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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

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3,939 Reviews

3,939 Reviews of Luther Bloomington Acura Subaru - Service Center

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January 12, 2021

Very kind, professional and attentive to my needs. Explained things well and what next steps were needed. I understood charges and what to expect. I appreciated the service and ease of working with th More

by LALI0017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't recall the gentleman's name. I'm sorry
Jan 15, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning! This is Lisa Mullenberg, Service Manager of Luther Bloomington Acura Subaru. Very thrilled to hear that your visit left you feeling confident of our service department’s processes. We surely strive to provide an all-around transparent and informative experience to ensure satisfaction for our guests. Hope to see you again soon for your next servicing needs. Have a wonderful weekend and be well.

January 12, 2021

I know this is nitpicking, but I was surprised not to see floor covering & steering wheel covering, like at my other dealer, when car picked up. HOWEVER, the carwash coupon was a great gesture. :) More

by CHARLIE56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mitch Rose
Jan 15, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning Charlie! This is Lisa Mullenberg, Service Manager of Luther Bloomington Acura Subaru. We highly appreciate your honest feedback and will take this idea into consideration to ensure our guests are receiving the highest quality of care possible. If you had any other suggestions you would like to share, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com. Enjoy the complimentary coupon! Take care and be well.

January 11, 2021

Great Service! The work was done promptly. The service advisor was professional and kept me informed. Thank you, I will come again for both vehicles. More

by pat40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Mullenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning Pat! This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. We highly appreciate you taking the time to provide a review/rating of your visit. Very glad to hear everything went well from start to finish. Definitely looking forward to servicing both vehicles in the near future and genuinely appreciate your support and patronage. Have a wonderful day and be well.

January 09, 2021

The best part of my visit was the Service Dept. employee Dunkley. She was helpful, personable and kept me updated on my cars service issues and completion. More

by llluhrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SkyLynn Dunkley
Jan 15, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning Laura! This is Lisa Mullenberg, Service Manager at Luther Bloomington Acura Subaru. Thank you for your kind review about SkyLynn. We are very happy to have her on our team with her knowledge and expertise in the field and are glad to hear she was able to provide nothing short of extraordinary service for you and your Outback. If there was any way we could have ensured this was a five-star experience, please feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com. Hope to see you again soon for your next servicing needs. Take care and be well.

January 09, 2021

Acura service department keep doing great job helping me with the issues my 2004 Acura TSX requires. They are professional, respectful and accommodating all the time. This service department is one of the More

by nsourova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandal Raymond
Jan 15, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning Natalia! This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. We are elated to hear that you have thoroughly enjoyed your overall experiences bringing your 2004 Acura TSX in to our service department. Backed by the many years of expertise of our staff and technicians, we are proud to continue being your trusted service center for your Acura needs. Thank you for the long-time patronage, review and ratings! If there is any way we could have ensured this was a five-star experience, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com. Take care and be well.

January 09, 2021

They are consistently reliable taking us on time and working efficiently while we wait. We drive 3 hours from Northern Minnesota to the Bloomington service center and we always wait while they work. We More

by Jnet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
Jan 15, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning! This is Lisa Mullenberg, Service Manager of Luther Bloomington Acura Subaru. We highly appreciate your loyalty and making the trip down to see us. Very happy to hear every visit is worthwhile with the spectacular experience we strive to provide for all of our guests! Thank you for the continued support and patronage. We hope to see you again soon for your next servicing needs. Have a wonderful weekend and be well.

January 09, 2021

The service received was good. However, my lights were turned off and my moon roof was open. If I wouldn't have realized my lights were off, I could have gotten a ticket as I was driving on streets that w More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Sorenson
Jan 12, 2021 -

Luther Bloomington Acura Subaru responded

Hi Chris, thank you for reaching out and providing a review! This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. I am so sorry to hear that this happened as a result of your last service visit. I would like to further discuss this with you when you are available. Please reach out to me directly at: lisa.mullenberg@llutherauto.com with your full name, phone number on the account, repair order number and date/time of your visit so I can further assist you. I appreciate you letting me know. Take care and be well.

January 08, 2021

My significant failure on the freeway. I called Tyler Newstrom, got in right away. I was offered a loaner car immediatly. Within hours, Tyler explained the scope of work required, and a plan forward. More

by JeffG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning Jeff! This is Lisa Mullenberg, Service Manager of Luther Bloomington Acura Subaru. Very grateful to hear the Tyler Newstrom was able to promptly assist you with this untimely issue. We strive to go the extra mile to provide the highest quality of care possible for our guests to ensure all needs are thoroughly being taken care of. Happy to hear Tyler and his team were able to get your Outback on the road in great condition. Thank you for your review/rating, we sincerely appreciate your patronage. Have a great day and be well.

January 08, 2021

I dropped my car off for its 24 month check up. They had my loaner car all ready for me. I was in and out of there in 15 min or less. They kept me updated with what issues they found. The service was wonder More

by ourgalsal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson, Victor Flores, SkyLynn Dunkley
Jan 13, 2021 -

Luther Bloomington Acura Subaru responded

Hi there. Thank you for taking the time to leave a review about your recent service experience. My name is Lisa Mullenberg, Service Manager of Luther Bloomington Acura Subaru. I’m delighted to hear your appointment went smoothly from start to finish and we are so happy you left feeling completely satisfied. We hope to see you again soon for your next servicing needs and sincerely appreciate your loyalty and patronage. Have a wonderful day and be well.

January 08, 2021

Excellent service and communication when working with Mitch Rose! He explained all of my options and discussed the most pertinent services to be completed at that time. More

by Bree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mitch Rose
Jan 14, 2021 -

Luther Bloomington Acura Subaru responded

Hi Bree! This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Happy to hear that Mitch Rose ensured your service experience was nothing short of extraordinary! We are very blessed to have him on our team. We hope to see you for your next servicing needs and sincerely appreciate your patronage. Have a wonderful day and be well.

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