUSH. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I’m very sorry to hear there were inconsistencies and dissatisfaction with your service experience. If these concerns are still unresolved and you would like the opportunity to further discuss, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com.

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