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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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May 13, 2021

They really make you feel special when you arrive with your “baby”. They did the recall replacement in the given time plus they did a surprise multi-point inspection! I always feel my car is in good ha More

by marshaakimble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz/Advisor
May 13, 2021 -

marshaakimble responded

Super customer service!

May 12, 2021

My hitch was installed as expected which was great. My only disappointment was that the mat in the back wasn't put back in place and the seats were not returned to their upright position. The vehicle shou More

by CONNIE.FRYMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
May 20, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning CONNIE.FRYMAN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit. Happy to hear the trailer hitch installation went great. However, I am very sorry to hear your mats were not properly affixed to its original state, along with the seats. I will practice my due diligence and be sure to provide coaching for the technician who worked on your vehicle. We appreciate your feedback and look forward to providing a better experience next time around. Have a great day.

May 12, 2021

Mitch did a great job. The car was ready at exactly the time he promised. The new showroom is beautiful but that parking lot is still a nightmare. Y’all need to repave and have the traffic for the Subaru c More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mitch Rose
May 20, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning None. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for taking the time to provide a review about your recent visit working with Mitch. Happy to hear he provided you with nothing short of a stellar experience. As for the parking lot, although the new Subaru building’s construction is complete, the lot is very much still under construction and a work in progress. We appreciate your feedback and anticipate for the lot to be in better condition upon completion. Have a nice day.

May 11, 2021

As always, great service, prompt responses, honest news regarding my vehicle. Been servicing my Acura here as long as I have owned it. No reason to go anywhere else. More

by CSTERLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sorenson
May 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi CSTERLING. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit. Happy to hear everything about your experience was stellar! We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

May 11, 2021

Thanks for ensuring that my car and I were well taken care of and treated respectfully. Everything went well and as expected. Anthony was very friendly and helpful. More

by annibilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
May 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi annibilly. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear that Anthony provided you with an excellent service experience. We appreciate your patronage and look forward to working with you again soon. Have a great day.

May 10, 2021

The dealer ship is well organized, and clean. The staff is helpful and communicate patiently with customers. We liked sitting at the terrace as we waited for our car to be serviced. More

by kemalepinar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi kemalepinar. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit with Victor at our new Subaru facility. Very pleased to hear that you had a great experience and enjoyed the weather on the patio. We appreciate your business and look forward for your next visit. Have a fantastic day.

May 10, 2021

Part of my driver mirror was missing and you got it fixed in 15 min, got a wash and I was on my way. Thank you More

by TTHOMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi TTHOMA. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear the service team took care of this to your complete satisfaction. We appreciate your patronage and look forward to working with you again soon. Have a great day.

May 10, 2021

Service-wise everything was fast and upfront. They even were able to replace my rear-wiper screw cover onsite which was nice. Quiet and relaxing now that Subaru is in separate building. More

by CARRIE.WALDROP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Larsen
May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi CARRIE.WALDROP. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit with Randy Larsen. Happy to hear everything went well and you enjoyed the now roomy lounge. We appreciate your business and look forward to working with you again in the future. Have a wonderful day.

May 09, 2021

Fine service thank you. All I have to say for now. and and and and and and and and and and and and and and please stop this nonsense - I will be very skeptical about ever answering one of these requests a More

by caroldrinkard
Recommend Dealer
Yes
Employees Worked With
May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi caroldrinkard. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent service experience with Tyler. Great to hear everything went well. The platform, DealerRater, implemented this minimum word count as a way to prevent fraudulent to ensure reviews are left by actual clients. We appreciate your feedback and look forward to working with you again in the future. Have a great day.

May 08, 2021

clean, very efficient, the personnel are great , it is always easy to get an appoint. Alex is my service tech , he has always been very helpfully. I like the free loaner car it helps with my busy schedule More

by DCONOR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex service technician
May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi DCONOR1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for filling out a review about your recent experience with Alex. Happy to hear everything went well. The platform, DealerRater, implemented this minimum word count as a way to prevent fraudulent to ensure reviews are left by actual clients. We appreciate your feedback and look forward to working with you again in the future. Have a nice day.

May 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi DCONOR1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for filling out a review about your recent experience with Alex. Happy to hear everything went well. The platform, DealerRater, implemented this minimum word count as a way to prevent fraudulent to ensure reviews are left by actual clients. We appreciate your feedback and look forward to working with you again in the future. Have a nice day.

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