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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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February 05, 2021

FROM SCHEDULING THROUGH SERVICE THE STAFF ARE RESPECTFUL AND FRIENDLY. THEIR ATTENTION TO HEALTH AND SAFETY OF STAFF AND CUSTOMERS IS APPRECIATED. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO FRIENDS AND More

by prof
Recommend Dealer
Yes
Employees Worked With
SCOTT NEMITZ
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi prof. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for letting me know that you had an excellent experience throughout your service process. Grateful for your patronage and support! We look forward to seeing you again soon. Have a magnificent day.

February 05, 2021

Recall work was done as requested and a loaner vehicle was provided. All employees were very professional and friendly. I would use your service department again. More

by Diane Tinnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon Diane. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Pleased to hear that you had a very positive experience from start to finish! Thank you for your feedback and review, we look forward to seeing you again soon. Have a wonderful day.

February 04, 2021

Tyler N. the Advisor, and Erick (Customer Svs rep). Both were cheerful, and ready when I arrived (with appt, of course). I was in and out in less than 15 minutes. Picked my car up the next day and all prob More

by Tuan @ MSP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : erick, Nhu Le, SkyLynn Dunkley
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hello Tuan @ MSP. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your feedback about your overall experience with our Service Department! Very pleased to hear that the entire process went smoothly and you thoroughly enjoyed your experience working directly with Tyler and Erick. We are very happy to have them as they are assets to the company. We appreciate your loyalty and hope to provide the same level of service for you next time around. Have a wonderful day.

February 04, 2021

I went in for the first time to address the airbag recall on my Subaru. In addition to taking care of that they did the full inspection and topped off my low brake fluid for no charge. Very friendly, helpful More

by PRIS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi PRIS0. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Grateful to hear that your first visit was thorough to your complete satisfaction. Thank you for choosing us! We hope to see you again soon for your next servicing needs. Have a wonderful day.

February 04, 2021

Very good service and communication. Mitch Rose did a great job! Very attentive and helpful!! Very good service and communication. I’ll continue to come here. More

by THIELEN.MARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mitch Rose
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi THIELEN.MARY. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your feedback in regard to your recent experience with Mitch Rose. Happy to hear he took great care of you from start to finish. We look forward to seeing you again soon! Have a splendid day.

February 03, 2021

Service rep very professional. Promptly logged me in and escorted me to waitung room. Kept me advised of progress When worked completed, made sure I knew where to find my car. More

by COLHOUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi COLHOUG. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your kind feedback in regard to your recent visit with Michael Dao. Happy to hear that he was able to provide an exceptional experience and meet all expectations to your complete satisfaction. We appreciate your support and hope to see you again next time for your next servicing needs. Take care and be well.

February 03, 2021

Great service. Scott was highly professional, helpful ,and not pushy at all. Car was done faster than expected and ready for pickup when promised. Thanks! More

by Liz.b.831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott N
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi Liz.b.831. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. We highly appreciate your review about your service experience courtesy of Scott Nemitz! Thank you for your support, we hope to see you again soon. Have a great day.

February 03, 2021

service is always done right first time. Fast lane for oil changes. Free car wash. What else is there to say. Not pushy on extra not needed items More

by llk7424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi llk7424. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your experience with Andrew Larson. We strive to ensure all repairs and services are completed to our guests’ full satisfaction. Very happy to hear we were able to ensure your experience was nothing short of stellar. We appreciate your patronage and hope to see you again soon. Have a fantastic day.

February 03, 2021

Always great service. We've worked with Alex more than once...he is so helpful and keeps us informed. It's the best spot for us. More

by J_SIRELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon J_SIRELAND. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review. Glad to hear Alex Anderson has consistently provided an excellent experience for your overall visits! We look forward to servicing you again soon. Have a nice day.

February 03, 2021

Service was good. Concierge service was very good. The issue identified with my door locking with the touch lock is unresolved. I was told they could not replicate the problem, but I experienced it 3 tim More

by GKENT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don;t remember the service agent's name
Feb 09, 2021 -

Luther Bloomington Acura Subaru responded

Hi GKENT0. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your feedback about your recent visit—glad to hear your service went well. However, I’m very sorry to hear that the issue is still unresolved. Please reach out to me directly via e-mail at: lisa.mullenberg@lutherauto.com and provide your full name, phone number, year make and model, and repair order number so I could further look into this. I appreciate you letting us know right away and look forward to hearing from you soon. Take care.

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