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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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July 30, 2021

Really like the ability to drive in for oil change. My regular Honda dealer was 10 Days out for this. Great waiting room. W I’ll be back More

by FJWORRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure but great job
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi FJWORRELL. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear our Accelerated Service lane was very helpful for your maintenance needs! We appreciate your patronage and look forward to working with you again soon. Have a great day.

July 30, 2021

The person who helped me was very nice and helpful. My car was done just when she estimated it would be. The waiting room was nice and not very crowded. More

by AV4OAKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi AV4OAKS. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Marisa took great care to ensure we met your time expectations with the service and the lobby was enjoyable for you. We appreciate your patronage and look forward to seeing you again soon for your next servicing needs. Have a great day.

July 30, 2021

Great new dealership, very comfortable waiting area. Service was very nice. I was well taken care of and will be back for more service. Thanks. More

by hbhharden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi hbhharden. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear every aspect of your service experience went to your expectations! We appreciate your business and look forward to working with you again soon. Have a wonderful day.

July 29, 2021

Service department is great. They saved me a bundle of money by finding that my extended warranty was still valid. I hadn't even asked if anything was covered under warranty. More

by pat.k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi pat.k. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Marisa took great care to find this important information for you! We appreciate your business and look forward to working with you again soon. Have a wonderful day.

July 29, 2021

I had an issue with my car and I brought it in without an appointment, but they got me a loaner car and were able to fix my car within a couple days. Everybody was so kind to me, and it went very smoothly. More

by Suetranby
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Suetranby. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear that we were able to accommodate you short notice and provide alternative transportation for you, along with excellent communication from the staff. We appreciate your business and look forward to working with you again soon. Have a fantastic day.

July 29, 2021

I’m going out on a limb to declare myself the unofficial president of the Luther Bloomington Subaru fan club. Since buying my first Subaru Outback from Luther via sales person Edward Kapustin in 2010 and tw More

by Peter Berman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Peter Berman. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear Nhu took very great care to provide you with a thorough and professional service experience. We are so honored to have you as our unofficial president of the Luther Bloomington Subaru fan club! Our hearts are warmed by your tremendous support over the years and we strive to ensure that we continue providing the same level of excellent service experiences for many years to come. Have a fantastic day.

Aug 03, 2021 -

Peter Berman responded

I’m a big believer in giving credit and support to people and businesses who go the extra mile to make life just a bit better…you all do that!

July 29, 2021

Everyone was friendly and helpful. Not too horrible a wait. First time in new facility. Few things I would have done differently, wider garage entrances and no stairs to lobby! It’s a long flight, should More

by tmelbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores, SkyLynn Dunkley
July 29, 2021

The new store is stunning and customer friendly. The service staff is so courteous and interested in customer views and satisfaction. All aspects are impressive. More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Sam. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear your service experience in our new Subaru facility went to your complete satisfaction and expectations! We appreciate your loyalty and look forward to working with you again soon for your next servicing needs. Have a great day.

July 28, 2021

Friendly service. Everyone is very personable. Accurate on timing estimates related to completion of work. Good flexibility in scheduling and providing a loaner. Bonus that the loaner was a step up in trim More

by ALEXJHIBMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loaner vehicle guy. I think Erik was his name. May be wrong though
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi ALEXJHIBMA. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Tyler and Erick’s valiant efforts to ensure your service experience was an excellent one went unnoticed! We appreciate your business and look forward to working with you again soon for your next servicing needs. Have a great day.

July 28, 2021

The Bloomington Acura service department is fantastic. I will be shopping for a new car with in the next year. My new car will be an Acura because of the great service dept at Bloomington Acura. More

by peggysl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy
Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi peggysl. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I am so proud to hear that you have had nothing short of wonderful service experiences here with us at Luther Bloomington Acura. We really appreciate your support and look forward to servicing your future Acura! Have a wonderful day.

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