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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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January 23, 2021

Simply the best and most pleasant dealership I’ve ever had the pleasure of bringing my car to. The Team is always professional. Always polite. Always considerate and they will answer every question you ha More

by 2018 Outback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nhu Le, Victor Flores
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hello 2018 Outback. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your compassionate comments about our team! We take great pride in providing the highest quality of care possible to all of our guests, and are very glad you are completely satisfied with all aspects of your overall visits. We look forward to seeing you again soon! Have a great day.

January 23, 2021

Service team had difficulty locating my car after service and left a dirty rag on the console. Affected alert was still active after driving home, however it corrected the next morning, so all is well. Also More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi Linda. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Very sorry to hear that your service didn’t go to your expectations. Your feedback and review is very much appreciated so we could identify any areas in need of improvement. If you still have any unresolved concerns with your recent visit, please feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss. We will just ask to provide the full name, year make and model of the vehicle, and repair order number to fully assess the matter. Thank you.

January 23, 2021

I am a strong fan of vehicle maintenance and usually have a good experience with the employees at Bloomington Acura. They are accommodating. Glad they have the car wash feature once again and offer the con More

by egieske
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi egieske. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you kindly for your thoughtful review! Glad to hear Alex took great care of you for your appointment, and that you’re very pleased with the new added benefits of complimentary washing and vacuuming for concierge appointments. We appreciate your long-time patronage and hope to provide the same level of care for your next servicing needs. Have a wonderful day.

January 22, 2021

In the first year of our lease, my wife brought in the Ascent for an oil change. The salesperson talked her into spending $250. In year two of the lease we had a nail in a tire. They sold my wife two n More

by zach56mn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anatoliy Kamenov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marisa Karoff
Jan 28, 2021 -

Luther Bloomington Acura Subaru responded

Hi zach56mn. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. I apologize if you felt that the service your wife received did not meet your expectations and felt disingenuous. We strive to provide transparency with every service and do make recommendations based on any safety concerns we find during the multi-point inspection. If you would like to further discuss this matter, I would be more than happy to hear you out. Feel free to e-mail me directly at: lisa.mullenberg@lutherauto.com and provide the full name of the account, year of the Subaru Ascent and last repair order. I appreciate your feedback.

January 22, 2021

Excellent service per normal.Never tries to sell me on Excellent service per normal. Never tries to sell me on un -needed services Nu was a great service person. Very thorough in description as to how More

by VICTORIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A woman named Nu. Not sure if last name is same as above
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi VICTORIA. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for taking the time to provide a review about Nhu’s service delivery! Glad she was able to take great care to thoroughly go over this with you while closely following COVID-19 precautions. We appreciate your kind words and look forward to providing the same level of service to you next time. Have a wonderful day.

January 21, 2021

Very attentive and professional! Tyler made sure all of my questions were answered and all issues tended to! Worth the drive from Hudson, too, Thank you! More

by dawn.f.lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi Dawn. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review! Very thrilled to hear that Tyler’s service delivery exceeded all aspects of your expectations. We appreciate you driving all the way from Hudson to come see us and absolutely look forward to continuing to provide an all-around exemplary experience for your next visit. Have a wonderful day!

January 21, 2021

Friendly greeting, great communication, clean and comfortable waiting area. Even found warranty coverage for me on a minor repair. Very satisfied with accelerated service experience More

by MHOOPS
Recommend Dealer
Yes
Employees Worked With
Nhu Le
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi MHOOPS. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for the review! Glad we were able to provide an easy-going experience that met your expectations. We look forward to seeing you again for your next servicing needs. Have a great day.

January 21, 2021

As always, things were courteous and efficient. I never have a bad experience. Will be back for all my service and my next new car More

by ljohnsonmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randy Larson, Victor Flores
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Dear ljohnsonmn. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your kind words. Thrilled you had an all-around wholesome experience with us! We hope to see you again soon for your next servicing needs. Have a fantastic day.

January 21, 2021

Friendly greeting, great communication, loaner car was practically brand new. The service was great as well. I don't bring my car anywhere else because they are as reasonable as anywhere else and I know More

by christiane3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Keehn, Aaron Keehn
Jan 27, 2021 -

Luther Bloomington Acura Subaru responded

Hi christiane3. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. I highly appreciate your thoughtful words! We strive to provide the best care possible to all of our guests and are pleased to have been able to provide a positive experience to your complete satisfaction. Thank you for your support and loyalty, it truly means a lot to us. We look forward to seeing you again for your next visit. Have a great day.

January 20, 2021

The device department is really good. The only issue I have is with the pricing . I have talk to the Honda dealer and get a quote from them and their pricing is always lower. Bloomington Acura always mat More

by CBSTOWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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