Luther Bloomington Acura Subaru - Service Center

Wonderful customer service,the gal that took the phone call and scheduled was a great listener and make recommendations to help smooth the process of service and scheduling a needed repair with a part to call and scheduled was a great listener and make recommendations to help smooth the process of service and scheduling a needed repair with a part to be ordered. She explained everything in detail and was very prompt! Excellent communication throughout the scheduling and service. More

Car stopped working late Sunday night. We got a loaner right away and the car was repaired within a couple of days. There was then an additional problem which also promptly handled. right away and the car was repaired within a couple of days. There was then an additional problem which also promptly handled. More

Michael Dao is excellent in your service department. He has helped me the last couple times I have been there. He is very helpful and friendly and kept me updated all through the service process. has helped me the last couple times I have been there. He is very helpful and friendly and kept me updated all through the service process. More

I used the no- appt drive up for the oil change. I was warned that it was a busy time and the wait would be about 2 1/2 hrs. I waited and that’s what it took. No regrets or complaints. warned that it was a busy time and the wait would be about 2 1/2 hrs. I waited and that’s what it took. No regrets or complaints. More

I waited for 2h40 for the service, satisfied with service but not for the wait. I had phoned for an appointment and was advised to come to the accelerated service. When I asked at the desk why I was advised but not for the wait. I had phoned for an appointment and was advised to come to the accelerated service. When I asked at the desk why I was advised on the phone to show up without appointment the answer was that the phone center ignores what is going on at the dealers Service Center.... It was just for an oil change ! More

I always leave the service dept felling as if everyone has done there very best to keep me happy and my car running at its best. Great communications and great service! has done there very best to keep me happy and my car running at its best. Great communications and great service! More

Everything went fine the waiting area was comfortable I was surprised you didn’t wash my car like my previous dealer did but sent me out with a coupon for a holiday somewhere. was surprised you didn’t wash my car like my previous dealer did but sent me out with a coupon for a holiday somewhere. More

Always a good experience. Came in for an oil change (Michael-I think-was my consultant). He was very polite and made sure he answered any questions I had. Suggested some items that could be done in the (Michael-I think-was my consultant). He was very polite and made sure he answered any questions I had. Suggested some items that could be done in the future but no hard sell. More

The service was very quick. Fast check in and fixed very quickly. Staff was very friendly and kept me advised of where the work progress was at quickly. Staff was very friendly and kept me advised of where the work progress was at More

I lost trust during this visit. There were discrepancies between what was shared with me, what was present on the vehicle inspection report, and my general experiences with other dealerships and service pro between what was shared with me, what was present on the vehicle inspection report, and my general experiences with other dealerships and service providers on the whole. The cost for service was wild compared to prior experiences too. One day prior, my wife had her vehicle serviced and they told her there was a broken lug nut that needed to be replaced. Not that they broke the lug nut (or the stud) but that it was broken. They charged her $15 and no labor to replace the part. On the phone, I was told that I had "a couple of broken lug nuts" and when I asked for more detail it was "driver's side front and rear each have one damaged stud and a missing lug." Over the phone, the repair was quoted at around ~$180 to have those two studs and nuts replaced. They were already rotating the tires and servicing breaks so those would have been available. I understand they may have shop minimums, but when my wife and I had two drastically different experiences, it broke our trust. If visiting the dealership for service feels like we're rolling the dice, I don't want to go. EDIT: For what it's worth, they have already reached out to me to try to make it right. They asked me what else they could do for me and I said nothing. I don't mean to be obstinate or unfair, but I don't have the finances to gamble on whether I'll get the good deal or the bad deal. More