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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews
Call Service Center (612) 326-3859

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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July 22, 2021

I had a great experience at the Subaru dealership when getting my Subaru serviced for a recall. The service was completed in very short time and the staff was friendly. More

by SHANNON.WESTLAKE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victor Flores
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Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi SHANNON.WESTLAKE. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear the Victor delivered a stellar service experience while you were in! We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

July 21, 2021

Marissa, my C.S.R. Was helpful, friendly, and got me in and out in the time that she quoted. It was a good experience. More

by TURNER_30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
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Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi TURNER_30. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear Marisa took great care to ensure she met your expectations for your service experience! We appreciate your patronage and look forward to working with you again soon. Have a wonderful day.

July 21, 2021

Beautiful facility, clean, spacious, with updated waiting area including large outdoor patio. Efficient, easy process to get in and out. Waiting time was within estimated. Courteous and professional associat More

by Jolene Brown
Customer Service
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
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Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Jolene Brown. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that your recent visit to our new facility went exceptionally well! We appreciate your business and look forward to working with you again soon. Have an excellent day.

July 21, 2021

Great friendly service delivered back earlier than expected. Came in for a tire repair because I saw a nail in the side wall they found nails in the other 3 tires and repaired those. More

by jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi jeff. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear that Leo and his team took great care to ensure your vehicle had a thorough visual inspection and applicable repairs with your complete safety in mind. We appreciate your patronage and look forward to working with you again soon. Have a great day.

July 21, 2021

New facility, space tight at drive in, directions confusing drive and and then out. Service took hour and half for oil change, seems like this service took too long More

by Gregmanningster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi Gregmanningster. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Sorry to hear you recent visit took longer than expected, our advisors do their best to provide the most accurate estimate at the time of check-in, and update you if there will be any delays during the service. I apologize if this was not done for you. Our estimated time to completion of services vary day to day by the time you arrive. Earlier mornings and later afternoons are good times to come in to yield a better wait time. You may always give our Service Department a call directly: 952-885-4160. We appreciate your feedback and will take it into consideration to better improve our current processes. Have a wonderful day.

July 20, 2021

Best service I have had with any dealer. The reason I will continue buying Subarus. Victor and all the staff are great to work with. More

by BARBHUWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
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Aug 03, 2021 -

Luther Bloomington Acura Subaru responded

Hi BARBHUWE. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear that Victor and the team provided you with a truly memorable and stellar service experience! We appreciate your loyalty and look forward to working with you again in the future for your next servicing needs. Have a fantastic day.

July 20, 2021

Easy convenient scheduling. Work done within time promised. Very polite staff. Love the new waiting area and refreshments. Love Subaru service which is overall excellent. More

by MLEEROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Rose
Other Employees : Mitchell Rose
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Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi MLEEROSE. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear that Mitch took great care of you during your recent service experience and you thoroughly enjoyed the new Subaru facility. We appreciate your business and look forward to working with you again in the future. Have a wonderful day.

July 20, 2021

They were very communicative, helpful, and accommodating of my needs during COVID. It was a low-stress car repair experience. I’ll be back again. More

by jennyspen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
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Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi jennyspen. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Andrew made a great effort to accommodate your specific needs. We appreciate your loyalty and look forward to providing you the same level of excellence next time. Have an excellent day.

July 19, 2021

Great communication and vehicle was completed in a timely matter. We've used this dealership frequently and the service is always consistent. The staff is knowledgeable and treats all our staff equally. Than More

by reconserviceteam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi reconserviceteam. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that Alex took great care to provide you with a wholesome service experience! We appreciate your loyalty and look forward to bringing you the same level of service next time around. Have a great day.

July 18, 2021

The service team was super friendly and did the routine maintenance right on time. Very nice experience with the Luther Acura service team. Thank you. More

by wdewing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Aug 02, 2021 -

Luther Bloomington Acura Subaru responded

Hi wdewing. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad that Anthony took great care of you throughout your stay! We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

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