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Luther Bloomington Acura Subaru - Service Center

Minneapolis, MN

4.5
3,940 Reviews

3,940 Reviews of Luther Bloomington Acura Subaru - Service Center

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December 05, 2020

I always feel as if the service personnel are not taking me seriously, and/or trying to upsell me, or bothered I am interrupting them. More

by sue26
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Andrew Larson
Jan 07, 2021 -

Luther Bloomington Acura Subaru responded

Hello Sue, Thank you for taking the time and reaching out. Feedback and concerns of our guests are taken very seriously and we put forth our very best to investigate and resolve any issues to maintain customer satisfaction and overall quality of our Service Department. Please feel free to contact me directly to discuss your concerns. I am very interested in learning what transpired during your visit as I would like to be able to coach/train my team using real experiences. My email is lisa.mullenberg@lutherauto.com. Looking forward to hearing from you. Thank you and be well!

December 04, 2020

I brought my car in for an oil change and it went very smoothly. The underwriter Mike was very helpful and explained everything thoroughly. No pressure at all. Received a quote for future consideration More

by archrjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2020

I was in for an oil change and tire rotate. Rotate turned to replace after 78,00 miles. Service helper Marisa was very helpful! And, by the way, I HATE these forced reviews. You're doing a great j More

by BJACOBS38
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marisa Karoff
December 03, 2020

Luther Bloomington Acura always gives above and beyond service! I get comfortable there as they practice all protocols associated with the pandemic. Their prices are competitive with smaller shops as well More

by CJANSEN1219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Mike Dao is fantastic! He explained in detail (and photos!) what services my car needed and why. I would rate him A+++++. I hope to work with him every time I bring my car in. More

by lori.PATTERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Like your service dept. people friendly, work good!Like ability to get work done on my time schedule. Also happy to get a loaner car so I could go on with my day. More

by PNEVINS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Flores
December 03, 2020

Tyler and his team did a fantastic job with our beloved 2017 Impreza Ltd. There was a complicated issue due to an unfortunate collision with a curb (my fault), but Tyler and his team figured out exactly wh More

by KevMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Newstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, the technician
December 03, 2020

I brought my Subaru Forester in for a routine oil change. This was my first oil change with this car. The service dept. staff were great and anxious to help me. I have been an Acura or Subaru ow More

by louisebotko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Service department has always provided me with good service and clear explanation of charges and suggestions (if any). Scheduling service has been easy to fit my schedule. More

by fzwiebel@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dao
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

My car had an electrical problem that made the car unable to be driven. After a temporary fix I made an appointment, but the problem immediately reoccurred. The dealership promptly rescheduled, arranged a lo More

by MARGARETJLTHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Larson
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