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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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March 19, 2021

Service department listened to my concerns, fixed a recall on my vehicle, fixed an issue covered under warranty, did maintenance (30k mile maintenance) and didn’t charge me for the extras that weren’t More

by SELARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Mar 19, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon SELARSON. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review! Pleased to hear you had a stellar service experience from start to finish with no pressure. We appreciate your patronage and look forward to working with you again soon for your next servicing needs. Have a wonderful weekend.

March 19, 2021

Efficient and pleasant experience. Brought two cars in and only took one hour each. Like new building and amenities. Would consider buying another Subaru and like service experience here More

by ROBERTBIRCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Luther Bloomington Acura Subaru responded

Hi ROBERTBIRCH. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review. Fantastic to hear the service on both vehicles were completed fairly quickly. Happy to hear the new amenities and facility suit your needs. We appreciate your loyalty and hope to work with you again soon. Have a great weekend.

March 17, 2021

Victor did a great job coordinating my recent service appointment. He met his time commitment, was very responsive and completed all the services as planned. More

by Mark Melody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Mar 19, 2021 -

Luther Bloomington Acura Subaru responded

Hello Mark Melody. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review about your experience with Victor Flores. Pleased to hear he did everything possible to meet your expectations. We appreciate your business and look forward to working with you again soon. Have a wonderful weekend.

March 17, 2021

Bloomington Subaru Service is great. Service Rep Victor helped coordinate my dead battery vehicle to the dealership. Victor was helpful and explained everything involved, and got me back on the road in a More

by OutdoorLifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Mar 19, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon OutdoorLifer. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Victor was able to precisely deliver a timely and supportive service experience for you. We appreciate your loyalty and look forward to seeing you again soon. Have a great weekend.

March 17, 2021

Excellent follow up and work done. Very good communication with the service managers. Easy to arrange a loaner as well. Clear description of what needed to be done and why. More

by mncarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Klein -5 stars, Amy Anderson, Nhu Le
Mar 17, 2021 -

Luther Bloomington Acura Subaru responded

Hi mncarguy. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review in regard to your recent service visit. Happy to hear that we were able to provide yet another fully satisfying experience for you! We appreciate your business and look forward to working with you again for any future servicing needs. Have a fantastic day.

March 17, 2021

Express service visit. Good communication of progress and findings. Nice new facility . I am very happy with my vehicle and don’t appreciate all the sales pitch emails that followed. It would be so helpf More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Yeh
Mar 19, 2021 -

Luther Bloomington Acura Subaru responded

Hi Dee. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review. Glad to hear your visit went well. Warranty can be cross-referenced through the Subaru database. However, other service records are retained to each individual Subaru dealership and not shared. We apologize for any inconvenience that may have occurred but appreciate the feedback. We look forward to working with you again soon. Have a fantastic weekend.

March 17, 2021

your smart, hospitable, attractive, knowledgeable personnel who LISTEN are APPRECIATED AND ADMIRED! we have a long history with subaru .... CHARLIE R. and your dealership ... thank you for a delitef More

by paul emmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LEO, *CHARLIE R.
Mar 18, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon Paul. This is Lisa here at Luther Bloomington Subaru. Thank you so much for your review in regards to your overall experience with our dealership! We appreciate the kind comments and long-term business. We surely look forward to seeing you again soon for your next service visit. I enjoyed catching up and showing off my new grandbaby! Have a great rest of your day. You and Posh are the best!!!

March 16, 2021

My headlight lens was damaged, after leaving I had to return and have them set my reset my radio so it would work. Nice people More

by ryankelbrants
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nhu Le
Mar 19, 2021 -

Luther Bloomington Acura Subaru responded

Hello Ryan. Thank you for your feedback. I apologize for the mishap with your headlamp lens and that we didn't unlock your radio right away. I understand that your RDX was here recently and that we corrected the headlamp issue to your satisfaction. If there is any reason that you don't feel that you would be able to upgrade your review of us, please let us know. Your complete satisfaction is our top priority. Thank you!

Mar 19, 2021 -

ryankelbrants responded

You went above and beyond to remedy the situation! I am very happy with your response! I will be back to your dealership for service in the future. Thank you!

March 16, 2021

Super personable service! Normally oil changes are an express service, but they allowed me to make an appointment so I wouldn't be waiting too long with newborns in tow. Tyler quickly greeted us when we More

by NewMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning NewMom. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review and feedback in regard to your recent visit. Pleased to hear that our staff was able to fully accommodate your individual needs. Glad our new amenities proved to be very convenient for you and the little ones! We sincerely appreciate your support and look forward to working with you again soon. Have a wonderful day.

March 16, 2021

Overall good, except noticed a missing cap on tire fill stem upon return home. Had to buy new caps. Hope no bolts are missing from the exhaust bellows recall replacement. Haven't been able to get under More

by RUME16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
Mar 22, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon RUME16. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review and feedback. We have taken it into consideration to better optimize our current processes. Your patronage is appreciated. Have a wonderful day.

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