Luther Bloomington Acura Subaru - Service Center

I lost trust during this visit. There were discrepancies between what was shared with me, what was present on the vehicle inspection report, and my general experiences with other dealerships and service pro between what was shared with me, what was present on the vehicle inspection report, and my general experiences with other dealerships and service providers on the whole. The cost for service was wild compared to prior experiences too. One day prior, my wife had her vehicle serviced and they told her there was a broken lug nut that needed to be replaced. Not that they broke the lug nut (or the stud) but that it was broken. They charged her $15 and no labor to replace the part. On the phone, I was told that I had "a couple of broken lug nuts" and when I asked for more detail it was "driver's side front and rear each have one damaged stud and a missing lug." Over the phone, the repair was quoted at around ~$180 to have those two studs and nuts replaced. They were already rotating the tires and servicing breaks so those would have been available. I understand they may have shop minimums, but when my wife and I had two drastically different experiences, it broke our trust. If visiting the dealership for service feels like we're rolling the dice, I don't want to go. EDIT: For what it's worth, they have already reached out to me to try to make it right. They asked me what else they could do for me and I said nothing. I don't mean to be obstinate or unfair, but I don't have the finances to gamble on whether I'll get the good deal or the bad deal. More

Have been going to this dealership for many years, since we first leased a Subaru Legacy from them. Everyone is always helpful, pleasant, and professional. This last visit, the advisor, Michael Dao, was ver we first leased a Subaru Legacy from them. Everyone is always helpful, pleasant, and professional. This last visit, the advisor, Michael Dao, was very nice and listened carefully to my concerns, reassuring me that they would research the recent history of the car's tire issues. He also warned me right up front that the wait time was pretty long at that point, thus giving me the choice to come back another time if I preferred; I appreciated the honesty. Tire problem now seems to be corrected, and it was a pleasant experience. More

I really like this dealership, but wish it was closer to me. The service people are very professional and the wait was not very long. me. The service people are very professional and the wait was not very long. More

I would like to express my sincere appreciation for the exceptional service rendered to me by Randy on my last visit. His professionalism and caring nature is unmatched and it was a pleasure to work with h exceptional service rendered to me by Randy on my last visit. His professionalism and caring nature is unmatched and it was a pleasure to work with him again. Randy embodies the best in customer service. He is an asset to Bloomington Acura. More

Updated the repair as it was being serviced. Great communication! Very pleased that the service team could find the sensors that needed to be repalced. communication! Very pleased that the service team could find the sensors that needed to be repalced. More

It was a very easy and fast service trip. Everything was explained clearly and my interactions with my service consultant and tech was pleasant. The only concerning comment I could make is that it was rath explained clearly and my interactions with my service consultant and tech was pleasant. The only concerning comment I could make is that it was rather busy and crowed in the waiting area. More

Had a scheduled appointment and I was in and out in less than an hour. Felt safe even with a relatively busy waiting area. Good Wi-Fi to keep working while I waited. than an hour. Felt safe even with a relatively busy waiting area. Good Wi-Fi to keep working while I waited. More

Safe checkin procedures. Attentive and careful service. Good communication during service. Busy service checkin and waiting areas but enough room to spread out and distance. Good communication during service. Busy service checkin and waiting areas but enough room to spread out and distance. More

Awesome! Great service from Andrew my service manager. Great communication! I needed to get out of there in a timely fashion, due to having to pick up my granddaughter. Andrew made sure that happened. Great communication! I needed to get out of there in a timely fashion, due to having to pick up my granddaughter. Andrew made sure that happened. Thanks! More

They were friendly, fast, and most importantly are taking COVID-19 seriously. They made no-contact service stress-free. I am immunocompromised, and I’m grateful for the care they took. COVID-19 seriously. They made no-contact service stress-free. I am immunocompromised, and I’m grateful for the care they took. More