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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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April 23, 2021

The service dept was very friendly and got the work done on time. While the car was being worked on we were able to test drive an ILX. Sales dept friendly and low pressure More

by kirschme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy
Apr 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi kirschme. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit into the Service department and Sales. Very happy to hear you had a great experience! We appreciate your business and look forward to working with you again soon. Have a wonderful day.

April 23, 2021

Service was completed quickly. New building was pleasant to spend time in. Leo was welcoming and kept me apprised of the progress on my car. More

by lee36
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi lee36. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for leaving a review about your service experience with Leo. Fantastic to hear your visit went well every step of the way. We appreciate your support and look forward to working with you again soon. Have a great day.

April 22, 2021

I held off providing feedback due to possible oil leak after oil and filter change. It appears that oil spilled on the engine block during oil change. Burning smell upon arriving home and small oil spot More

by Wmmcnally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service contact person not listed.
Jun 22, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning Wmmcnally. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for providing feedback in regard to your recent visit. I sincerely apologize that this happened—if this has not been resolved by now—feel free to reach out to me directly via e-mail: lisa.mullenberg@lutherauto.com to further discuss. Please let me know your full name, phone number of the account, year make and model, and repair order, if possible so I can further assess this on my end.

April 22, 2021

I purchased my 2013 Legacy from Luther Bloomington Acura Subaru and have always appreciated the service at your location. In particular the fact that you have a complete and accurate history of my vehicle. More

by tuliptlp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Aaron Keehn
Apr 26, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon tuliptlp. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your visit. Pleased to hear you had a great experience. We appreciate your patronage and look forward to working with you again soon. Have a wonderful day.

April 21, 2021

service work was completed competently and service contact person was good at his job. My complaint is the pricing/cost of any of your service. I had to pay $544.00 and do not believe this was fair More

by JSCHWARZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Jun 22, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning JSCHWARZ1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit in for your 30,000 mile service. We price our services accordingly to reflect the quality and integrity of the work completed by our certified Subaru technicians. For future reference, we do have a Sunbit payment plan available and is quite a popular option for our clients taking consideration of their individual financial situations. I do apologize if this was not offered to you at the time of your visit. We appreciate your feedback and hope to work with you again in the future. Take care and be well.

April 21, 2021

First time at the new facilities. Everything was pleasant and easily obtained for our services that we had done. We were able to clear the recalls and get our maintenance done without any issues More

by dizzylee2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nhu Le
Apr 26, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon dizzylee2. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit. Very happy to hear you thoroughly enjoyed your experience and we were able to meet your expectations. We appreciate your support and look forward to working with you again soon. Have a great day.

April 20, 2021

Mike Dao was a pleasure to work with! He was clear in explaining the need for the recommended repairs to my car, and I will be scheduling that work with him next week. I've been a customer at this deale More

by emoir1
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon emoir1. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your visit with Mike and our various staff members. Happy to hear that everything went to your expectations with complete satisfaction. We appreciate your long-term patronage and are happy you were able to join us in the new Subaru facility so we can provide many more years of excellent service. Have a wonderful day.

April 20, 2021

The dealership is new, beautiful and full of helpful staff! I have been going to Subaru for over 5 years and always have a positive experience! Highly recommended!! More

by pinklotus11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SkyLynn Dunkley
Apr 20, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon pinklotus11. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura. Thank you for your review about your recent visit. Very happy to hear that you are pleased with the new Subaru facility and amenities! Glad your overall service experiences with us, including this one, met your expectations. We appreciate your support and look forward to working with you again soon. Have a great day.

April 20, 2021

Very great service from Mitch Rose. Got a loaner vehicle right away. Convienent, fast check out and pay. Very friendly staff, great waiting area. Would recommend! More

by DAVEYLAURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mitch Rose
Apr 20, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon DAVEYLAURA. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Wonderful to hear Mitch provided you with nothing short of an extraordinary experience! Glad your overall visit went to your expectations. We appreciate your patronage and look forward to working with you again soon for your next servicing needs. Have a fantastic day.

April 19, 2021

I very much appreciated the professionalism and flexibility of Tyler Newstrom in working with me on the challenging decision of repairing or trading in our vehicle. More

by Nicholasfmartin
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric (assigned loaner vehicle) was really excellent.
Apr 20, 2021 -

Luther Bloomington Acura Subaru responded

Hi Nicholasfmartin. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your experience with both Tyler and Erick. Very pleased to hear they were able to provide a comforting and excellent experience while you were in. We appreciate your loyalty and look forward to working with you again soon. Have a great day.

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