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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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April 01, 2021

Great professional Service. Was able to have some major work done to my vehicle in an amazingly short period of time. I will continue to go here in the future. Love the new building. More

by Matthew N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi Matthew N. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Happy to hear we could accommodate you to your complete satisfaction. Glad you are enjoying the new facility and amenities! We appreciate your business and look forward to seeing you again soon. Have a great day.

April 01, 2021

Luther Bloomington Acura Subaru were friendly, fast, and did a good job. They explained in detail what they did. They also had nice accommodations upstairs. More

by mdubin72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi mdubin72. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Pleased to hear that your service went to your expectations. We appreciate your support and look forward to working with you again soon. Have a great day.

April 01, 2021

Good: The service advisor was pleasant and helpful. The work was completed faster than expected. Less Good: The maintenance reminder wasn't reset and the free car wash left some surfaces on the outside sti More

by patrick_sul
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi patrick_sul. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Sorry to hear that your maintenance minder was not reset. I will be sure to speak to the team you were working with about our policies and procedures so this does not become a normal occurrence. Our Acura car wash is a touchless-style car wash, so it will not be as thorough as a brush style car wash. In the future, you may request we wash your vehicle at our Subaru building’s brush style car wash. We appreciate your feedback and look forward to working with you again soon. Have a nice day.

April 01, 2021

I've always received great service here! Very professional and was treated with respect. It was a pleasure working with Aaron. He was very upbeat. Eric arranged a loaner car for me and it was gre More

by SWB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron and Eric, Aaron Keehn
Apr 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi SWB. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Happy to hear your received the best care possible courtesy of Aaron and Erick’s efforts. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful weekend.

April 01, 2021

Sorry but they couldn’t fix my warranty problem. Maybe next time? The technology in the cars need to be Americanized and updated to US standards. More

by sewrld2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
April 01, 2021

It is always neat, clean, friendly and efficiently run. Leo takes down all my concerns upon arrival and keeps me updated throughout my time there. More

by JREINHARDT74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Alas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi JREINHARDT74. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Delighted to hear that Leo was able to provide you with nothing short of an exemplary experience for your recent visit. We appreciate your business and look forward to seeing you again soon. Have a wonderful day.

April 01, 2021

I love this dealership. The service department is friendly, helpful, punctual and clean. I am always kept informed of the status. I appreciate the team members. More

by baxterjane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Stettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi baxterjane. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your feedback about your visit. Very happy to hear your service went well to your complete satisfaction. We highly appreciate your business and look forward to working with you again soon. Have a wonderful day.

March 31, 2021

Nhu Le and team were absolutely wonderful! I'd been putting off service on my Crosstrek because of the pandemic, but they made this experience very smooth and stress-free. More

by INFO84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Apr 09, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon INFO84. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for letting me know that Nhu and her team provided a fantastic experience for you. We appreciate your support and look forward to working with you again soon. Have a great weekend.

March 31, 2021

I brought my Subaru Outback in for an oil change and tire rotation. The wait for the express service was 90 minutes. The wait was longer than I expected however My service technician, Michael Dao was fantas More

by Rose W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon Rose W. This Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review and feedback in regard to your recent visit with Michael Dao. Sorry to hear the wait was a bit longer than expected. We occasionally experience peak hours, which in turn can subsequently affects the wait time. I’m glad to hear that Michael was able to provide a well-informed and professional service experience for you. We appreciate your business and look forward to working with you again in the future. Have a nice weekend.

March 30, 2021

Always have a good experience whenever I bring my Acura into Luther Bloomington for service. The service department staff are always quick to great you and get all information entered into you autos recor More

by daingersoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Apr 09, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon daingersoll. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your experience with SkyLynn! Pleased to hear everything went to your expectations. We appreciate your business and look forward to working with you again in the future. Have a great weekend.

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