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Luther Bloomington Acura Subaru - Service Center
Minneapolis, MN
3,940 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,940 Reviews of Luther Bloomington Acura Subaru - Service Center
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March 29, 2021
I brought my Subaru Forester in for an oil change. I was using the Express Service option rather than making an appointment. I arrived late morning and the wait time for service at that point was about 1 ho using the Express Service option rather than making an appointment. I arrived late morning and the wait time for service at that point was about 1 hour to 1 hour 15 minutes. I would like to make a suggestion that you consider adding a feature to your website that shows the current wait time for service if a customer wants to use the Express Service option. I know some local medical urgent cares have this type of feature. It would be helpful to know before going to the dealership for service how long the wait might be. The only issue I encountered was at the end of my appointment when it was time to do the paperwork for payment. This really affected the person who was trying to pay her bill ahead of me. That customer and I were both waiting to check out. Michael Dau had paperwork for both of us in his hands. The other customer was first in line so Michael put what he thought were her charges on her credit card. When Michael handed her back her card and what he thought was her invoice, she took another look at the invoice after the charges were put on her credit card, she said the name of the invoice on the bill was not hers and that she was not there for just an oil change. It turns out my charges for my oil change were charged to her credit card. Fortunately, when the card and invoice were returned to her after it was run through the credit card machine she caught the mistake. The service agent, Michael, credited her card for what were my charges and billed her correctly after that. He apologized many times to both of us. I think/hope this was just a simple mistake one-time mistake, but it might be an opportunity to talk to all of your service agents to always double check by confirming who they are speaking with and that the name they are given matches the name on the invoice/service request they have in their hands. More
by Lulu50
Verified CustomerEmployees Worked With
March 27, 2021
From start to finish outstanding service. Subaru Forester Sport drives like a dream. Updates on phone text message was seemless. New facilities are amazing. Thank You Sport drives like a dream. Updates on phone text message was seemless. New facilities are amazing. Thank You More
by MYERS353
Employees Worked With
Andrew Larson
March 26, 2021
Great service person, very informative about all service needed and service done in a timely manner... short wait!! Good service. Very satisfied with my visit. needed and service done in a timely manner... short wait!! Good service. Very satisfied with my visit. More
by bdseng206
Employees Worked With
March 25, 2021
Great service .Staff is very professional explained what should be serviced. I was provided a loaner vehicle while my vehicle was servied. I am very happy with the continued service. Highly recommend it.. should be serviced. I was provided a loaner vehicle while my vehicle was servied. I am very happy with the continued service. Highly recommend it.. More
by BUKERAFL
March 25, 2021
Fast service pleasant staff great new space. Job well don! My car was ready as expected. Service agent explained all the procedures completed and why they were needed. don! My car was ready as expected. Service agent explained all the procedures completed and why they were needed. More
by DWHEELER4513
Employees Worked With
March 25, 2021
Amazing service! Mitch is a major asset on your team. Your communication is excellent and timely! So happy with the continued service and professionalism. Love my car! Your communication is excellent and timely! So happy with the continued service and professionalism. Love my car! More
by Karina
March 25, 2021
Michael Dao was very helpful and explained everything to me in a simple understandable way. He also got me out in a timely manner so I arived at work on time., me in a simple understandable way. He also got me out in a timely manner so I arived at work on time., More
by JACO0645
Employees Worked With
March 25, 2021
Outstanding service. Timely repair. Service rep remembered me by name when I came in. Fair and honest, took care of immediate concerns and pointed out items to watch for. remembered me by name when I came in. Fair and honest, took care of immediate concerns and pointed out items to watch for. More
by dmp919
Employees Worked With
March 24, 2021
Great service by Ngu! Kind and knowledgeable , paid attention to every word I said regarding my issue. I keep saying it, that after 14 years as a customer I am very happy with you!!! attention to every word I said regarding my issue. I keep saying it, that after 14 years as a customer I am very happy with you!!! More
by OMEGA2000
Employees Worked With
Other Employees :
Joe Sorenson, Nhu Le, Victor Flores, Britta Giller
